Importance of Network Security: Part One

Revation Systems

While secure sockets layer (SSL) and transport layer security (TLS) were commonplace on internet browsers, secure real-time protocol (SRTP) for voice media lagged many years behind.

Temkin Experience Ratings Industry Snapshot: Rental Cars

Customer Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Are You A Complainer Or A Realist?

Beyond Philosophy

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. A difference exists between what people say they will do and what people do. People say they want salads in theme parks but order hamburgers.

The Real Reason Men Aren’t Eco-Friendly

Beyond Philosophy

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24.

How To Manage Expectations

Beyond Philosophy

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Have you been on a flight recently and found that you arrived at your destination a little early?

Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust

Beyond Philosophy

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. Isn’t it a company’s first priority not to harm their Customers?

John Grasso of Windstream on Cloud Contact Center Software

Call Center Coach

The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000 miles: About Us Page.

Telling Your Customer Stories through Journey Maps

CX Journey

The audience was transported and mesmerized! Image courtesy of Pixabay Do you know the power of storytelling? And do you use it in your customer experience transformation efforts?

Want to be successful? Solve Your Customers’ Problems


Is all they want transportation? It’s morning and you’ve just had breakfast. What are you going to have for dinner? 49% of people in the U.S. do not know what they are going to have for dinner. That stat comes from David Portalatin’s address at the Art of Beef Summit, sponsored by Cargill.

Is a ‘human free’ experience the future?

Beyond Philosophy

Ever sat near a weirdo on public transportation or ridden with a cabbie that makes you uncomfortable? What happens when you take the people out of an experience that was traditionally a human-based interaction? Does it make it better or worse?

Segmentation of Precast Walls in Revit

Branch Mesenger

On the Segmentation Tab we define rules for splitting based on fabrication, transportation or other functional requirements. In this post of the Structural Precast series I would like to touch upon the topic of segmentation of precast walls.

Awesome Quotes from Call Center Week

Call Center Coach

“Be in the emotional transportation business.” I just love quotes. Just like I love to ask guests on the Fast Leader Show to share their favorite quotes, it’s one of the my favorite things to do at events. I enjoy live Tweeting the speakers.

3 Examples of Change for the Better in Airlines

Beyond Philosophy

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.

Dataset: UK Net Promoter Score Benchmark, 2017

Customer Experience Matters

Industry averages for NPS range from a high of 20 (supermarkets) to a low of -12 (rental cars & transport).

The Key To Uber’s Longevity Is Driver Loyalty

The Center for Client Retention

Essentially, it is a software company providing a service: an efficient and user-friendly way of transporting passengers from one place to another in an automobile. Uber was founded in 2009.

The Accidental Customer Experience


As the core purpose of any passenger transport company should be underpinned by achieving the most fundamental need of their customers, this fact is not surprising. Last year, I had the pleasure of meeting a senior leader from a passenger transport company in the UK.

Next Generation Networking: 4 Pointers on Expanding Your Professional Network

Win the Customer

One way to help yourself out with this is to secure reliable transportation. Even though many aspects of business and professional life have changed with the advent of new technologies, networking remains one of the most important elements of building and advancing a business.

How to Create Your Punch List for Quick CX Wins


Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon


Instead of shipping hundreds or thousands of small orders to individual residences, retailers can use their own transportation to ship bulk orders to the brick and mortar store for placement into the parcel lockers.

Is Home Delivery the Right Marketing Strategy?

Beyond Philosophy

Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house.

Customer or Hostage? The unfortunate story of the UK passenger rail industry


If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

The Jobs Nobody Wants

Branch Mesenger

As CBS News transportation correspondent Kris Van Cleave reports, the vest Ford is giving to employees cost around $6,000. From PepsiCo to Ford, here's a look at the stories we're reading this week: ????These These are the jobs nobody wants. ??Disney Disney employees pay goes ??. ??Are Are Tariffs Killing Blue Jeans? ??PepsiCo PepsiCo CEO Steps Down After Dozen Years. ??Mattress Mattress retailer explores bankruptcy. ??J J Crew Doubles Down on Rewards. ????How

Budding Business: 5 Tips to Help Your Small Business Get Out of the Red

Win the Customer

If part of your business involves transporting cash between two or more locations, you may even want to consider hiring a security contractor such as Security Services Northwest, Inc.

A Visit to Napa Valley After the Fires

Toister Performance Solutions

This is an organization that works closely with other local nonprofits to funnel money to areas where there's the greatest need such as food, shelter, childcare, and transportation. "I didn't know if I'd have a job to go back to."

Airways Fattist Policy is NOT about Safety

Beyond Philosophy

They claim it is to aid the International Air Transport Association (IATA) in research for flight safety. Ryanair has an airline that’s giving it a run for its money—on being the worst airline ever! Uzbekistan Airways announced they would weigh its passengers pre-flight to determine the average weight of passengers and their carry-on luggage. I say that is complete rubbish and this new weigh in is just an excuse. I am not the only one that calls this out as rubbish.

5 Questions to Think About When Planning System Integration

Aria Solutions

If any failure occurs, whether it is during the transport or processing (i.e. Integration is a cornerstone of today’s enterprise environments with their multitude of enterprise resource planning (ERP) systems.

Customer Service at Sea

Customer Centric Support

With all the trouble in the “friendly skies” lately, many travelers are considering vacation transportation alternatives. Customer experience lessons enhanced by the open ocean.

Building a Training Strategy

Call Center Weekly

The variety of business that she has experienced in the contact center world includes financial services, incentives, transportation, government, healthcare, insurance, retail, and utility services, giving her a wide-ranging view of the industry.

Customer Experience: The Differentiation Battleground


Despite transporting us to all corners of the UK; the entire length of France; and from La Coruna to Barcelona and Menorca in Spain; all good things come to an end.

5 Top Customer Service Articles For the Week of May 1, 2017


So when a several big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes.

Overcoming Obstacles of a Remote Workforce


If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room. A few short decades ago handling the daily communications and operations of the workplace was completely different.

Guest Blog: Live Chat Simplifies the Customer Journey


Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey.

Evaluating Call Center Companies: Three Elements of a Trusted Partner

EPIC Connections

For example, EPIC Connections recently assisted a healthcare records company and a transportation company in identifying potential call center partners that had experience with similar programs. This is the second article in a series on evaluating call center partners.

Less Is More: Minimalist Marketing Techniques for Your Company

Win the Customer distplays an infographic on their site that provides customers with valuable information on their travel methods and destinations, like how airports rank for affordable taxi transportation rates. Minimalism is a current marketing trend that exudes the philosophy of “less is more.”

Break Down #CX Barriers with Storytelling

CX Journey

Image courtesy of Pixabay Have you used storytelling in your customer experience management journey? The art of storytelling is an important one in the customer experience world.

Scheduling Legislation: What Employers Need to Know [Webinar Transcript]

Branch Mesenger

That can be harmful because the employee has already paid for transportation cost to get to work. So, a serious health condition, education obligations, caregiving responsibilities, a second job or changes in employee's transportation or housing. Whether you're an employee or employer, there's a good chance you may be impacted by legislative changes rippling through different cities and states this year.

Engage Your Audience with a Story

CX Journey

Image courtesy of Bazzerio Are you telling stories to engage your audience? Over the weekend, I took my kids and my parents to the California Science Center in Los Angeles to see Pompeii: The Exhibition.

Customer Experience – Kyoto-style: By Beth Richardson


Despite this I could easily find my way around the city, and public transport. Earlier this year I was lucky enough to visit Kyoto in Japan for a holiday.

The Customer Experience Reality Check! The case of Manchester Airport


Public transport is another example of an ‘industry’ whose products and services are used by many people who have no other viable option. Resignation. Sufferance. Tolerance. Three words from the English dictionary.

Customer Experience in the Gulf Region – A Story of Continuous Improvement!


The volume of investment that has been made in transport and infrastructure is mind blowing – as a visitor, you are looked after in grand and luxurious surroundings. Over the last five years, I have had the great pleasure of visiting the Gulf Region on several occasions.