How Does an Unnecessary Transfer Impact the Customer’s Experience?
Ansafone
JULY 15, 2025
Even in the most routine interactions, how a business handles customer inquiries can make or break the relationship. One of the most common frustrations customers face is being bounced from one representative to another. These unnecessary transfers are more than just an inconvenience. They can significantly erode trust, increase frustration, and negatively affect the customer experience.
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