Contact Center Pipeline

SEPTEMBER 27, 2022

As with business-to-consumer (B2C) contact centers, business-to-business (B2B) contact centers also had to suddenly have their agents work-from-home (WFH) when the COVID-19 pandemic struck.

B2B 216

B2B B2C Cloud contact Analytics 216

Contact Center Pipeline

JULY 13, 2022

Serving business-to-business (B2B) customers is similar and yet different from serving business-to-consumer (B2C) customers. Yet in B2B there is a much greater breadth in the size, value, and lifespans of the purchases, billing and payments, and in the lengths of customer […].

B2B 141

B2B Contact Center B2C Customer Experience 141

Genroe

DECEMBER 19, 2022

Covering the different B2B marketing social media Use Cases for Facebook and LinkedIn and which platform is best for each application. The post LinkedIn vs Facebook: Which is Best for B2B Marketing? appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

B2B 52

B2B Marketing Feedback 52

Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous.

B2B 62

B2B B2C Multichannel Customer Service 62

Advertiser: ZoomInfo

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

Sales

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why.

B2B 235

B2B Customer Support B2C CRM 235

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation?

Best practices 85

Best practices B2B Journey mapping Upselling 85

Nicereply

JANUARY 9, 2023

Are you a B2B Business? This prevents clients from dropping off due to burnout since the B2B sales cycle can last for weeks and sometimes even months. The post 7 Steps to Improve Customer Satisfaction as a B2B Business appeared first on Customer Happiness Blog.

B2B 52

B2B Omni-channel support Feedback Chatbots 52

Shep Hyken

NOVEMBER 18, 2022

She shares the benefits of having dedicated customer support in B2B organizations. Any company needs to become a part of B2B or “business-to-business,” where legal entities establish trading relationships with each other. The main challenge of b2b companies .

B2B 60

B2B Customer Support Coaching Engineering 60

Callminer

DECEMBER 8, 2021

Whether your sales reps are doing cold outreach or play a role in the decision-making phases of the sales funnel, insights from B2B sales conversations can help improve your bottom line.

Best practices 182

Best practices Enterprise B2B Sales 182

Advertiser: ZoomInfo

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. This latest eBook aims to help marketing leaders understand the impact of data management on their company’s ROI.

B2B

Quality Contact Solutions

JUNE 3, 2021

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. B2B Telemarketing Services Providers Need to Have: Knowledge of the Telemarketing Industry.

Telemarketing 76

Telemarketing B2B Scripts Call Center 76

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. However, B2B customer service is a bit more complex than other types of customer service. B2B customers have large contracts—and large expectations.

B2B 62

B2B B2C Business Process Outsourcing Entertainment 62

Quality Contact Solutions

MAY 7, 2021

Can Outsourced B2B Telemarketing help your organization hit its inside sales goal? If you’ve ever considered outsourcing your B2B Telemarketing , you are not alone. more…) The post Can Outsourced B2B Telemarketing Help?

Telemarketing 52

Telemarketing B2B outsourcing Entertainment 52

Concentrix

SEPTEMBER 6, 2022

Prior to working with Concentrix, Fastly faced many of the common B2B challenges while using a “do-it-yourself” VOC software platform. The post ConcentrixCX: Fastly B2B Case Study appeared first on Concentrix.

B2B 62

B2B 62

Advertiser: ZoomInfo

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

B2B

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. What is B2B Customer Service? B2B vs. B2C Customer Service.

B2B 80

B2B B2C Customer Service Feedback 80

Genroe

FEBRUARY 14, 2022

The post How Advocacy Marketing Creates B2B Brand Ambassadors appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. B2B Marketing Strategy General

Brand ambassadors 52

Brand ambassadors B2B Marketing Feedback 52

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. First, we’ll look at what customer journey B2B touchpoints are and which ones are most critical in the B2B customer journey.

B2B 96

B2B SaaS Journey mapping Upselling 96

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 91

B2B SaaS B2C Upselling 91

Advertiser: ZoomInfo

In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. The primary takeaway? Forrester found only 1.2% of companies achieved a score indicating maturity in data management practices. However, organizations are fighting back - and winning.

Sales

HelpCrunch

SEPTEMBER 14, 2021

The post B2B Customer Service: Definition & Best Practices appeared first on HelpCrunch blog. Imagine, you are a soap seller with thousands of customers. If one of them switches to a competitor, you barely feel the difference.

Best practices 88

Best practices B2B SaaS Customer Service 88

Lumoa

JANUARY 8, 2019

Find out what are 5 leading trends in B2B customer experience management in 2019. Understand the influence of customer feedback on B2B operations. Drive your business-to-business operations to customer success and advocacy. RSS generated with FetchRss

B2B 118

B2B Management Feedback Customer Experience 118

Lumoa

APRIL 22, 2020

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.

B2B 118

B2B Surveys Feedback 118

Quality Contact Solutions

JULY 11, 2022

A proven B2B lead generation service is skilled in filling pipelines full of high-quality leads. So, what’s the best way to target these leads , a.k.a. Where leads come from The best B2B lead generation service providers use proven strategies and a combination of multiple tactics.

B2B 68

B2B Scripts Construction Telemarketing 68

Advertiser: ZoomInfo

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Marketing

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. What is B2B Customer Experience? Why Take B2B Customer Experience Seriously?

B2B 91

B2B B2C Customer Experience SaaS 91

CSM Magazine

JANUARY 27, 2023

In New York City, the business-to-business (B2B) sector is large and ever-changing. Post-Pandemic Market B2B market research organisations in New York offer customised services to assist businesses in making educated decisions.

B2B 52

B2B Marketing Transportation Construction 52

ClearAction

NOVEMBER 7, 2017

B2B Voice-of-the-Customer: Integrating Decision Influencers’ Views Lynn Hunsaker. If your investment in voice-of-the-customer (VoC) is intended to help you grow revenue, then VoC in business-to-business (B2B) situations should represent all of the influencers of buying decisions, As shown in the recent article in Understanding Business-to-Business Purchase Decisions , only a third of B2B companies are identifying and collecting inputs from all of the buying influencers.

B2B 104

B2B Journey mapping Accountability Management 104

Peter Lavers

JANUARY 30, 2020

Sincere congratulations to one of our associates, Mark Hollyoake , for successfully completing and passing his Doctorate, analysing and proving the constituents of business to business (B2B) Trust.

B2B 130

B2B Management Customer centricity Customer Experience 130

Advertiser: ZoomInfo

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Marketing

Call Center Weekly

SEPTEMBER 11, 2018

And as the B2B vs B2C playing field has leveled, buyers expect consumer centric experiences across the board. And here’s the thing – as a B2B event marketer, I still apply this advice. Kathryn Frankson is a B2B event sales and marketing professional at UBM. Consumers have the power, everyone is an influencer and consistently delivering exceptional customer experience is critical to event success.

B2B 197

B2B Call Center Customer Experience B2C 197

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 73

B2B B2C Best practices Self service 73

Satrix Solutions

JUNE 10, 2021

With B2B companies, loyal customers are especially valuable. Reasons B2B Referral Programs Fail. However, to capitalize on the benefits of a referral program it’s important to recognize that generating high-quality B2B referrals requires a lot of effort.

B2B 78

B2B Surveys SaaS Consulting 78

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts.

B2B 74

B2B SaaS Education Brand ambassadors 74

Advertiser: ZoomInfo

Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives.

Marketing

Experience Matters

SEPTEMBER 11, 2017

B2B CX Benchmarks Bruce Temkin Research CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Net Promoter Tech Vendors Temkin Group ResearchWe just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations.

Benchmark 103

Benchmark B2B Customer Experience Surveys 103

InteractionMetrics

DECEMBER 22, 2022

How happy were your B2B customers this year? B2B Customers: The Guide to Building Better Surveys. And the market research company B2B International reports the average NPS for B2B sectors is between 25 and 33. How will you improve your B2B surveys in 2023?

Metrics 52

Metrics B2B Banking Engineering 52

Quality Contact Solutions

FEBRUARY 12, 2021

Today I want to focus on how a specific type of business organization, franchise organizations that offer products or services to other businesses (B2B) , can benefit from using an outbound telemarketing program.

Telemarketing 65

Telemarketing B2B B2C Scripts 65

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Almost a decade ago, Accenture brought to light how a shocking 94% of B2B buyers conduct online research before making a purchase.

B2B 52

B2B Sales B2C voip 52

Advertiser: ZoomInfo

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Best practices