Customer Contact Central
INDUSTRY INSIGHTS YOUR PEERS ARE READING
The Changing Role of CX Testing in Digital Transformation
Diego Lo Giudice and Chad Hendren
May 21, 2019, 10 AM PDT, 1 PM EDT, 5 PM UTC
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The Path to Journey Management
Kerry Bodine and Lindsay Sykes
May 22, 2019, 10:30 AM PDT, 1:30 PM EDT, 5:30 PM UTC
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4 Ways AI-powered Virtual Agents Automate the Contact Center
Tom Lewis, CEO of SmartAction
May 30, 2019, 12:30 PM PDT, 3:30 PM EDT, 7:30 PM UTC
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Reducing Agent Effort and Lowering AHT for a Better CX
Roger Lee, Director - Customer Success, Gridspace
June 6, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC
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The Number One Factor in Your Contact Center’s Success
Jim Rembach, President of Call Center Coach
June 12, 2019, 11 AM PDT, 2 PM EDT, 6 PM UTC
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Recorded Webinars
Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them
Crafting Digital Communication Experiences Your Customers Will Love
The Reciprocal Nature of ROI: Maximizing Value for the Customer
Digital Experience: Customer Journey Mapping
Top 5 Things to Look For in a Workforce Optimization Solution
Current Series
4 Ways AI-powered Virtual Agents Automate the Contact Center
4 Strategies to Boost Agent Productivity
Beyond the Hype: Contact Center AI That Works
Customer Success Needs to Grow (Up)
Going Digital at the Speed of Business
Top 5 Things to Look For In a WFO Solution
