article thumbnail

What Is Interactive Voice Response

JivoChat

Do you know what is Interactive Voice Response? What Is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) can be defined as an automated phone system technology. How Does Interactive Voice Response Work? Interactive Voice Response Benefits.

article thumbnail

The Enterprise Guide to Interactive Voice Response (IVR) Software

Avoxi

The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. See… The post The Enterprise Guide to Interactive Voice Response (IVR) Software appeared first on AVOXI.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Interactive Voice Response (IVR)?

Callminer

Interactive voice response systems dramatically improve call center efficiency by accurately routing calls to the most appropriate departments or staff.

article thumbnail

What is Interactive Voice Response (IVR)?

Callminer

A Definition of Interactive Voice Response Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department. appeared first on CallMiner.

article thumbnail

Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.

article thumbnail

What Is Interactive Voice Response (IVR) In A Call Center?

OctopusTech

One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. What Is An Interactive Voice Response (IVR)? Not sure if an IVR system is right for your business?

article thumbnail

Interactive Voice Response (IVR) System & Virtual Agents: 10 Reasons Your Call Center Needs them

LiveVox

This is why an Interactive Voice Response (IVR) System is employed in a contact center. The post Interactive Voice Response (IVR) System & Virtual Agents: 10 Reasons Your Call Center Needs them appeared first on LiveVox. Supervisors can then make sure that enough agents are scheduled.

article thumbnail

IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.