Customer Contact Central
Expert insights. Personalized for you.
How a Community of Practice Can Support Your Customers
Georgina Cannie, Online Community Lead, Pragmatic Institute
July 9, 2020, 9 AM PDT, Noon EDT, 4 PM UTC
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Tips for Managing a Remote Team
Gary Magenta and Rashel Rogers
July 9, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC
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The Post-Covid CX Powered by AI
Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
July 16, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC
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AI & Community: Don't Hammer the Flowers
Venessa Paech, Australia's Leading Community Specialist
July 21, 2020, 11:30 AM PDT, 2:30 PM EDT, 6:30 PM UTC
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Can't wait to watch? Check out our collection of on-demand webinars!
On-Demand Webinars
What Do Your Employees Need to Provide Outstanding Customer Experiences?
Implementing Virtual Agents: Where to Start, and How to Finish
How a Top 25 Most Trusted Brand Handed Their CX to AI
Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between
Developing and Executing Effective CX Metrics, Measurements and ROI
Current Series
4 Ways AI-powered Virtual Agents Automate the Contact Center
4 Strategies to Boost Agent Productivity
Ask the Experts: Conversational AI Automation Step-by-Step
Beyond the Hype: Contact Center AI That Works
Customer Success Needs to Grow (Up)
Going Digital at the Speed of Business
Good, Better, Best: Three Ways to Calculate the ROI
How a Top 25 Most Trusted Brand Handed Their CX to AI
Implementing Virtual Agents: Where to Start, and How to Finish
The Evolution of Support: How to Manage Customer Support In an Era of Self-help
The Omnichannel Olympics: Transform to Perform
Top 5 Things to Look For In a WFO Solution
Top Priorities in Customer-Centric Contact Centers
What Do Your Employees Need to Provide Outstanding Customer Experiences?
