The Strategic Value of Customer Service

Brad Cleveland

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

The Strategic Value of Customer Service

Brad Cleveland

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

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Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategic value

Beyond The Contact Center Pt 1: The Strategic Value of Metrics

24-7 InTouch

This explosion of available insights has the potential to bring huge value to brands everywhere Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world.

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategic value

Boosting the Strategic Value of Customer Interactions

Brad Cleveland

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it … Call Center Contact Center Customer Service Leadership Brad Cleveland leadership strategy

Boosting the Strategic Value of Customer Interactions

Brad Cleveland

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it … Call Center Contact Center Customer Service Leadership Brad Cleveland leadership strategy

Boosting the Strategic Value of Customer Interaction

Brad Cleveland

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required.

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

Boosting the Strategic Value of Your Customer Service Operation

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland leadership strategy

The Contact Center’s Opportunity to Deliver Strategic Value

Brad Cleveland

Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and … Call Center Contact Center Leadership Brad Cleveland customer experience customer relationships

The Contact Center’s Opportunity to Deliver Strategic Value

Brad Cleveland

Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and … Call Center Contact Center Leadership Brad Cleveland customer experience customer relationships

The Best-Managed Contact Centers: #1 – They Produce High Levels of Value

Brad Cleveland

” While there are a … Call Center Contact Center Customer Service Leadership Brad Cleveland Call Center Management On Fast Forward strategic value strategyIn some organizations, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, a feeling of community, good planning, coordination and the willingness to make the “extra effort.”

The Best-Managed Contact Centers: #1 – They Produce High Levels of Value

Brad Cleveland

” While there are a … Call Center Contact Center Customer Service Leadership Brad Cleveland Call Center Management On Fast Forward strategic value strategyIn some organizations, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, a feeling of community, good planning, coordination and the willingness to make the “extra effort.”

Part 2: The Strategic Role of B2B Customer Support

Team Support

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport.

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Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture

CSM Magazine

“As a next-gen capture platform, Conversa is ideally placed to provide resilient compliance recording capabilities as well as enabling joint Red Box and RingCentral customers to capitalize on the data captured by leveraging cutting-edge AI tools to drive strategic business outcomes.”

Part 2: Helping Companies Build Stronger Customer Relationships

Team Support

Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. We are helping businesses understand how Support and Success complement one another so they can increase their enterprise value. ?.

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Part 3: The Strategic Role of B2B Customer Support

Team Support

To learn more about becoming a world-class B2B customer support organization, download the complete researched-based whitepaper, The Strategic Role of Business-to-Business Customer Support.

B2B 56

Part 1: The Strategic Role of B2B Customer Support

Team Support

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. The Value of Customer Support.

B2B 56

How to Get the Greatest Agent Training ROI

Call Center Coach

The contact center is at the crossroads between company transformation, artificial intelligence, mobile devices, aging populations, younger and more savvy consumers, and a higher strategic-level importance for organizations. And it has very high strategic value to the customer experience and to your organizational performance. Contact center agent training can be a very big expenditure for a lot of organizations.

Maximize Contact Center Impact and Value

Brad Cleveland

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded. The video is from the course Managing a Customer Contact Center. I hope you find … Call Center Contact Center Customer Service Leadership

Maximize Contact Center Impact and Value

Brad Cleveland

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded. The video is from the course Managing a Customer Contact Center. I hope you find … Call Center Contact Center Customer Service Leadership

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it will help you … Call Center Contact Center Customer Service Leadership

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it will help you … Call Center Contact Center Customer Service Leadership

Contact Center Future Shock: Channels May Become Part of Our Past

Call Center Coach

What is happening is our contacts are more complex, they’re higher value, but the pie is changing. What I am sure of is that we’re going to have more of those contacts that are high value and that really require that the gray matter on the part of our agents. Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. We’ve got to create value. We’ve got up the value.

Evolving employee engagement with Workforce Management (WFM)

teleopti

Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. Communicate corporate goals or business changes and demonstrate the strategic value each individual can bring to the overall success of the company. From experience Teleopti believes successful companies start with inspired people and here CEO, Olle D?ring

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it will help you … Call Center Contact Center Customer Service Leadership Brad Cleveland leadership

The Measures Every Contact Center Should Have

Brad Cleveland

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.

The Measures Every Contact Center Should Have

Brad Cleveland

Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.

A Way of Doing Business

Brad Cleveland

One of the most important leadership priorities is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization. It’s what will secure adequate funding, and will facilitate the means to attract the talents required. And it will help you … Call Center Contact Center Customer Service Leadership Brad Cleveland leadership

Great Service Is a Leadership Responsibility

Brad Cleveland

Great service is a leadership responsibility that can provide tremendous strategic value. Recently, I gave a presentation at the Tugboat Institute Summit. The talk focused on how great service must emanate from the top. No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator.

5 Ways to Make Marketing More Strategic

ClearAction

5 Ways to Make Marketing More Strategic. In the constant treadmill of daily life, marketers may be missing high-value opportunities. “Strategic” simply means something is directly aimed at achieving what a whole organization, system, or venture depends upon. Here are 5 ways Marketing can increase strategic impact. Context is the mantra for making something strategic. Yes, busting silos is an awesome path toward making Marketing strategic.

4 Essential Questions to Answer for a Successful Cloud Move

Monet Software

For the past 10+ years, Verint has helped leading brands and SMBs successfully move to the cloud to achieve flexibility, efficiency, and strategic value. So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of all enterprises project to use cloud platforms to innovate and improve agility by 2021.

Great Service Is a Leadership Responsibility

Brad Cleveland

Great service is a leadership responsibility that can provide tremendous strategic value. Recently, I gave a presentation at the Tugboat Institute Summit. The talk focused on how great service must emanate from the top. No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator.

Inspiration is waiting for you at C3 2017

Clarabridge

Discussions of case studies that show the strategic value of customer experience management. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals.

Assessing Your Outsourcing Services Maturity

HGS

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale. Absent an executive champion, ad hoc outsourcing is unlikely to produce enough significant value or innovation for the organization to pursue proactively. .