Thu.Oct 06, 2022

5 Ways to Manage Risk

Contact Center Pipeline

2022 has been a pivotal turning point in the age of sales, risk, and technology.


Guest Post: The Biggest Value Driver That is Not on Your Journey Map

Shep Hyken

This week, we feature an article by Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. He shares the value that customer emotions bring to a company.


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The Sales Person’s Secret Weapon: Battle Cards and How To Use Them


Are you worried about sales rivaling your competitors? Fighting your way to the top by using sales battle cards is one of the best ways to increase your sales pipeline and boost customer growth rates. What are sales battle cards? They are commonly used tools used during sales calls and proposals.


Why Does the Best Automation… Happen Behind the Scenes?


Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff. This is not very unusual these days; you’ve probably had a similar experience yourself. There were no humans involved in directly coordinating my experience.


How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

The Definitive Guide To Increasing Call Center Revenue


How can you increase call center revenue? Call centers have been facing some challenges lately. There are a few factors that contribute to these challenges. One of the main reasons is that their clients’ expectations are higher than before.


More Trending

Aircall Strengthens Its Position in the Spanish Market and Opens Its Office in Madrid


The office opening continues Aircall’s global expansion plans and reinforces its presence in Spain . The Madrid office will ensure Aircall is surrounding itself with the best talent, further developing its technology partner ecosystem and gaining a better understanding of regional customer needs.


Call Center Glossary


Call center terminologies are sometimes difficult to remember even for experienced and highly qualified managers. Another issue is that a great part of contact center terminology is transformed and generally used as call center abbreviations. How no to confuse in such conditions?


Hola, España! Aircall Officially Opens Its Office in the Spanish Capital


Since our founding in 2014, Aircall’s international customer and partner base has been growing at pace.


Multi-Lingual Digital Customer Service is Easier Than Ever

Creative Virtual

By Maria Ward, Account Manager & Knowledgebase Engineer. Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today.


5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

Great Account Management Job Resources & Job Description


The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer.