Contact Center Software for Transportation Industry


Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd. GUO Transport Company Ltd. The post Contact Center Software for Transportation Industry appeared first on.

Via Transportation Selects Talkdesk to Support fast-growing customer service operations


Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Next time you visit Dubai, take a public transport


One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 


TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. Client Voices Client Stories TransPennine Transportation U.K.

Importance of Network Security: Part One

Revation Systems

While secure sockets layer (SSL) and transport layer security (TLS) were commonplace on internet browsers, secure real-time protocol (SRTP) for voice media lagged many years behind.

What’s Your Customer’s Panic Question?

Myra Golden Media

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility.

Maru/edr and Yodel win at UK Customer Experience Awards 2018


Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. awards Customer experience Retail Transport & Logistics VoCNow in its ninth year, the UK Customer Experience Awards, held on October 11th 2018 at Wembley Stadium, has become the biggest customer experience event of its kind in the world.

Customer Engagement Solutions Continue to Gain Momentum


It also was named a Customer Sales and Service World Award Winner for Best New Product, and secured several million dollar customer wins in the insurance, transportation and financial services sectors. Customer Satisfaction Customer Service Customer Experience Transportation Insurance customer engagement optimization Knowledge Management customer engagement customer focus financial servicesIt’s been a busy summer.

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Sensors Do Not A Smart City Make—Part 3


Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoTIn part 1 and part 2 of this blog series, we looked at the background of Smart City initiatives and discussed how combining the networks of sensors and other devices—and particularly the data they generate—can give us powerful and unexpected insights into how to make life better for citizens around the world.

Sensors Do Not A Smart City Make—Part 4


Public Safety Transportation fraud prevention Mobile Healthcare Government Public sector Government and Public Sector Internet of Things Citizen Services security fraud detection artificial intelligence Robotics robotic process automation citizen engagement smart cities local government IoT AI

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Sensors Do Not A Smart City Make—Part 2


Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things smart cities local governmentIn part one of this blog series we asked if now is the time for departments and agencies, who may have been pursuing their own intelligent service projects, to come back together to achieve the 1 + 1 = 3 effect of collective action?

Temkin Experience Ratings Industry Snapshot: Rental Cars

Customer Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Event Survey Questions: 7 Questions You Must Ask Your Attendees


Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Some venue-related issues like transportation and accessibility can be remedied when planning your next event.

Why Are We Scared of New Technology?

Beyond Philosophy

In other words, we got used to the idea of riding trains and other transport at high rates of speed, and we don’t worry anymore. Why Are We Scared of New Technology? We have some exciting new technology for CX.

Are You A Complainer Or A Realist?

Beyond Philosophy

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. A difference exists between what people say they will do and what people do. People say they want salads in theme parks but order hamburgers.

CRM Platform Drives Change for National Charity

CSM Magazine

The project, which has full support from the Department of Transport, will help us vastly improve our interactions with customers, streamline our internal procedures and help take the organisation into a digital world.

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The Real Reason Men Aren’t Eco-Friendly

Beyond Philosophy

And then the Texas Department of Transportation hired an ad agency that looked at the worst offenders – men between the ages of 16-24.

Want to be successful? Solve Your Customers’ Problems


Is all they want transportation? It’s morning and you’ve just had breakfast. What are you going to have for dinner? 49% of people in the U.S. do not know what they are going to have for dinner. That stat comes from David Portalatin’s address at the Art of Beef Summit, sponsored by Cargill.

2018 Temkin Experience Ratings: 20 Industry Snapshots

Customer Experience Matters

You can see links to all of those industry snapshots below: > Airlines > Auto Dealers > Banks > Computers & Tablets > Credit Card Issuers > Fast Food Chains > Health Plans > Hotels & Rooms > Insurance Carriers > Investment Firms > Parcel Delivery Services > Rental Cars & Transport > Retailers Read More.

Seven Key Strategic Questions Critical to CX That You Must Answer

Beyond Philosophy

For years, telecom, finance, and the transportation sectors have been regulated monopolies. I went to Bahrain for the first time recently. I was a keynote speaker there for a Customer Experience conference. I was fascinated by the country.

How to Make Your Customer Experience Convenient

Beyond Philosophy

Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. Convenience has a significant influence on the outcome of your Customer Experience.

NICE Fizzback VOC Forum 2011: A Tweeter’s Review

Customer Interactions

Last week’s Voice of the Customer forum held in prestigious surroundings at the British Museum brought together over 100 delegates from industries ranging from telecoms to utilities, financial services to transport. Attendees were able to share cross-industry successes, best practices and opportunities with the NICE Fizzback solution

Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon


Instead of shipping hundreds or thousands of small orders to individual residences, retailers can use their own transportation to ship bulk orders to the brick and mortar store for placement into the parcel lockers.

How To Manage Expectations

Beyond Philosophy

Forbes and her colleagues studied Department of Transportation records for 160 million commercial airline flights between 1990 and 2016. Have you been on a flight recently and found that you arrived at your destination a little early?

More shocking news about Airbnb!

Beyond Philosophy

For transportation, we have Uber and Lyft. Airbnb, the home sharing site that says you can “Belong Anywhere,” is suffering! They have now launched legal action against San Francisco over a new law that would require it to delist hosts who have not registered their living spaces.

A River Runs Through Service

Chip Bell

Rivers are still an important source of commerce transportation. Standing on the banks of a magnificent river, your imagination can run wild. A mighty river can take you many miles, connecting you with countless ports and people along the way. It is the source of electric power in many places. Just, consider of all the stories told about the Mississippi river running over 2000 miles from Minnesota to the Gulf of Mexico near New Orleans.

Teams Score Big With Fans And Franchises!

Beyond Philosophy

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game.

John Grasso of Windstream on Cloud Contact Center Software

Call Center Coach

The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000 miles: About Us Page.

3 Examples of Change for the Better in Airlines

Beyond Philosophy

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.

Top Industries For Social Customer Service


Transportation & Logistics. Similar to travel and hospitality brands, transportation companies deal with unhappy travellers on the go. When engaging with transportation brands, customers rely heavily on the availability of instant information.

Fiat Chrysler: The Latest Car Brand to Wreck Consumer Trust

Beyond Philosophy

Transportation Secretary, Anthony Foxx, explained that it is the manufacturer’s obligation (by federal law) to report warnings about safety issues. Isn’t it a company’s first priority not to harm their Customers?

SMS Survey Best Use Cases


Transportation feedback. Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. In fact, 90% of SMS messages are read in the first 3 minutes and 82% of people say they open every text message they receive.

5 Contact Center Security Precautions You Should Implement Immediately

Monet Software

When a city’s systems are compromised, it can disrupt police departments, transportation systems, courts, libraries, tax collection and emergency services. We often say that contact centers are on the front line of customer service. They are also on the front line of protecting each customer’s personal and financial information. That security challenge is becoming more critical as hackers and scammers become more sophisticated.

Segmentation of Precast Walls in Revit

Branch Mesenger

On the Segmentation Tab we define rules for splitting based on fabrication, transportation or other functional requirements. In this post of the Structural Precast series I would like to touch upon the topic of segmentation of precast walls.

What’s the Deal with Air Canada?


Air Canada even won the Air Transport World ’s Eco-Airline of the Year in 2018 and, the year before that, was listed as one of Canada’s top 100 employers by Mediacorp Canada Inc.

Introducing SMS Invitations


Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS.

Why Private Jet Charter Offers the Ultimate Customer Service

CSM Magazine

By now, you’ve probably noticed that the level of service and luxury available on private jets far exceeds what’s offered by first class train journeys and similar modes of transportation.

Contact Center and Back Office Talent Acquisition and the Knicks

Call Center Weekly

Listen to their transportation challenges. Your former Recruiting team just took you through a PowerPoint presentation in which they proudly announced that Recruiting should hence forth be referred to as “Talent Acquisition.” Great!

Customer or Hostage? The unfortunate story of the UK passenger rail industry


If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.