Preparing Your Contact Center for the Age of Virtual Agents
Taylor Reach Group
JUNE 9, 2020
These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic. So how can companies prepare for what might be the new normal of virtual contact support? It’s time to take a deeper dive into the word of virtual agents. So how can organizations begin to take advantage of virtual agents today? by JD Fairweather.