Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. I love discovering … The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value first appeared on Brad Cleveland.

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Strategic Value Customer Service Customer Experience Contact Center 32

Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. When this information is captured, identified, assimilated and … Continue reading → The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value appeared first on Brad Cleveland.

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Strategic Value Customer Service Customer Experience Contact Center 26

Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

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Strategic Value Customer Service Metrics Contact Center 20

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

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Strategic Value Contact Center Call Center Customer Service 26

24-7 InTouch

MARCH 20, 2019

This explosion of available insights has the potential to bring huge value to brands everywhere. Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world.

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Strategic Value Contact Center Metrics 68

Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

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Strategic Value Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Strategic Value Contact Center Call Center Customer Service 22

Brad Cleveland Blog

APRIL 6, 2017

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Strategic Value Customer Service Contact Center Call Center 26

Brad Cleveland Blog

MARCH 5, 2018

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Strategic Value Customer Service Contact Center Call Center 26

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Strategic Value Contact Center Call Center Customer Service 20

TechSee

SEPTEMBER 23, 2024

Agentic AI is changing the game for enterprises. Imagine AI systems that don’t just respond to commands but can act independently, learn in real time, and solve complex problems—just like a human agent. This is the promise of Agentic AI.

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Strategic Value Enterprise Best practices Technical Support 109

Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

Strategic Value 20

Strategic Value Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

Strategic Value 20

Strategic Value Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

APRIL 19, 2016

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Strategic Value Customer Service Contact Center Call Center 26

TechSee

OCTOBER 10, 2024

In that case, whether it’s onboarding new clients, handling complex troubleshooting, or managing intricate workflows—advanced Agentic AI will provide the technology that can provide the most strategic value and long-term ROI.

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Chatbots Self service Strategic Value Accountability 109

Strikedeck

MARCH 2, 2021

Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic).

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Strategic Value Customer advocacy SaaS Customer Experience 59

CX Global Media

DECEMBER 4, 2018

And it has very high strategic value to the customer experience and to your organizational performance. But without supervisors being equipped to lead and support and direct and coach, all that training in the world for the frontline is not going to take hold.”. Beyond The Training Event. It’s a journey.

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Contact Center Coaching Strategic Value Call Center 240

Brad Cleveland Blog

APRIL 6, 2017

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Brad Cleveland Blog

APRIL 6, 2017

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Brad Cleveland Blog

MARCH 5, 2018

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Brad Cleveland Blog

MARCH 5, 2018

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Brad Cleveland Blog

DECEMBER 7, 2011

Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and …

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Strategic Value Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

DECEMBER 7, 2011

Consider the value when the contact center: Helps operational areas or manufacturing units pinpoint and fix quality problems, which boosts customer satisfaction and repeat purchases, reduces costs associated with warranties and repairs and …

Strategic Value 20

Strategic Value Contact Center Call Center Customer Experience 20

Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner.

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Customer Support outsourcing Strategic Value Contact Center 40

Brad Cleveland Blog

APRIL 19, 2016

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TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

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B2B Customer Support SaaS Strategic Value 81

Brad Cleveland Blog

APRIL 19, 2016

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teleopti

APRIL 30, 2019

Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. Communicate corporate goals or business changes and demonstrate the strategic value each individual can bring to the overall success of the company.

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Employee engagement Management Self service Strategic Value 80

CX Global Media

JUNE 23, 2018

Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. And typically, it’s been where the contact center has been quiet kind of quiet about that strategic value and importance.

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Contact Center Customer centricity Self service Strategic Value 195

ClearAction

FEBRUARY 27, 2016

Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. In and of itself, any data point may be useful, but when you connect data, the value can become exponential.

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Marketing Strategic Value Metrics Enterprise 98

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

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B2B Customer Support Strategic Value Customer retention 89

Brad Cleveland Blog

SEPTEMBER 16, 2014

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Brad Cleveland Blog

SEPTEMBER 16, 2014

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Contact Center Geek

SEPTEMBER 30, 2021

He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value. And another one of my favorites: “Complex rules give rise to simple and stupid behavior.”

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Customer Experience Journey mapping Strategic Value Customer centricity 62

TeamSupport

SEPTEMBER 8, 2020

In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

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B2B Customer Support Strategic Value Coaching 64

HGS

JUNE 28, 2018

Service and governance models have been clearly defined for what work is done internally vs. externally with the partner; benchmarks and metrics are measured regularly, reported and assessed; and new ideas and innovate initiatives are driven by the BPO partner that uncovers many new ways of delivering strategic value at a sustained level.

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outsourcing Healthcare Business Process Outsourcing Strategic Value 130

Upstream Works

AUGUST 5, 2021

As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Call center leaders need to consider the overall benefit of cloud, namely the flexibility of the platform itself.

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contact center solutions Contact Center Journey mapping Call Center 78