our-company investors 
CCNG
APRIL 3, 2024
For too long, organizations have paid lip service to platitudes like "we're all in this together" and "our employees are our greatest asset." This doesn't make companies evil, but you have to acknowledge their true nature and priorities. True transparency extends beyond just admitting hard truths.
Beyond Philosophy
SEPTEMBER 17, 2020
In one of Townsend’s early papers, she analyzed the hyper-rational financial disclosures, i.e., annual reports to investors, to find evidence of esthetics’ effect on behavior. Based on Townsend’s research, the Annual Report’s look and feel influences investor behavior, too, even among those more experienced investors.
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ShepHyken
APRIL 29, 2022
While AI is being used for customer services applications to benefit companies by reducing costs, there is much more opportunity for it to truly benefit customers too. I was recently poking around a clothing company website, checking out a few items but never buying anything. The subject line was “Your Bill Is Ready for Payment.”
ShepHyken
OCTOBER 2, 2023
It can be beneficial as it allows companies to provide 24/7 support and access to properly trained professionals, even if they are not direct employees of the company. Now, investors are looking at retention and customer lifetime value, which all start with customer experience.” It was all about numbers and revenue.
Beyond Philosophy
SEPTEMBER 12, 2020
We are aware that looks drive purchases like cars and clothes, but they also influence which companies stock we buy. The research team learned that how many colors and images the firm used in the annual report affected investor behavior—and this behavior was the same even among experienced investors. We like what we like.
CCNG
AUGUST 16, 2023
Organizations want to know the customer’s overall satisfaction with their products and services while desperately trying to achieve some nebulous overall score so they can tie it to leadership performance or tout it to investors. Unless I’m particularly unhappy, I may simply delete it and thereby impact response rates.
ChurnZero
FEBRUARY 4, 2022
Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? What metrics do investors care about?
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