Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. The choice was easy.”. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite. About Alvaria.

Transportation 78

Transportation Management Customer Experience Employee engagement 78

The Petrova Experience

OCTOBER 6, 2022

Because, historically, customer experience design has been looked at as the last step, nice-to-have for transportation design-build projects. The transportation design focus is on the design of the physical space. Many professionals across sectors bring their unique perspectives and skills to transportation projects.

Transportation 52

Transportation Customer Experience Customer centricity Journey mapping 52

Guru

MAY 27, 2020

Via is a transportation network and real-time ride sharing company. Unlike other ride sharing options, Via Transportation places a major focus on their drivers, offering hourly wages instead of the per-trip model.

Transportation 62

Transportation Contact Center Customer Support Management 62

Cisco - Contact Center

APRIL 27, 2023

As climate change and the potential to facilitate a transition to a low-carbon economy are becoming a centerstage conundrum across the globe, there is an important focus on decarbonizing the… Read more on Cisco Blogs

Transportation 98

Transportation 98

Hodusoft

MAY 2, 2021

Like various other industries, the transportation industry must also adopt a customer-centric approach to gain a competitive advantage in today’s information-based global business environment. One of the key benchmarks to measure the efficiency of transportation companies is their ability to provide better customer service.

call center software 72

call center software Call Center Interactive Voice Response Transportation 72

Cisco - Contact Center

APRIL 12, 2023

We are delighted to have Steve Bowles, Director Cyber and Physical Security at 360 Network Solutions as guest blogger on our channel. Gwinnett County has been one of the fastest growing counties… Read more on Cisco Blogs

Transportation 98

Transportation Engineering 98

Cisco - Contact Center

JULY 26, 2023

Network connectivity for roadway devices is increasingly important as traffic engineers are tasked with connecting new devices and systems, along with existing infrastructure, as part of an… Read more on Cisco Blogs

Transportation 52

Transportation Engineering 52

Hodusoft

MAY 5, 2019

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transport Company Ltd.

Contact center software 40

Contact center software Contact Center Transportation voip 40

Cisco - Contact Center

JUNE 27, 2023

Today’s transportation blog is guest authored by Alex Clark , Cisco IIoT Transportation Industry Specialist The International Air Transport Association ( IATA ) recently reported that global air traffic … Read more on Cisco Blogs

Transportation 98

Transportation 98

Cisco - Contact Center

JUNE 1, 2023

This blog was co-authored by Patricia Martinez. Let’s go and celebrate all your wins and achievements! We welcome you to join us at Cisco Live 2023 to collaborate and share insight on ways we can s… Read more on Cisco Blogs

Transportation 52

Transportation 52

Cisco - Contact Center

OCTOBER 4, 2023

At Cisco, we are building the bridge between our customer’s desired business outcomes and our technology that enables them. To help us do this effectively, we have developed an interactive, ind… Read more on Cisco Blogs

Transportation 40

Transportation Technology 40

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Customer Service 46

Customer Service Transportation contact center solutions Contact Center 46

Cisco - Contact Center

AUGUST 24, 2023

Transportation Security Administration (TSA) has been releasing new mandates for… Read more on Cisco Blogs After the executive order to bolster the nations cybersecurity following the Colonial Pipeline attack, the U.S.

Transportation 98

Transportation Engineering 98

Cisco - Contact Center

JUNE 27, 2023

Cities require safe, reliable, and secure transportation systems, while also aiming to eliminate emissions and ensure fairness and accessibility for everyone. Some forward-thinking cities and… Read more on Cisco Blogs

Transportation 98

Transportation Wireless 98

Cisco - Contact Center

JUNE 8, 2023

Transportation systems depend on a strong, secure network – drivers, passengers, employees, and even autonomous operations … Read more on Cisco Blogs Trains, planes, automobiles… they all move fast — their network should, too.

Transportation 98

Transportation 98

Myra Golden Media

MAY 7, 2019

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility. Why not preempt questions and fear by stating up front that the hardest part, that the transport from the hospital to the rehab center is taken care of?

Transportation 276

Transportation Customer Experience Customer Service Management 276

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 44

Transportation Interactive Voice Response Customer Care Customer retention 44

ConvergeOne

NOVEMBER 14, 2023

It could take hours to resolve with various tests, phone calls, long hold times with the internet service provider (ISP), and being passed back and forth between Tier I and the transport teams who each pointed fingers at each other or, worse, back at our customer premises hardware connecting their devices.

Metrics 79

Metrics Transportation Personalization Enterprise 79

CSM Magazine

JULY 17, 2023

Research the best transportation company for your needs As a business owner, finding the most suitable transportation company to meet your company’s needs can be a daunting task. It’s also important to remember that there may be additional costs associated with the transport such as taxes and tolls.

Transportation 52

Transportation Management 52

CSM Magazine

MARCH 31, 2023

Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Transport Services Logistics relies heavily on transportation when shipping products from one location to another.

Transportation 52

Transportation Wait times Customer Experience Management 52

ShepHyken

APRIL 28, 2021

Maybe call for an Uber or help find some other form of transportation to get her customer home safely. If she really wanted to turn this Moment of Misery into a Moment of Magic , she could have offered to help him find a way home. After all, the car wasn’t even a month old. Unfortunately, that was not what happened.

Scripts 435

Scripts Customer Service Customer Support Transportation 435

CSM Magazine

MAY 5, 2023

They are an essential aspect of transportation that has enabled us to send and receive packages across the globe. With warehousing and distribution services, businesses no longer have to worry about managing their inventory and transport logistics. Courier services have been a part of our day-to-day lives for many years now.

Transportation 52

Transportation Management Marketing 52

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. The better answer is to say, “There are three options to get you to the hotel. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

Customer Service 427

Customer Service Transportation Management 427

ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Customer Service 327

Customer Service Transportation Personalization Customer Experience 327

CSM Magazine

OCTOBER 19, 2023

On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. When passengers find themselves unable to connect with their initial transport providers, Jayride’s team swings into action.

Customer Experience 52

Customer Experience Customer Service Transportation industry standards 52

ShepHyken

MARCH 28, 2023

Some people love a fancy, expensive sports car, while others just want reliable transportation. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience.

Customer Service 163

Customer Service Transportation Customer Experience Engineering 163

CCNG

MAY 18, 2022

And the complexity of figuring out which personal and business supplies need to be transported back and forth on any given day. Complexity – There will be the complexity of creating new schedules – the employee’s, their family’s (including childcare), and coordinating with the schedules of teammates.

CCNG 195

CCNG Transportation Personalization 195

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Customer centricity Government 98

CSM Magazine

MAY 31, 2023

Whether shipping packages to customers or transporting products from one warehouse to another, logistics impacts your bottom line and the environment. Optimize routes and transportation modes. You can reduce the fuel used by your fleet by optimizing routes and choosing a suitable mode of transportation.

Customer Service 52

Customer Service Transportation Accountability Management 52

Helpware

JANUARY 12, 2023

Massive adoption is occurring in several sectors, including food delivery, transportation, retail and grocery delivery, on-demand video apps, and home services. In 2016, the total spending on on-demand services was $57.5 billion , and it's on track to hit $335 billion by 2025. And we haven't seen the end of this trend yet.

Transportation 68

Transportation 68

Myra Golden Media

MAY 14, 2021

Q “I work in public transportation, and we still have strict mask requirements. I’ve had customers snatch the complimentary mask out of my hand and throw it on the floor. A woman flipped me off and said something profane. Many customers don’t acknowledge me when I politely tell them to wear a mask.

Transportation 199

Transportation Customer Service Customer Experience 199

ProProfs Blog

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Transportation Challenges. Will this sentiment change when the COVID-19 situation gets better and public transport opens up?

Surveys 153

Surveys Transportation Management Technology 153

ShepHyken

JANUARY 24, 2023

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Some industries require a faster response time than others. These industries require larger, highly scalable teams to meet the customer’s needs.

Customer Service 163

Customer Service Customer Experience Analytics Chatbots 163

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

Virtual Agent 85

Virtual Agent Self service Customer Experience Contact Center 85

Spearline

AUGUST 24, 2022

While WebRTC’s availability across all major browsers and on native clients for all major platforms is undoubtedly a good thing, the result is a massive disparity in media quality that hinges on issues of frame size, frame-rate, codecs, bitrate, latency, and transport protocols. Transport protocol.

Transportation 97

Transportation Contact Center Benchmark Engineering 97

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. What do the song “Fine Line” by Hootie and the Blowfish and the scent of air conditioning have in common? They are two things my family associates with taking holidays in the US.

Customer Experience 369

Customer Experience Call Center Consulting Consulting 369

Cisco - Contact Center

FEBRUARY 1, 2021

A Transporter By Any Other Name. Many people think that the concept of the transporter was created by the writers on Star Trek, however an episode of the British puppet series Fireball XL5 depicted teleportation in March of 1963.

Contact Center 124

Contact Center Customer Experience contact center solutions Transportation 124