Customer Contact Central
Expert insights. Personalized for you.
Implementing Virtual Agents: Where to Start, and How to Finish
Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
April 15, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC
More Info
How to Stay Ahead of the Curve and Improve Agent Engagement
Noel Roberts, CTO / VP of Marketing, Aria
May 5, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC
More Info
Super Charge Your VOC Program with Speech Analytics
Roger Lee, VP Customer Success, Gridspace
June 17, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC
More Info
Why Community is a Strategic Asset Against Your Competitors
David Spinks, Founder of CMX and VP of Community at Bevy, and Adrian Speyer, Head of Community at Vanilla Forums
Date and time TBD!
More Info 1
Can't wait to watch? Check out our collection of on-demand webinars!
Current Series
4 Ways AI-powered Virtual Agents Automate the Contact Center
4 Strategies to Boost Agent Productivity
Ask the Experts: Conversational AI Automation Step-by-Step
Beyond the Hype: Contact Center AI That Works
Customer Success Needs to Grow (Up)
Going Digital at the Speed of Business
Good, Better, Best: Three Ways to Calculate the ROI
How a Top 25 Most Trusted Brand Handed Their CX to AI
Implementing Virtual Agents: Where to Start, and How to Finish
The Evolution of Support: How to Manage Customer Support In an Era of Self-help
The Omnichannel Olympics: Transform to Perform
Top 5 Things to Look For In a WFO Solution
