Thu.Oct 22, 2020

Leadership Insights: Rising Above COVID Challenges

Contact Center Pipeline

More than six months ago, the world changed for everyone. In most places, people were sent home to work remotely. The contact center industry was expected to get their teams home while continuing to serve millions of customers.

Be True To Yourself and Your Business – Tip #21

Steve DiGioia

We face many distractions and obstacles in our day-to-day lives so it’s not worth the effort to be something you are not. Eventually, your true self will come out.

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7 Huge Threats Retailers Need to Know for Holiday 2020

Fonolo

Of all the years in recent memory, 2020 will stand out as one the most challenging and unexpected. Industries worldwide have risen to meet their new realities and adapted admirably. . But it’s not over yet.

The Importance of Release Communication at Atlassian Statuspage [Podcast]

Nicereply

The pace of change in software is dizzyingly fast. Development teams are perpetually adding, changing, and removing functionality from your products. You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Google Podcasts.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

What is Speech Recognition? (It’s Not What You Think!)

Babelforce

In this post : What is speech recognition? Speech recognition terminology Is speech recognition a dated term? Why do businesses want voice-based tools? Your (free) guide to contact center automation. What is speech recognition? What is speech recognition – simple topic, right? Basically, yes!

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CX Strategy: What Now? – The Complexity Of Modern CX

5CA

I’m pleased to announce that I will be participating in a debate hosted by 5CA on October 27th. The title is CX Strategy: What Now? I know that there are a lot of webinars and online debates these days, but I really think you should make time for this one

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Keep It Moving: Timing is Everything, Pt. 1 – The Pressure to Respond

C Space

Keep It Moving: Timing is Everything, Pt. 1 – The Pressure to Respond. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists.

Expert Customer Service Tips For Call Center Performance

Dialer 360

Customer Service Tips For Call Center are important for improvement in contact center performance. Every business depends a lot on its customer services. It directly affects business sales and services and enriches business credibility. Customer Service Tips For Call Center Productivity.

Keep It Moving: Timing is Everything, Pt. 2 – Position your Function as an Internal Agency

C Space

Keep It Moving: Timing is Everything, Pt. 2 – Position your Function as an Internal Agency. The world is changing, and with that comes pressure on businesses to respond faster.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Keep It Moving: Timing is Everything, Pt. 3 – Tips for Success

C Space

Keep It Moving: Timing is Everything, Pt. 3 – Tips for Success. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Tweet.