Top 5 Things to Look For in a Workforce Optimization Solution

Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

March 27, 2019, 12:30 PM PDT, 3:30 PM EDT, 7:30 PM UTC

Top 5 Things to Look For In a WFO Solution

Recorded Webinars

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

4 Strategies to Boost Agent Productivity

Beyond the Hype: Contact Center AI That Works

Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital

Data-Driven Approach to Proving Customer Success

Current Series

4 Strategies to Boost Agent Productivity

Beyond the Hype: Contact Center AI That Works

Customer Experience

Going Digital at the Speed of Business

Moving to the Cloud

Top 5 Things to Look For In a WFO Solution

Top Priorities in Customer-Centric Contact Centers