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The Enterprise Guide to Interactive Voice Response (IVR) Software

Avoxi

The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. Intuitive IVR software is critical to your bottom line and growing customer expectations. Intuitive IVR software is critical to your bottom line and growing customer expectations.

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What is Interactive Voice Response (IVR)?

Callminer

A Definition of Interactive Voice Response Interactive voice response (IVR) is an automated telephone system that interacts with callers and gathers information about the purpose of the call to route callers to the appropriate individual or department. appeared first on CallMiner.

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What is Interactive Voice Response (IVR)?

Callminer

Interactive voice response systems dramatically improve call center efficiency by accurately routing calls to the most appropriate departments or staff.

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What Is Interactive Voice Response

JivoChat

Do you know what is Interactive Voice Response? Also known as IVR, this can be the solution to help optimize customer service via calls. With the IVR, that wait is reduced because the system is automated to help solve problems according to what you need, without having to speak with an attendant.

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IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.

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What Is Interactive Voice Response (IVR) In A Call Center?

OctopusTech

One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. Not sure if an IVR system is right for your business? What Is An Interactive Voice Response (IVR)?

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Interactive Voice Response (IVR) Myths: Debunked

TCN

The post Interactive Voice Response (IVR) Myths: Debunked appeared first on TCN. “Press 1 to access payment information payment information, or press 2 to speak to one.

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Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.

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Get More Responses With Automated Voice Surveys

Get the masterclass for CX professionals on automated voice surveys by phone. This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible.

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4 Ways AI-powered Virtual Agents Automate the Contact Center

Speaker: Tom Lewis, CEO of SmartAction

How cloud-based AI automation integrates with every IVR / contact center platform. Omnichannel – how to automate in voice first then scale the same solution digitally. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them.