The Changing Role of CX Testing in Digital Transformation

Diego Lo Giudice and Chad Hendren

May 21, 2019, 10 AM PDT, 1 PM EDT, 5 PM UTC

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The Path to Journey Management

Kerry Bodine and Lindsay Sykes

May 22, 2019, 10:30 AM PDT, 1:30 PM EDT, 5:30 PM UTC

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Reducing Agent Effort and Lowering AHT for a Better CX

Roger Lee, Director - Customer Success, Gridspace

June 6, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC

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