Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

ForeSee

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. Client Voices Client Stories TransPennine Transportation U.K.

Importance of Network Security: Part One

Revation Systems

While secure sockets layer (SSL) and transport layer security (TLS) were commonplace on internet browsers, secure real-time protocol (SRTP) for voice media lagged many years behind.

What is Customer Success?

Cincom

Buyer Experience Sales Performance Customer Experience/CX Customer Relationship Management/CRM Performance Metrics Sales Management TransportationWhen we consider customer success as an element in the evaluation of our own enterprise, what exactly are we talking … Continue reading "What is Customer Success?". The post What is Customer Success? appeared first on Cincom Blog.

Maru/edr and Yodel win at UK Customer Experience Awards 2018

Maru/EDR

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. awards Customer experience Retail Transport & Logistics VoCNow in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world.

Sensors Do Not A Smart City Make—Part 3

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoTIn part 1 and part 2 of this blog series, we looked at the background of Smart City initiatives and discussed how combining the networks of sensors and other devices—and particularly the data they generate—can give us powerful and unexpected insights into how to make life better for citizens around the world.

Sensors Do Not A Smart City Make—Part 4

Verint

Public Safety Transportation fraud prevention Mobile Healthcare Government Public sector Government and Public Sector Internet of Things Citizen Services security fraud detection artificial intelligence Robotics robotic process automation citizen engagement smart cities local government IoT AI

APIs 23

Sensors Do Not A Smart City Make—Part 2

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things smart cities local governmentIn part one of this blog series we asked if now is the time for departments and agencies, who may have been pursuing their own intelligent service projects, to come back together to achieve the 1 + 1 = 3 effect of collective action?

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Some venue-related issues like transportation and accessibility can be remedied when planning your next event.

Temkin Experience Ratings Industry Snapshot: Rental Cars

Customer Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Want to be successful? Solve Your Customers’ Problems

ShepHyken

Is all they want transportation? It’s morning and you’ve just had breakfast. What are you going to have for dinner? 49% of people in the U.S. do not know what they are going to have for dinner. That stat comes from David Portalatin’s address at the Art of Beef Summit, sponsored by Cargill.

Are You A Complainer Or A Realist?

Beyond Philosophy

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. A difference exists between what people say they will do and what people do. People say they want salads in theme parks but order hamburgers.

The Real Reason Men Aren’t Eco-Friendly

Beyond Philosophy

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24.

2018 Temkin Experience Ratings: 20 Industry Snapshots

Customer Experience Matters

You can see links to all of those industry snapshots below: > Airlines > Auto Dealers > Banks > Computers & Tablets > Credit Card Issuers > Fast Food Chains > Health Plans > Hotels & Rooms > Insurance Carriers > Investment Firms > Parcel Delivery Services > Rental Cars & Transport > Retailers Read More.

Seven Key Strategic Questions Critical to CX That You Must Answer

Beyond Philosophy

For years, telecom, finance, and the transportation sectors have been regulated monopolies. I went to Bahrain for the first time recently. I was a keynote speaker there for a Customer Experience conference. I was fascinated by the country.

How to Make Your Customer Experience Convenient

Beyond Philosophy

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Convenience has a significant influence on the outcome of your Customer Experience.

What’s the Deal with Air Canada?

Fonolo

Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc.

Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon

ShepHyken

Instead of shipping hundreds or thousands of small orders to individual residences, retailers can use their own transportation to ship bulk orders to the brick and mortar store for placement into the parcel lockers.

NICE Fizzback VOC Forum 2011: A Tweeter’s Review

Customer Interactions

Last week’s Voice of the Customer forum held in prestigious surroundings at the British Museum brought together over 100 delegates from industries ranging from telecoms to utilities, financial services to transport. Attendees were able to share cross-industry successes, best practices and opportunities with the NICE Fizzback solution

A River Runs Through Service

Chip Bell

Rivers are still an important source of commerce transportation. Standing on the banks of a magnificent river, your imagination can run wild. A mighty river can take you many miles, connecting you with countless ports and people along the way. It is the source of electric power in many places. Just, consider of all the stories told about the Mississippi river running over 2000 miles from Minnesota to the Gulf of Mexico near New Orleans.

How To Manage Expectations

Beyond Philosophy

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Have you been on a flight recently and found that you arrived at your destination a little early?

More shocking news about Airbnb!

Beyond Philosophy

For transportation, we have Uber and Lyft. Airbnb, the home sharing site that says you can “Belong Anywhere,” is suffering! They have now launched legal action against San Francisco over a new law that would require it to delist hosts who have not registered their living spaces.

Teams Score Big With Fans And Franchises!

Beyond Philosophy

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game.

John Grasso of Windstream on Cloud Contact Center Software

Call Center Coach

The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000 miles: About Us Page.

3 Examples of Change for the Better in Airlines

Beyond Philosophy

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.

Top Industries For Social Customer Service

Clarabridge

Transportation & Logistics. Similar to travel and hospitality brands, transportation companies deal with unhappy travellers on the go. When engaging with transportation brands, customers rely heavily on the availability of instant information.

Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust

Beyond Philosophy

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. Isn’t it a company’s first priority not to harm their Customers?

Introducing SMS Invitations

GetFeedback

Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS.

Segmentation of Precast Walls in Revit

Branch Mesenger

On the Segmentation Tab we define rules for splitting based on fabrication, transportation or other functional requirements. In this post of the Structural Precast series I would like to touch upon the topic of segmentation of precast walls.

Contact Center and Back Office Talent Acquisition and the Knicks

Call Center Weekly

Listen to their transportation challenges. Your former Recruiting team just took you through a PowerPoint presentation in which they proudly announced that Recruiting should hence forth be referred to as “Talent Acquisition.” Great!

5 Contact Center Security Precautions You Should Implement Immediately

Monet Software

When a city’s systems are compromised, it can disrupt police departments, transportation systems, courts, libraries, tax collection and emergency services. We often say that contact centers are on the front line of customer service. They are also on the front line of protecting each customer’s personal and financial information. That security challenge is becoming more critical as hackers and scammers become more sophisticated.

Happy Hour: How to Have a Stress-Free Vacation

Talkdesk

Speaking of a budget, you’ll want to make one that plans for food, transportation, excursions, souvenirs and small emergencies. In honor of Stress Awareness Month, we’re focused on sharing content about how to prevent, reduce and limit stress. Unsurprisingly, one of the best stress busters is taking a vacation. But, the key to a stress-free getaway is having it go as planned.

Customer or Hostage? The unfortunate story of the UK passenger rail industry

ijgolding

If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

The Phone Co-op Wins Best Consumer Facing Award

CSM Magazine

HCT uses the profits from its commercial work to provide community transport services, training, and community projects. The Phone Co-op is a strong supporter of public transport with over 91% of its business miles undertaken by public transport. “We We are happy to be using surplus capital to support another social enterprise that is providing public transport, something we actively try to use, and with an organisation that shares our values.

How to Make Your Customer Experience Convenient

Beyond Philosophy

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Convenience has a significant influence on the outcome of your Customer Experience.

Awesome Quotes from Call Center Week

Call Center Coach

“Be in the emotional transportation business.” I just love quotes. Just like I love to ask guests on the Fast Leader Show to share their favorite quotes, it’s one of the my favorite things to do at events. I enjoy live Tweeting the speakers.

Guest Blog: Live Chat Simplifies the Customer Journey

ShepHyken

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey.

Travel 167

Favorite Customer Service Providers of the Year Announced

CSM Magazine

This year’s People’s Choice winners, who will each receive the coveted crystal People’s Choice Stevie Award, are: Airlines, Distribution, Transportation: DHL Express Bangladesh.

5 Top Customer Service Articles For the Week of May 1, 2017

ShepHyken

So when a several big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes.