When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can’t keep the lights on. Price it to high and nobody will buy it—and you still can’t keep the lights on. So how do you increase your margin (and keep the lights on)? MORE

It takes brands an average of 12 positive experiences to make up for one unresolved negative experience. After all, it's all about who puts up a 5-star service. And a text survey helps you increase customer satisfaction by gathering feedback on questions that otherwise go unanswered. MORE

In today’s world, customers will no longer accept outdated and inconvenient businesses practices. To thrive, businesses must modernize the customer experience to keep customers happy. Modern customers want modern solutions that offer them the solutions they want with easy-to-use interfacing. MORE

How do you define success? Success can mean accomplishing a task, reaching a goal, or. The post What Makes a Successful Call Center? appeared first on TCN. Call Center Software Compliance Cloud Call Center Software MORE

Last weekend, my wife, daughter, and I spent a lovely afternoon at a local farm, which also happened to be hosting a food truck festival at the same time. Of course, we ate too much but at least we got some sun on our faces and a day in the fresh air. MORE

Customer Service experience matters a lot for both the customer as well as the brand image of a company. But it can be difficult to strike a chord with your users every single time. This is because when the world is as ever-evolving, there is no single correct way to do it. MORE

For CSMs, acting as the bridge between customers and a SaaS product organization sometimes requires a tricky balance. While your main goal is to always go above and beyond for customers, some things may be happening internally that may not be in your customer’s best interest. MORE

A solid quality assurance process is one of those needs that transcends industry. MORE

The Office Gurus is a leading BPO that operates contact centers in El Salvador, Belize, Jamaica, and the USA, with clients in Retail, Finance, Healthcare, Education, and more. MORE

During highly competitive times, all call center’s executives consider reducing expenses on calling. These days, major competitors in a call center market are traditional on-premise call center and cloud call center software solutions. They’re not enemies, they're just different. The function of these call centers is the same but expenses on technology and maintenance are different MORE

Role: Strategic Customer Success Manager Location: Austin, TX, US Organization: Rapid7 As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. MORE

7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world. MORE

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. MORE

Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI Michael Does Remote Work in Style At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. MORE