Cisco - Contact Center

JUNE 1, 2023

This blog was co-authored by Patricia Martinez. Let’s go and celebrate all your wins and achievements! We welcome you to join us at Cisco Live 2023 to collaborate and share insight on ways we can s… Read more on Cisco Blogs

Transportation 52

Transportation 52

Cisco - Contact Center

APRIL 12, 2023

We are delighted to have Steve Bowles, Director Cyber and Physical Security at 360 Network Solutions as guest blogger on our channel. Gwinnett County has been one of the fastest growing counties… Read more on Cisco Blogs

Transportation 80

Transportation Engineering 80

Hodusoft

MAY 2, 2021

Like various other industries, the transportation industry must also adopt a customer-centric approach to gain a competitive advantage in today’s information-based global business environment. One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service.

call center software 72

call center software Call Center Transportation call center solutions 72

Hodusoft

MAY 5, 2019

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transport Company Ltd.

Contact center software 40

Contact center software Contact Center Transportation voip 40

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Customer Service 46

Customer Service Transportation contact center solutions Contact Center 46

CSM Magazine

MARCH 31, 2023

Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Transport Services Logistics relies heavily on transportation when shipping products from one location to another.

Transportation 52

Transportation Wait times Customer Experience Management 52

Myra Golden Media

MAY 7, 2019

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility. Why not preempt questions and fear by stating up front that the hardest part, that the transport from the hospital to the rehab center is taken care of?

Transportation 276

Transportation Customer Experience Customer Service Management 276

CSM Magazine

MAY 5, 2023

They are an essential aspect of transportation that has enabled us to send and receive packages across the globe. With warehousing and distribution services, businesses no longer have to worry about managing their inventory and transport logistics. Courier services have been a part of our day-to-day lives for many years now.

Transportation 52

Transportation Management Marketing 52

CSM Magazine

MAY 31, 2023

Whether shipping packages to customers or transporting products from one warehouse to another, logistics impacts your bottom line and the environment. Optimize routes and transportation modes. You can reduce the fuel used by your fleet by optimizing routes and choosing a suitable mode of transportation.

Customer Service 52

Customer Service Transportation Accountability Management 52

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 44

Transportation Interactive Voice Response Customer Care Customer retention 44

ShepHyken

MARCH 28, 2023

Some people love a fancy, expensive sports car, while others just want reliable transportation. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience.

Customer Service 177

Customer Service Transportation Customer Experience Engineering 177

ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Customer Service 358

Customer Service Transportation Personalization Customer Experience 358

ShepHyken

APRIL 28, 2021

Maybe call for an Uber or help find some other form of transportation to get her customer home safely. If she really wanted to turn this Moment of Misery into a Moment of Magic , she could have offered to help him find a way home. After all, the car wasn’t even a month old. Unfortunately, that was not what happened.

Scripts 435

Scripts Customer Service Customer Support Transportation 435

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. The better answer is to say, “There are three options to get you to the hotel. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

Customer Service 430

Customer Service Transportation Management 430

Myra Golden Media

JANUARY 17, 2023

We’re regulated by the State of Washington and the Utility Transportation Commission and must abide by planned routes. Not only is an unplanned stop not feasible with scheduling, but regulation also doesn’t allow it. What we can do is pick up your recycling on June 19th.” ” “We won’t be able to _.”

Transportation 156

Transportation Management Customer Experience 156

CCNG

MAY 18, 2022

And the complexity of figuring out which personal and business supplies need to be transported back and forth on any given day. Complexity – There will be the complexity of creating new schedules – the employee’s, their family’s (including childcare), and coordinating with the schedules of teammates.

CCNG 195

CCNG Transportation Personalization 195

Helpware

JANUARY 12, 2023

Massive adoption is occurring in several sectors, including food delivery, transportation, retail and grocery delivery, on-demand video apps, and home services. In 2016, the total spending on on-demand services was $57.5 billion , and it's on track to hit $335 billion by 2025. And we haven't seen the end of this trend yet.

Transportation 70

Transportation 70

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

Virtual Agent 95

Virtual Agent Self service Customer Experience Contact Center 95

ShepHyken

JANUARY 24, 2023

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Some industries require a faster response time than others. These industries require larger, highly scalable teams to meet the customer’s needs.

Customer Service 177

Customer Service Customer Experience Analytics Chatbots 177

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Customer centricity Government 98

Myra Golden Media

MAY 14, 2021

Q “I work in public transportation, and we still have strict mask requirements. I’ve had customers snatch the complimentary mask out of my hand and throw it on the floor. A woman flipped me off and said something profane. Many customers don’t acknowledge me when I politely tell them to wear a mask.

Transportation 199

Transportation Customer Service Customer Experience 199

ProProfs Blog

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Transportation Challenges. Will this sentiment change when the COVID-19 situation gets better and public transport opens up?

Surveys 153

Surveys Transportation Management Technology 153

Spearline

AUGUST 24, 2022

While WebRTC’s availability across all major browsers and on native clients for all major platforms is undoubtedly a good thing, the result is a massive disparity in media quality that hinges on issues of frame size, frame-rate, codecs, bitrate, latency, and transport protocols. Transport protocol.

Transportation 97

Transportation Contact Center Benchmark Engineering 97

CSM Magazine

FEBRUARY 24, 2023

Transporting goods in containers using liner ships has come into the light as an efficient method of moving large quantities of goods, be it private or commercial, across long distances globally. They are ferried to and fro using liner ships, which provide scheduled ferrying service on fixed routes – more so like a train or bus.

Transportation 52

Transportation Accountability Personalization Marketing 52

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 386

Customer Experience Feedback Metrics Customer Service 386

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. What do the song “Fine Line” by Hootie and the Blowfish and the scent of air conditioning have in common? They are two things my family associates with taking holidays in the US.

Customer Experience 369

Customer Experience Call Center Consulting Consulting 369

ShepHyken

FEBRUARY 26, 2020

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. It is a prime example of being easy and frictionless. People will even pay more for convenience. ® is another great example. ® line, which is typically much faster.

Customer Experience 320

Customer Experience Customer Service Personalization Transportation 320

VirtualPBX

FEBRUARY 10, 2022

Our customer, 1st Classic Transportation , took advantage of several VirtualPBX phone system features, including Business SMS, to persist through the COVID pandemic that hit individuals and businesses hard throughout 2020. Proof Is In The Pudding. ” Chris Fagbolu, Owner. More Softphone SMS Bonuses.

Real estate 90

Real estate Customer retention Transportation Customer Service 90

Toister Performance Solutions

JULY 15, 2021

That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Portland's transportation system is run by TriMet , which provides bus, light rail, and commuter rail service. Customers like Pascoe are trying to solve a transportation problem.

Customer Experience 77

Customer Experience Transportation Construction Management 77

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 59

Customer Care Transportation Customer centricity Government 59

Beyond Philosophy

MAY 18, 2018

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. The horse’s head also was a fuel tank, by the way! To read more about it, please click here. The Horsey Horseless is funny now, but it was essential at the time. Or that Toys R Us is gone.

Transportation 296

Transportation Customer Experience Consulting Consulting 296

Cisco - Contact Center

FEBRUARY 1, 2021

A Transporter By Any Other Name. Many people think that the concept of the transporter was created by the writers on Star Trek, however an episode of the British puppet series Fireball XL5 depicted teleportation in March of 1963.

Contact Center 106

Contact Center Customer Experience contact center solutions Transportation 106

TechSee

JULY 1, 2022

This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This is a win-win-win, as the customer enjoys greater convenience and the equipment supplier saves on manpower and transportation costs. Turn On-Site Assessments into Virtual Calls or Self Service.

Technology 109

Technology Self service Transportation Enterprise 109

C Space

NOVEMBER 30, 2021

Cities are rarely built from scratch, they juggle historical quarters, multiple transportations systems and tricky topographies. Only this way can we avoid inevitable tensions: we require personal transportation, but cities don’t need more cars. We need cleaner transportation, but infrastructures and budgets are limited to do so.

Transportation 52

Transportation Automotive Personalization Customer Experience 52

CSM Magazine

APRIL 16, 2021

It will specify which ports will be used, and every mode of ground transportation. The forwarder’s job is to arrange for transportation of products from one place to another. The forwarder’s job is to arrange for transportation of products from one place to another. Bill of Lading.

Transportation 52

Transportation 52

Customer Interactions

JANUARY 17, 2013

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. The responsibility of making sure people get from point A to point B safely, securely and on time is fundamental. But it’s also no easy feat.

Transportation 32

Transportation Analytics Management Technology 32

CSM Magazine

APRIL 17, 2023

In the past, it was enough for an airport to fulfill these functions as a vital part of the transportation system. Aside from facilitating air transportation, airports are now also expected to provide tourists with their first and last touchpoints with their destinations.

Customer Service 52

Customer Service Customer Experience Transportation Airlines 52