Customer Contact Central
INDUSTRY INSIGHTS YOUR PEERS ARE READING
Contact Center Cloud Migration Done Right
Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
October 1, 2019, 10 AM PDT, 1 PM EDT, 5 PM UTC
More Info
Speech Analytics 101: Hours of Research in 30 Minutes
Roger Lee, Director Customer Success, Gridspace
October 10, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC
More Info
Customer Engagement + Bots: Connect with your customers in a new way
Noel Roberts, CTO and VP of Marketing, Aria Solutions
October 29, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC
More Info 1
Recorded Webinars
The Omnichannel Olympics: Transform to Perform
Redefining Customer Experience Metrics for Better Performance
How to Make the Transition to Customer Service Outsourcing
The Evolution of Support: How to Manage Customer Support in an Era of Self-help
Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives
Current Series
4 Ways AI-powered Virtual Agents Automate the Contact Center
4 Strategies to Boost Agent Productivity
Beyond the Hype: Contact Center AI That Works
Customer Success Needs to Grow (Up)
Going Digital at the Speed of Business
Good, Better, Best: Three Ways to Calculate the ROI
The Evolution of Support: How to Manage Customer Support In an Era of Self-help
The Omnichannel Olympics: Transform to Perform
Top 5 Things to Look For In a WFO Solution
