Guru Customer Q&A: Via Transportation

Guru

Via is a transportation network and real-time ride sharing company. Unlike other ride sharing options, Via Transportation places a major focus on their drivers, offering hourly wages instead of the per-trip model.

What Is a Flatbed Transportation Service?

CSM Magazine

If you are a manager responsible for the shipment of your customers’ orders, you may have come across the term flatbed transportation. A flatbed service means using an open trailer to transport cargo. Benefits of flatbed transportation service.

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Our 1st Classic Transportation Video Has Arrived

VirtualPBX

This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19.

Top Features of Call Center Software that Are Beneficial For the Efficient Working of Transportation Businesses

Hodusoft

Like various other industries, the transportation industry must also adopt a customer-centric approach to gain a competitive advantage in today’s information-based global business environment. Important Features of Call Center Solution for Transportation Companies.

Contact Center Software for Transportation Industry

Hodusoft

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transportation Company Ltd. GUO Transport Company Ltd. The post Contact Center Software for Transportation Industry appeared first on.

Via Transportation Selects Talkdesk to Support fast-growing customer service operations

Talkdesk

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk. Whether in my hometown or off on vacation, ridesharing services provide such a convenience for travel, especially in a busy city like San Francisco where Talkdesk is headquartered.

What is Involved in Social Customer Care for a 1 in 500 Year BC Flood

Russel Lolacher

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation.

What Are Managed Network Solutions and Why Do You Need Them?

Momentum Telecom

Global Internet Access and Transport. Managed Network colocation data center global access and transport managed network managed network solutions network SD-WAN wave and fiberThe need for secure and cost-effective networks is growing. Digital transformation is becoming a requirement.

How can you measure customer satisfaction?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience.

What is Involved in Social Customer Care for a 1 in 2000 Year BC Flood

Russel Lolacher

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

Top 5 Best Practices to Reduce Truck Roll in 2021

ViiBE Blog

Transport Customer Experience TechnologyWhat is a Truck Roll? A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. The problem posed by truck rolls.

What is a multi-tenant cloud?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology.

What is the purpose of customer experience management?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is the purpose of customer experience management? Customer experience.

What are the different kinds of top cybersecurity companies?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology.

What is CRM integration and why is it useful?

ViiBE Blog

Automotive , Construction , Energy , Insurance , SMB , Transport. Call Center Customer experience Remote operations Technology Automotive Construction Energy Insurance SMB TransportViiBE Blog. What is CRM integration and why is it useful?

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What is a contact center?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Call Center Customer experience Remote operations Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a contact center? Call Center , Customer experience , Remote operations.

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

ForeSee

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. Client Voices Client Stories TransPennine Transportation U.K. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization. The post VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) appeared first on ForeSee.

Work Smarter by RePurposing your Digital Content

Russel Lolacher

Social Customer Care 10x communications content strategy digital communications digital government Lions Gate Bridge repurposing social content transportation video

Importance of Network Security: Part One

Revation Systems

While secure sockets layer (SSL) and transport layer security (TLS) were commonplace on internet browsers, secure real-time protocol (SRTP) for voice media lagged many years behind. Blog encryption internet protocol Network security secure sockets layer transport layer security UC UC applications unified communications user datagram protocol virtual private networks VoIP

What is Customer Success?

Cincom

Buyer Experience Sales Performance Customer Experience/CX Customer Relationship Management/CRM Performance Metrics Sales Management TransportationWhen we consider customer success as an element in the evaluation of our own enterprise, what exactly are we talking … Continue reading "What is Customer Success?". The post What is Customer Success? appeared first on Cincom Blog.

Maru/edr and Yodel win at UK Customer Experience Awards 2018

Maru Group

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. awards Customer experience Retail Transport & Logistics VoCNow in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world.

Customer Engagement Solutions Continue to Gain Momentum

Verint

It also was named a Customer Sales and Service World Award Winner for Best New Product, and secured several million dollar customer wins in the insurance, transportation and financial services sectors. Customer Satisfaction Customer Service Customer Experience Transportation Insurance customer engagement optimization Knowledge Management customer engagement customer focus financial servicesIt’s been a busy summer.

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Sensors Do Not A Smart City Make—Part 3

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoTIn part 1 and part 2 of this blog series, we looked at the background of Smart City initiatives and discussed how combining the networks of sensors and other devices—and particularly the data they generate—can give us powerful and unexpected insights into how to make life better for citizens around the world.

What’s Your Customer’s Panic Question?

Myra Golden Media

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility. Why not preempt questions and fear by stating up front that the hardest part, that the transport from the hospital to the rehab center is taken care of? After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away.

Sensors Do Not A Smart City Make—Part 4

Verint

Public Safety Transportation fraud prevention Mobile Healthcare Government Public sector Government and Public Sector Internet of Things Citizen Services security fraud detection artificial intelligence Robotics robotic process automation citizen engagement smart cities local government IoT AI

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Sensors Do Not A Smart City Make—Part 2

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things smart cities local governmentIn part one of this blog series we asked if now is the time for departments and agencies, who may have been pursuing their own intelligent service projects, to come back together to achieve the 1 + 1 = 3 effect of collective action?

Democratized Technology Makes Everyone An Innovator

Edify

Unfortunately, we still don't have robotic housekeepers to pick up after us, nor transportation chutes to send the kids off the school, or flying cars to get around, but technology is advancing at an unprecedented rate. Remember when you thought 2021 was for The Jetsons ?

The Phone System App

Contact Center Pipeline

Twenty years ago, I was standing on a loading dock directing the two trucks transporting our new ACD phone system into the building. Ours was an 800-seat center—so, 400 seats per truck, for those of you who are mathematically inclined. Yesterday, I went out to the app store and downloaded an ACD—the entire 800-seat phone […]. Technology ACD call center cloud cloud-bsaed systems contact center hosted systems premise-based systems

RTO: 5 Reasons to Ruthlessly Prioritize during the Hybrid Work Transition

CCNG

And the complexity of figuring out which personal and business supplies need to be transported back and forth on any given day. Productivity will (and should) temporarily decline as offices reopen.

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How It Feels to Have to Carry Out a Mask Policy

Myra Golden Media

Q “I work in public transportation, and we still have strict mask requirements. I’ve had customers snatch the complimentary mask out of my hand and throw it on the floor. A woman flipped me off and said something profane.

The environmental impact of remote work

5CA

In the UK and the US , and in many other parts of the world, transportation is the largest contributor to greenhouse gas emissions. A lot has been written about the benefits of remote work, both for companies and individuals.

Temkin Experience Ratings Industry Snapshot: Rental Cars

Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

How to Transform the Customer Experience

ShepHyken

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. Want to engage and connect with your customers more effectively? Then listen to what Matt Gillin, the co-founder and CEO of Relay Network , has to say.

3 Things to Start Doing Now to Make Vaccines More Accessible to LEP Patients

Certified Languages International

Patients with no transportation (to vaccination site) — Vic Reehal M.D. Transportation. In a 2005 analysis , transportation challenges prevented around 3.6 The virus also caused public transportation services in many large cities to reduce routes and hours of operation.

Let’s Talk About Softphone SMS

VirtualPBX

Our customer, 1st Classic Transportation , took advantage of several VirtualPBX phone system features, including Business SMS, to persist through the COVID pandemic that hit individuals and businesses hard throughout 2020. Today’s communications rely on many factors to be successful.

Moving Times

C Space

Cities are rarely built from scratch, they juggle historical quarters, multiple transportations systems and tricky topographies. Only this way can we avoid inevitable tensions: we require personal transportation, but cities don’t need more cars. Moving Times.

Responsibility of the Buyer and Seller in the Case of Cargo Damage

CSM Magazine

It will specify which ports will be used, and every mode of ground transportation. The forwarder’s job is to arrange for transportation of products from one place to another. They will have contracts with various transportation companies that travel by land, air, and sea.

5 Ways Visual Engagement Technology Counters the Rising of Cost of Fuel in Field Service

TechSee

This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This is a win-win-win, as the customer enjoys greater convenience and the equipment supplier saves on manpower and transportation costs.