Guru Customer Q&A: Via Transportation


Via is a transportation network and real-time ride sharing company. Unlike other ride sharing options, Via Transportation places a major focus on their drivers, offering hourly wages instead of the per-trip model.

Contact Center Software for Transportation Industry


Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd. GUO Transport Company Ltd. The post Contact Center Software for Transportation Industry appeared first on.

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Via Transportation Selects Talkdesk to Support fast-growing customer service operations


Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Next time you visit Dubai, take a public transport


One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 


TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. Client Voices Client Stories TransPennine Transportation U.K.

Importance of Network Security: Part One

Revation Systems

While secure sockets layer (SSL) and transport layer security (TLS) were commonplace on internet browsers, secure real-time protocol (SRTP) for voice media lagged many years behind.

Maru/edr and Yodel win at UK Customer Experience Awards 2018


Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. awards Customer experience Retail Transport & Logistics VoCNow in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world.

Customer Engagement Solutions Continue to Gain Momentum


It also was named a Customer Sales and Service World Award Winner for Best New Product, and secured several million dollar customer wins in the insurance, transportation and financial services sectors. Customer Satisfaction Customer Service Customer Experience Transportation Insurance customer engagement optimization Knowledge Management customer engagement customer focus financial servicesIt’s been a busy summer.

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What’s Your Customer’s Panic Question?

Myra Golden Media

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility.

Sensors Do Not A Smart City Make—Part 3


Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoTIn part 1 and part 2 of this blog series, we looked at the background of Smart City initiatives and discussed how combining the networks of sensors and other devices—and particularly the data they generate—can give us powerful and unexpected insights into how to make life better for citizens around the world.

Sensors Do Not A Smart City Make—Part 4


Public Safety Transportation fraud prevention Mobile Healthcare Government Public sector Government and Public Sector Internet of Things Citizen Services security fraud detection artificial intelligence Robotics robotic process automation citizen engagement smart cities local government IoT AI

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Sensors Do Not A Smart City Make—Part 2


Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things smart cities local governmentIn part one of this blog series we asked if now is the time for departments and agencies, who may have been pursuing their own intelligent service projects, to come back together to achieve the 1 + 1 = 3 effect of collective action?

The environmental impact of remote work


In the UK and the US , and in many other parts of the world, transportation is the largest contributor to greenhouse gas emissions. A lot has been written about the benefits of remote work, both for companies and individuals.

How to Transform the Customer Experience


If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. Want to engage and connect with your customers more effectively? Then listen to what Matt Gillin, the co-founder and CEO of Relay Network , has to say.

Temkin Experience Ratings Industry Snapshot: Rental Cars

Customer Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

55% of American Workers are Unhappy with Their Employer's Response to COVID-19


Technology industry workers are most satisfied (65%), while Transportation industry workers are least satisfied (29%). Today PeopleMetrics announced survey results of 1008 full-time employees across the United States on how their employer is handling the COVID-19 pandemic.

CX Storytime Tale of Have Wine, Might Travel

Russel Lolacher

How were they to transport all that wine, safely? The idea of trying to arrange special transport for wine home just seemed too much until she told them of their free service. Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience.

Want to be successful? Solve Your Customers’ Problems


Is all they want transportation? It’s morning and you’ve just had breakfast. What are you going to have for dinner? 49% of people in the U.S. do not know what they are going to have for dinner. That stat comes from David Portalatin’s address at the Art of Beef Summit, sponsored by Cargill.

Employer strategies for the return to office transition


Employees might hesitate to return to work if their commute involves public transportation. Will you offer stipends for those workers to take private transportation? As stay-at-home and social distancing efforts continue to help flatten the curve, government officials across the U.S.

Remote assistance: protecting customers and employees from coronavirus


Organizations will often ask staff to work from home in order to minimize physical contact and because transportation is limited.

Event Survey Questions: 7 Questions You Must Ask Your Attendees


Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Some venue-related issues like transportation and accessibility can be remedied when planning your next event.

Are You A Complainer Or A Realist?

Beyond Philosophy

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. A difference exists between what people say they will do and what people do. People say they want salads in theme parks but order hamburgers.

Why Are We Scared of New Technology?

Beyond Philosophy

In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. Why Are We Scared of New Technology? We have some exciting new technology for CX.

The Real Reason Men Aren’t Eco-Friendly

Beyond Philosophy

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24.

Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon


Instead of shipping hundreds or thousands of small orders to individual residences, retailers can use their own transportation to ship bulk orders to the brick and mortar store for placement into the parcel lockers.

Why Brands Need to Pivot Towards Building an Identical Support Experience


Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

Do You Always Show Respect to Customers?

Chip Bell

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. Several years ago, I purchased an industrial strength sleeper sofa and had it delivered to my weekend getaway home on a nearby lake. This was my first experience with this furniture store.

Swedish Rail Unifies Contact Center Operations with Cloud

NICE inContact

And consolidating on the CXone platform has advanced Swedish Rail’s quest to be the number one transportation company in the Nordic region. Every day, 140,000 people depart from one of Swedish Rail’s 284 stations, traveling on one of its 1,200 daily routes between major cities in Sweden and the Scandinavian capitals of Stockholm, Copenhagen and Oslo.

2018 Temkin Experience Ratings: 20 Industry Snapshots

Customer Experience Matters

You can see links to all of those industry snapshots below: > Airlines > Auto Dealers > Banks > Computers & Tablets > Credit Card Issuers > Fast Food Chains > Health Plans > Hotels & Rooms > Insurance Carriers > Investment Firms > Parcel Delivery Services > Rental Cars & Transport > Retailers Read More.

NICE Fizzback VOC Forum 2011: A Tweeter’s Review

Customer Interactions

Last week’s Voice of the Customer forum held in prestigious surroundings at the British Museum brought together over 100 delegates from industries ranging from telecoms to utilities, financial services to transport. Attendees were able to share cross-industry successes, best practices and opportunities with the NICE Fizzback solution

How Bed Bath & Beyond Cares for its Customers and Drives Revenue Too

Steve DiGioia

It also included the specific school address and directions, school contact and housing information and a transportation map. This original article was written by Steve DiGioia.

How to Make Your Customer Experience Convenient

Beyond Philosophy

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Convenience has a significant influence on the outcome of your Customer Experience.

More shocking news about Airbnb!

Beyond Philosophy

For transportation, we have Uber and Lyft. Airbnb, the home sharing site that says you can “Belong Anywhere,” is suffering! They have now launched legal action against San Francisco over a new law that would require it to delist hosts who have not registered their living spaces.

Seven Key Strategic Questions Critical to CX That You Must Answer

Beyond Philosophy

For years, telecom, finance, and the transportation sectors have been regulated monopolies. I went to Bahrain for the first time recently. I was a keynote speaker there for a Customer Experience conference. I was fascinated by the country.

Preparing the contact center for the unknown during a crisis


Employees who utilize public transportation to get to work will be especially exposed to potential health risks. There’s no getting around it, COVID-19 has already seriously impacted businesses and people alike.

Teams Score Big With Fans And Franchises!

Beyond Philosophy

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game.

Ebi.Ai Launches Free Coronabot

CSM Magazine

EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency.

How To Manage Expectations

Beyond Philosophy

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Have you been on a flight recently and found that you arrived at your destination a little early?

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). As you’re aware, the Coronavirus and how it’s affecting our lives is an ever-changing situation.