INDUSTRY INSIGHTS YOUR PEERS ARE READING
We just published a Temkin Group report, Fan Experience Benchmark: U.S. The post Report: Fan Experience Benchmark: U.S. Aimee Lucas Research Benchmarks Bruce Temkin Research Customer experience Sports Temkin Group Research MLB MLS NASCAR NBA NFL NHL PGA USTA WNBAProfessional Sports: U.S. Consumers’ TV Preferences And In-Person Experiences For MLB, MLS, NASCAR, NBA, NFL, NHL, PGA, USTA, and WNBA. For seven years in a row, Temkin Group has tracked U.S. MORE
The first benchmark study on advocate marketing, “Measuring Success With Advocacy: Advocate Marketing Benchmark Study” has just been released by Waypoint Group and Influitive. The post Insights From The First Advocate Marketing Benchmark Study appeared first on Influitive. MORE
The post Financial Services CX Trends and NPS® Benchmarks appeared first on CustomerGauge. Blog Customer Experience Featured financial services NPS Financial Services Net Promoter benchmarks MORE
Call Center Contact Center Customer Service Leadership Videos benchmarks Brad Cleveland leadership MORE
The post Retail Digital Customer Experience Benchmark 2019 appeared first on Maru/EDR. Digital customer experience Retail VoC Voice of the Customer MORE
We just published Temkin Group’s annual Tech Vendor NPS & Loyalty Benchmark Study. The post Report: Tech Vendor NPS & Loyalty Benchmark, 2018 (B2B) appeared first on Customer Experience Matters®. MORE
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. Below is the definition we use and benchmarks across industries to help you level set your contact center performance. MORE
London, England: injixo is running a comprehensive study of WFM professionals to reveal how today’s contact centres compare in the practices they use across the planning cycle, the channels they plan for, the KPIs they use, the size of the planning team and many other parameters. MORE
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. Below is the definition we use and benchmarks across industries to help you level set your contact center performance. MORE
Call Center Contact Center Customer Service Leadership Research/Statistics Videos Brad Cleveland MORE
The post The Top Customer Service Benchmarks Of 2018 appeared first on Solvvy MORE
We just published a Temkin Group data snapshot, Channel Preferences Benchmark, 2018. Here are previous benchmarks from 2016, 2015, and Read More. The post Report: Channel Preferences Benchmark, 2018 appeared first on Customer Experience Matters®. Here’s the executive summary: In Q3 2017, we surveyed 10,000 U.S. MORE
The post Hear Tony Medrano’s Benchmark CallTalk Podcast Recording appeared first on RapportBoost.AI. We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Hear the episode by clicking on the link below. BenchmarkPortal’s CallTalk. Featuring Tony Medrano, CEO of RapportBoost Aired 12/21/18. With host Bruce Belfiore bruce@benchmarkportal.com. Welcome back to CallTalk everyone… . MORE
In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to provide Net Promoter® Score (NPS®) ratings for the companies that they had interacted with during the previous 90 days. We used that data to create an NPS benchmark of 157 companies across 16 industries. MORE
The post Net Promoter® News: Apple AirPods, NPS Benchmarking & RentReporters appeared first on CustomerGauge. Net Promoter benchmarks Net Promoter News News NPS apple airpods benchmarking RentReportersApple’s AirPods hit NPS® of 75 In a spectacular event last september, Apple unveiled their latest groundbreaking product and features. Among many were their wireless headphones Apple now calls AirPods. MORE
Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. Strategy 1: Customer Benchmarking using Industry Surveys. MORE
” NPS Benchmarks. Best NPS Benchmarks Are a Result of NPS Best Practices. As an NPS software company, we wanted to dive into NPS benchmark research for a few reasons. NPS Benchmarking Questions We Wanted to Answer: Has NPS reached the tipping point in adoption? MORE
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. Here are the highlights from this benchmark: With an NPS of 65, USAA’s banking business earned the highest score in the study, followed closely by its insurance business Read More. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®. MORE
This week we feature an article by Daniel Bakst who explains why competitive benchmarking is key to better serving your customer base. – Shep Hyken. One organizational aspect that is a great opportunity for competitive benchmarking is the digital Customer Experience. MORE
Benchmarking in customer experience would be very helpful. With all the uses of benchmarking in CX carry an inherent assumption. But the most important thing about the CX benchmarking to visualize. The actual CX benchmarking is to measure the performance of the call center. MORE
The post Why context and benchmarks are essential to your CX strategy (Video) appeared first on ForeSee. Research & CX Data Benchmarks Context ForeSee Summit video MORE
At NICE Fizzback Insight Consulting, our clients usually request us to conduct customer satisfaction benchmarks. Benchmarking possibilities are almost endless with the graph below portraying some examples (where we could apply any combination of them): Benchmarking often leads to a reality check, throwing up unexpected results. MORE
Call Center Contact Center Customer Service Leadership Research/Statistics Videos adherence to schedule benchmarks Brad Cleveland leadership MORE
The basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The post Understanding the power of ForeSee benchmarks appeared first on ForeSee. Customer Experience Research Retail benchmarking Benchmarks white papers MORE
NPS Benchmarks are increasingly of interest. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely However, it’s not just about “what is a good NPS score?” MORE
We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. We also compared overall results to our benchmarks from the previous five years. B2B CX Benchmarks Bruce Temkin Research CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Net Promoter Tech Vendors Temkin Group Research MORE
One of the best ways by which you can ensure your organization is consistently performing is by benchmarking customer support metrics. This involves the comparison of certain metrics to that the industry benchmarks and to your competitors. The industry benchmark for FRR is 7 hours. MORE
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2017. Here are the highlights from this benchmark: With an NPS of 66, USAA’s insurance business earned the highest score in Read More. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 299 companies across 20 industries based on a study of 10,000 U.S. consumers. MORE
Customer expectations for digital customer service are rising, and in a hyper-competitive market, it’s important to regularly benchmark your performance against your competitors so that you have a firm understanding of how you stack up. The post Benchmarks for digital customer service success appeared first on InTheChat. MORE
The post The Technology Industry NPS® Benchmarks appeared first on CustomerGauge. Blog Featured Net Promoter benchmarks Net Promoter News News NPS Technology Industry MORE
Improving customer experience increases customer lifetime value. In fact, it dramatically increases it, as research indicates that satisfied customers spend more than twice as much as unsatisfied customers. But how does one begin constructing a business case applying this fact? Financial Drivers MORE
The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge. Blog consumer brands Featured Net Promoter benchmarks News NPS Consumer Brands NPS benchmarks Starbucks TeslaWant to know how Tesla Motors got an NPS of 97? MORE
It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). The post Aspect CEC Benchmark – Early Results In appeared first on Aspect Blogs. MORE
The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge. Inundated with too much news this month? No problem—we’ve got you covered. MORE
One of the awards entrants used the word ‘benchmarking’, multiple times in his presentation. In fact, ‘benchmarking’ is a word that I frequently hear as I go about my business around the world. So what exactly is the definition of ‘benchmarking’? MORE
This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking? MORE
The post Your Visual Guide to Technology Net Promoter Score® Benchmarks appeared first on CustomerGauge. MORE
Benchmark Related Topics CustomerGauge
JULY 27, 2017
The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge. Blog consumer brands Featured Net Promoter benchmarks News NPS Consumer Brands NPS benchmarks Starbucks TeslaWant to know how Tesla Motors got an NPS of 97?
ShepHyken
FEBRUARY 16, 2018
This week we feature an article by Daniel Bakst who explains why competitive benchmarking is key to better serving your customer base. – Shep Hyken. One organizational aspect that is a great opportunity for competitive benchmarking is the digital Customer Experience.
CustomerGauge
JULY 20, 2017
The post The Technology Industry NPS® Benchmarks appeared first on CustomerGauge. Blog Featured Net Promoter benchmarks Net Promoter News News NPS Technology Industry
CustomerGauge
JULY 4, 2017
The post Financial Services CX Trends and NPS® Benchmarks appeared first on CustomerGauge. Blog Customer Experience Featured financial services NPS Financial Services Net Promoter benchmarks
Advertisement
When success is benchmarked. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
ForeSee
SEPTEMBER 26, 2016
The basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The post Understanding the power of ForeSee benchmarks appeared first on ForeSee. Customer Experience Research Retail benchmarking Benchmarks white papers
|
AskNicely
AUGUST 29, 2018
” NPS Benchmarks. Best NPS Benchmarks Are a Result of NPS Best Practices. As an NPS software company, we wanted to dive into NPS benchmark research for a few reasons. NPS Benchmarking Questions We Wanted to Answer: Has NPS reached the tipping point in adoption?
Dialer 360
NOVEMBER 23, 2018
Benchmarking in customer experience would be very helpful. With all the uses of benchmarking in CX carry an inherent assumption. But the most important thing about the CX benchmarking to visualize. The actual CX benchmarking is to measure the performance of the call center.
ijgolding
MAY 9, 2017
One of the awards entrants used the word ‘benchmarking’, multiple times in his presentation. In fact, ‘benchmarking’ is a word that I frequently hear as I go about my business around the world. So what exactly is the definition of ‘benchmarking’?
Customer Experience Matters
OCTOBER 1, 2018
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. Here are the highlights from this benchmark: With an NPS of 65, USAA’s banking business earned the highest score in the study, followed closely by its insurance business Read More. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.
Advertisement
When success is benchmarked. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
|
|
InTheChat
FEBRUARY 21, 2019
Customer expectations for digital customer service are rising, and in a hyper-competitive market, it’s important to regularly benchmark your performance against your competitors so that you have a firm understanding of how you stack up. The post Benchmarks for digital customer service success appeared first on InTheChat.
ShepHyken
AUGUST 17, 2018
One of the best ways by which you can ensure your organization is consistently performing is by benchmarking customer support metrics. This involves the comparison of certain metrics to that the industry benchmarks and to your competitors. The industry benchmark for FRR is 7 hours.
Aspect
OCTOBER 19, 2017
It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). The post Aspect CEC Benchmark – Early Results In appeared first on Aspect Blogs.
Brad Cleveland
AUGUST 22, 2018
Call Center Contact Center Customer Service Leadership Videos benchmarks Brad Cleveland leadership
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Solvvy
FEBRUARY 8, 2018
The post The Top Customer Service Benchmarks Of 2018 appeared first on Solvvy
CustomerGauge
MAY 24, 2017
The post Net Promoter® News: Apple AirPods, NPS Benchmarking & RentReporters appeared first on CustomerGauge. Net Promoter benchmarks Net Promoter News News NPS apple airpods benchmarking RentReportersApple’s AirPods hit NPS® of 75 In a spectacular event last september, Apple unveiled their latest groundbreaking product and features. Among many were their wireless headphones Apple now calls AirPods.
Centriam Customer Experience Lab
FEBRUARY 22, 2018
Improving customer experience increases customer lifetime value. In fact, it dramatically increases it, as research indicates that satisfied customers spend more than twice as much as unsatisfied customers. But how does one begin constructing a business case applying this fact? Financial Drivers
Customer Experience Matters
MAY 2, 2018
We just published a Temkin Group report, Fan Experience Benchmark: U.S. The post Report: Fan Experience Benchmark: U.S. Aimee Lucas Research Benchmarks Bruce Temkin Research Customer experience Sports Temkin Group Research MLB MLS NASCAR NBA NFL NHL PGA USTA WNBAProfessional Sports: U.S. Consumers’ TV Preferences And In-Person Experiences For MLB, MLS, NASCAR, NBA, NFL, NHL, PGA, USTA, and WNBA. For seven years in a row, Temkin Group has tracked U.S.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture? This webinar will explore how a professional or an organization can create distinction to stand out in their industry.
CustomerGauge
AUGUST 30, 2017
The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge. Inundated with too much news this month? No problem—we’ve got you covered.
Customer Experience Matters
OCTOBER 2, 2017
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2017. Here are the highlights from this benchmark: With an NPS of 66, USAA’s insurance business earned the highest score in Read More. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 299 companies across 20 industries based on a study of 10,000 U.S. consumers.
Customer Experience Matters
JANUARY 23, 2018
We just published a Temkin Group data snapshot, Channel Preferences Benchmark, 2018. Here are previous benchmarks from 2016, 2015, and Read More. The post Report: Channel Preferences Benchmark, 2018 appeared first on Customer Experience Matters®. Here’s the executive summary: In Q3 2017, we surveyed 10,000 U.S.
AskNicely
NOVEMBER 28, 2018
NPS Benchmarks are increasingly of interest. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely However, it’s not just about “what is a good NPS score?”
PeopleMetrics
MARCH 12, 2018
This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking?
Brad Cleveland
MAY 4, 2017
Call Center Contact Center Customer Service Leadership Research/Statistics Videos adherence to schedule benchmarks Brad Cleveland leadership
Maru/EDR
FEBRUARY 21, 2019
The post Retail Digital Customer Experience Benchmark 2019 appeared first on Maru/EDR. Digital customer experience Retail VoC Voice of the Customer
CustomerGauge
SEPTEMBER 5, 2017
The post Your Visual Guide to Technology Net Promoter Score® Benchmarks appeared first on CustomerGauge.
ForeSee
DECEMBER 5, 2017
The post Why context and benchmarks are essential to your CX strategy (Video) appeared first on ForeSee. Research & CX Data Benchmarks Context ForeSee Summit video
Influitive
AUGUST 11, 2016
The first benchmark study on advocate marketing, “Measuring Success With Advocacy: Advocate Marketing Benchmark Study” has just been released by Waypoint Group and Influitive. The post Insights From The First Advocate Marketing Benchmark Study appeared first on Influitive.
Customer Experience Matters
JULY 24, 2017
In our Q1 2017 UK consumer benchmark study, we asked 5,000 UK consumers to provide Net Promoter® Score (NPS®) ratings for the companies that they had interacted with during the previous 90 days. We used that data to create an NPS benchmark of 157 companies across 16 industries.
Amity
NOVEMBER 21, 2016
Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. Strategy 1: Customer Benchmarking using Industry Surveys.
Customer Experience Matters
SEPTEMBER 10, 2018
We just published Temkin Group’s annual Tech Vendor NPS & Loyalty Benchmark Study. The post Report: Tech Vendor NPS & Loyalty Benchmark, 2018 (B2B) appeared first on Customer Experience Matters®.
Injixo
SEPTEMBER 4, 2018
London, England: injixo is running a comprehensive study of WFM professionals to reveal how today’s contact centres compare in the practices they use across the planning cycle, the channels they plan for, the KPIs they use, the size of the planning team and many other parameters.
Talkdesk
MARCH 6, 2018
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. Below is the definition we use and benchmarks across industries to help you level set your contact center performance.
Talkdesk
MARCH 6, 2018
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. Below is the definition we use and benchmarks across industries to help you level set your contact center performance.
Customer Interactions
JULY 7, 2015
At NICE Fizzback Insight Consulting, our clients usually request us to conduct customer satisfaction benchmarks. Benchmarking possibilities are almost endless with the graph below portraying some examples (where we could apply any combination of them): Benchmarking often leads to a reality check, throwing up unexpected results.
Brad Cleveland
MAY 3, 2016
Call Center Contact Center Customer Service Leadership Research/Statistics Videos Brad Cleveland
RapportBoost
DECEMBER 26, 2018
The post Hear Tony Medrano’s Benchmark CallTalk Podcast Recording appeared first on RapportBoost.AI. We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Hear the episode by clicking on the link below. BenchmarkPortal’s CallTalk. Featuring Tony Medrano, CEO of RapportBoost Aired 12/21/18. With host Bruce Belfiore bruce@benchmarkportal.com. Welcome back to CallTalk everyone… .
40 
Let's personalize your content