The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Kristina Evey, Customer Experience Expert and Consultant

August 1, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

Speech Analytics 101 - Let the Buyer Be Aware

Roger Lee, Director Customer Success, Gridspace

August 8, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC

How to Make the Transition to Customer Service Outsourcing

Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

August 15, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC

Workforce Engagement Management Masterclass

Recorded Webinars

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Building a Successful Community Superfan Program

5 Ways to Engage Employees for Immediate Impact

5 Best Practices for AI Self-Service Without Compromise

Customer Success Needs to Grow (Up)

Current Series

4 Ways AI-powered Virtual Agents Automate the Contact Center

4 Strategies to Boost Agent Productivity

Beyond the Hype: Contact Center AI That Works

Customer Experience

Customer Success Needs to Grow (Up)

Going Digital at the Speed of Business

Good, Better, Best: Three Ways to Calculate the ROI

Moving to the Cloud

The Evolution of Support: How to Manage Customer Support In an Era of Self-help

Top 5 Things to Look For In a WFO Solution

Top Priorities in Customer-Centric Contact Centers

Vanilla Forums Webinars

Workforce Engagement Management Masterclass