Interactive Voice Response Related Topics 
Avoxi
DECEMBER 16, 2021
The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. Intuitive IVR software is critical to your bottom line and growing customer expectations. Intuitive IVR software is critical to your bottom line and growing customer expectations.
Callminer
FEBRUARY 1, 2017
A Definition of Interactive Voice Response Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department. appeared first on CallMiner.
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OctopusTech
AUGUST 31, 2022
One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. Not sure if an IVR system is right for your business? What Is An Interactive Voice Response (IVR)?
Callminer
JANUARY 31, 2017
Interactive voice response systems dramatically improve call center efficiency by accurately routing calls to the most appropriate departments or staff.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
JivoChat
NOVEMBER 13, 2022
Do you know what is Interactive Voice Response? Also known as IVR, this can be the solution to help optimize customer service via calls. With the IVR, that wait is reduced because the system is automated to help solve problems according to what you need, without having to speak with an attendant.
Calltools
NOVEMBER 29, 2023
Interactive voice surveys (IVR surveys) are one easy and effective way for your call center to gather useful insight about the customer experience. In most cases, contact centers will use IVR surveys at the end of the call, allowing customers to voice their opinions directly after working with a call center agent.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.
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Get the masterclass for CX professionals on automated voice surveys by phone. This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. Omnichannel – how to automate in voice first then scale the same solution digitally. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.
Speaker: Laura Sikorski, Contact Center Consultant
Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them.
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