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Boosting Your Contact Center’s Strategic Value

Brad Cleveland Blog

There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.

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Leveraging customer interactions to provide strategic value?

Brad Cleveland Blog

Any part of the organization that interacts directly with customers has the potential to create value on three distinct levels: efficiency, customer satisfaction and strategic value. Level three leverages customer intelligence to deliver strategic value to the organization. appeared first on Brad Cleveland.

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The Strategic Value of Customer Service

Brad Cleveland Blog

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

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Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value

Brad Cleveland Blog

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. I love discovering … The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value first appeared on Brad Cleveland.

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The Strategic Value of Customer Service

Brad Cleveland Blog

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

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Beyond The Contact Center Pt 1: The Strategic Value of Metrics

24-7 InTouch

This explosion of available insights has the potential to bring huge value to brands everywhere. Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world.

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Boosting the Strategic Value of Customer Interactions

Brad Cleveland Blog

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.