Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategic value

Boosting the Strategic Value of Customer Interactions

Brad Cleveland

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

Boosting the Strategic Value of Customer Interaction

Brad Cleveland

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

The Contact Center’s Opportunity to Deliver Strategic Value

Brad Cleveland

Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and … Call Center Contact Center Leadership Brad Cleveland customer experience customer relationships

Maximize Contact Center Impact and Value

Brad Cleveland

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded.

How to Get the Greatest Agent Training ROI

Call Center Coach

The contact center is at the crossroads between company transformation, artificial intelligence, mobile devices, aging populations, younger and more savvy consumers, and a higher strategic-level importance for organizations.

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization.

Great Service Is a Leadership Responsibility

Brad Cleveland

Great service is a leadership responsibility that can provide tremendous strategic value. Recently, I gave a presentation at the Tugboat Institute Summit. The talk focused on how great service must emanate from the top.

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it will help you … Call Center Contact Center Customer Service Leadership Brad Cleveland leadership

The Measures Every Contact Center Should Have

Brad Cleveland

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.

Contact Center Future Shock: Channels May Become Part of Our Past

Call Center Coach

What is happening is our contacts are more complex, they’re higher value, but the pie is changing. What I am sure of is that we’re going to have more of those contacts that are high value and that really require that the gray matter on the part of our agents. Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. We’ve got to create value. We’ve got up the value.

Assessing Your Outsourcing Services Maturity

HGS

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Assessing Your Outsourcing Services Maturity.

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

inContact

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

5 Ways to Make Marketing More Strategic

ClearAction

5 Ways to Make Marketing More Strategic. In the constant treadmill of daily life, marketers may be missing high-value opportunities. “Strategic” simply means something is directly aimed at achieving what a whole organization, system, or venture depends upon.

RapportBoost to Showcase New Chat Sales Boosting Platform at ICMI

RapportBoost

– Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.

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Role of Customer Support Outsourcing in Revenue Generation

OctopusTech

But with the passing time, as the expectations of customers are continuously evolving along with the complexity in providing them the desired services, various businesses can be seen struggling to maintain the strategic value and profitability of their organisations.

Solving Complex Challenges through B2B Customer Experience

ClearAction

“Our customer experience team really wants to make systemic and strategic changes that span the company, so we only tackle situations that our normal business-as-usual processes are not normally suited to tackle. Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker.

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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

The end-to-end customer experience is affected by the entire value chain across the company. Success is greater with a strategy that engages the entire value chain across the company. Value Creation, Communication & Management.

Customer Experience + Marketing: Pro’s & Con’s

ClearAction

The end-to-end customer experience is affected by the entire value chain across the company. Success is greater with a strategy that engages the entire value chain across the company. Value Creation, Communication & Management. 5 Ways to Make Marketing More Strategic.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations.