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29 examples of AI use in data analytics

Callminer

This blog explores the use of AI in data analytics to process, analyze, and derive insights. ChatGPT and generative AI have captured the attention of individuals and organizations alike.

Analytics 182
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What is customer journey analytics?

Callminer

Find out how customer journey analytics break down data silos to provide better insight throughout the customer journey. Customer interactions don’t exist in a vacuum, and neither should your data.

Analytics 386
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25 use cases & examples of real-time analytics

Callminer

Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.

Analytics 341
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How emotion analytics can benefit your business

Callminer

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.

Analytics 182
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

Are you excited to actually start making sense of customer analytics? Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST

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Voice of Customer analytics: Everything you need to know

Callminer

Read our blog to learn how VoC analytics drive CX improvements and strategies. Customers are already telling you everything you need to know about their feelings toward your brand, if you listen.

Analytics 182
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24 tips for selecting the best text analytics software

Callminer

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

Analytics 182
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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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Reducing Agent Effort and Lowering AHT for a Better CX

Speaker: Roger Lee, Director - Customer Success, Gridspace

Join Customer Contact Central's site partner, CCNG, for this discussion in which Roger Lee, Director - Customer Success for Gridspace, will share his thoughts on how to utilize machine learning speech analytics to provide agent assistance to improve both the employee and customer experience.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Speech Analytics 101: Hours of Research in 30 Minutes

Speaker: Roger Lee, Director Customer Success, Gridspace

We’re ready to help you evaluate the right speech analytics solution for YOUR organization. Join us on October 10 to learn all you need to know about Speech Analytics from the bottom up.

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Google Analytics 4: The Ultimate Call Center Guide for a Stress-free Transition

Google Analytics has been a core tool for marketers for many years. And, not too much has changed–until Google Analytics 4 (GA4). In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success.

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Speech Analytics for Collections – How to Get Maximum Value

In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.