Sat.Mar 16, 2024 - Fri.Mar 22, 2024

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Top 5 Customer Service & CX Articles for Week of March 18, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

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Google Next 2024 Pixel Phone Raffle

Concentrix

JOIN US AT GOOGLE NEXT 2024 IN LAS VEGAS! Win a New Google Pixel 8 Pro Phone! Stop by Booth #331 to Enter. Enter to Win April 9-11, 2024 During Expo Hours Thanks for your interest! Want to share the experience?

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6 Important Steps When Setting Up Your Medical Answering Service

Ambs Call Center

Your medical practice has finally decided on the need for a medical answering service. Maybe you’ve never had one before, or maybe you just simply don’t know what’s required.

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Customer Bonding: To Maximize Customer Lifetime Value

Kapta Customer Success

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Five AI topics to discuss with your CEO

Cisco - Contact Center

AI is the biggest topic of conversation these days. At Cisco Live EMEA in Amsterdam in early February, you couldn’t swing an Ethernet cable without hitting someone who was talking about it.

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The Miracle Cure for Reducing Attrition: Increase Agent Confidence

Vistio

For contact center managers, trying to keep a full staff of experienced agent can feel like trying to fill a leaky bucket. High turnover rates are common, with many agents feeling overwhelmed, underprepared, or simply uninspired. But here’s a secret: it doesn’t have to be that way. A vital tool in our arsenal to tackle this issue is training—not just any training, but effective, confidence-boosting training techniques.

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Empower Your Customers: Self-Service Solutions with TeamSupport Software

TeamSupport

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

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Splunk Joins Cisco: Our Partner Ecosystems Just Got Even Stronger

Cisco - Contact Center

What do you get when you combine the full power of the network with market-leading security and observability solutions? More customer value and an amazing partner ecosystem. It’s official!

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Newly Launched Website Leads the Way in Vulnerable Customer Support Training

CSM Magazine

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. The FCA Financial Lives survey indicates that around 47% of all customers have characteristics that could make them vulnerable. These customers are reliant on organisations to provide clear communications, fair value and relevant support.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Optimize price-performance of LLM inference on NVIDIA GPUs using the Amazon SageMaker integration with NVIDIA NIM Microservices

AWS Machine Learning

NVIDIA NIM m icroservices now integrate with Amazon SageMaker , allowing you to deploy industry-leading large language models (LLMs) and optimize model performance and cost. You can deploy state-of-the-art LLMs in minutes instead of days using technologies such as NVIDIA TensorRT , NVIDIA TensorRT-LLM , and NVIDIA Triton Inference Server on NVIDIA accelerated instances hosted by SageMaker.

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Sign up for a Tour at the RSA Conference 2024 SOC

Cisco - Contact Center

Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform.

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A New Day for Data: Cisco and Splunk

Cisco - Contact Center

Today, we are excited to share that Splunk is now officially a part of Cisco.