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Call Center Benchmarks

SQM Group

Learn how you compare to industry peers, the call center industry average, and world-class performers for the top call center benchmarks and industry standards.

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3 Reasons Your Call Center is Missing Benchmarks

Fonolo

That’s where benchmarking comes in. Benchmarking helps call centers compare their operations and processes to other call centers. Call center managers can establish benchmarks by setting goals for their call center metrics , also known as key performance indicators (KPIs). 4 important benchmark KPIs. Service level: 80%.

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Comm100 Releases Annual Live Chat Performance Benchmarks for 2024

Comm100

Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is no different. These insights offer just a glimpse into the analysis available in the full Live Chat Benchmark Report 2024. Download all the data for free in the link above.

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Patient Engagement Benchmarks: 10 Healthcare Statistics You Need To Know

LiveVox

These healthcare statistics offer insights into patient behaviors, preferences, and expectations, serving as benchmarks to guide strategies for enhanced patient engagement.

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NEW! 2023 State of CX Research Report Just Released!

Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!

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Setting the Standard: Essential Healthcare Benchmarks for Evaluating Patient Engagement Strategies

LiveVox

This is where healthcare benchmarks come to the rescue, acting as a compass that can […] The post Setting the Standard: Essential Healthcare Benchmarks for Evaluating Patient Engagement Strategies appeared first on LiveVox. Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies.

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Guest Blog: Understanding the Impact of Competitive Benchmarking Programs

ShepHyken

This week we feature an article by Daniel Bakst who explains why competitive benchmarking is key to better serving your customer base. – Shep Hyken. Brands in any industry can benefit from a competitive benchmarking program because the information collected can have a direct impact on the Customer Experience platform you produce.

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The State of Customer Experience 2023 Research Report

The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.

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2020 Database Strategies and Contact Acquisition Survey Report

Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature.

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Benchmark Survey: Employee Training in a Virtual World

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Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!

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Creating Distinction to Improve Customer Interactions

Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker

How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture? In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy. The ONLY two factors upon which customers will judge you.