INDUSTRY INSIGHTS YOUR PEERS ARE READING
Here’s our roundup of top educational stories from the past seven days: “The belief that we can somehow effectively educate all children with the same, uniform approach may be the single biggest reason that America has been unable to close achievement gaps.” ” Via The Huffington Post, Phyllis Lockett asks: “What Would Dr. King Say About the Future of American Education?” Standardized tests are losing favor in higher education circles. MORE
Branding Business Call Center Customer Service Education Marketing Sales Uncategorized 2018 best customer service books books to read in 2018 call center call center pros contact center customer service customer service books customer support happy customers make your customers happy sales MORE
Agent Experience AHT Call Center Consulting Call Center Performance Call centre consulting Education Employee Engagement Employee Experience Press ReleaseCustomer Experience and Contact Center consulting firm, The Taylor Reach Group , Inc., is designing an Agent On-Boarding Training Curriculum. TORONTO (PRWEB)March 13, 2018. The Taylor Reach Group, Inc., MORE
Engaging in educational environments is a surefire way to increase your ongoing sales. These are practical tactics, though there’s one approach that many reps are still missing out on: ongoing education. Why Channel Partners Should Take Ongoing Education Seriously. There are two primary advantages to continuing your education about industry advances: When you know all about a new product, you can more effectively demonstrate its uses and convey its value proposition. MORE
Branding Business Call Center Customer Service Education Marketing best customer service call center call center pros contact center customer service customer support happy customers make your customers happy phrases salesWe choose words every day. MORE
Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth. MORE
Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week? MORE
In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. What value should a higher education provide? MORE
An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world. MORE
Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy omni-channel sales tech support MORE
Branding Business Call Center Customer Service Education Marketing Sales Uncategorized best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy sales MORE
Here’s our roundup of top educational stories from the past seven days: Microschools “emphasize interdisciplinary project-based learning, building social skills such as communication and critical thinking, and tailoring instruction to the needs of each individual student.” ” edCircuit shares thoughts on education leadership in the age of technology. Busy week? We’re here to help. MORE
Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros contact center customer satisfaction customer service customer support CX first call resolution first contact resolution happy customers make your customers happy sales tips MORE
The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. MORE
So far in the Security Culture Series, we’ve discussed expanding IT’s responsibility in security and the importance of educating and training employees. Blog agents of change cybersecurity employee education employee feedback private customer information Security Culture security policies MORE
Business Business Communications Cloud data backup data security employee education employee training mobile devices moving to the cloud small business tech mistakes tech mistakesMore opportunities means more chances to succeed—or fail. MORE
Education, education, education! That being said, the desire for knowledge, education and inspiration is mind-blowing! This is why in 2017, companies need to focus more than ever on continuing education in Customer Experience at all levels of their businesses. MORE
Contact Center Industries Education English/US Mobile Self-Service call centers contact centers customer service education higher education IVR millennials self-serviceFaced with a conundrum, my son came to me the other day asking for help. MORE
All of this came flooding back to me when I met Craig Preston of Education Folder at Call Center Week. But when I did, I could immediately see the value in using a tool like Education Folder to obtain peak performance. MORE
Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help. MORE
Education is no different. Technological advances enable educators to disrupt learning in ways that were almost … Continued. Technology has become a mainstay in our daily lives. Professional Development MORE
Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help. MORE
Those who continue to focus on their own education also understand the world is changing at an incredibly rapid pace. Off the top of my head… Have you ever felt like you had to educate a customer service agent or salesperson when you were the customer? MORE
Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help. MORE
The “School of Hard Knocks” is an idiom that means the (sometimes painful) education one gets from life’s usually negative experiences. It is contrasted with formal education and was coined by Elbert Hubbard in a piece he wrote about himself for Cosmopolitan in 1902. MORE
On September 16 th – 18 th , 2015 TMP attended the Wilke Global Client Education Roundup in Fort Worth, Texas. The event is designed to create open dialogue between Wilke Global users, industry professionals, and peers about current industry topics, best practices on product use, and practical insights on product development and direction. MORE
the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM Entitled “What’s keeping you from workforce management in the Cloud?” MORE
Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth. MORE
I am not going to bore you with a list of everything that has struck me over the last 12 months, but I am going to focus on one thing in particular that has stood out for me – and that thing is best summed up by the word ‘education’! MORE
Blog Customer Experience Featured culture customer experience mission Education elearning learning linkedin Litmos online classesIf you’re creating learning paths in any workplace, the goal is ultimately to be, well, better. MORE
Data will educate, but AI will enlighten our experiences. Blog Customer Experience Featured Recent News User Experience #SXSWi AI Artificial Intelligence Bots Education linkedin SXSW tech MORE
Here’s a roundup of the top education stories from the last seven days. As 2017 comes to a close, we can reflect on the journey education has taken and the changes the world has seen. Dr. Steve Perry is widely respected by grassroots community members, internationally renowned education experts, and A-list celebrities. He talks to Dr. Rod Berger about the state of education news, and whether there is a need for better education reporting in the national media. MORE
Gina Szabo once relayed this story to me and gave permission for it to be published in Call Center Management on Fast Forward. Although certainly not a recommendation, it is a good reminder that communication is a key first step to contact center success. MORE
AHT Call Center Consulting Contact Centre Ops Customer Satisfaction Education Forecasting- WFM People management Planning Strategy Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management WFMBy: Turaj Seyrafiaan. Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we measure and what do they mean? MORE
Higher education is chief among them. Higher education institutions have numerous student engagement points that span across the entire student journey from enrollment to graduation. Several years ago, we wrote about the benefits of cloud computing in education. MORE
Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help. MORE
Today we are releasing our new guide to customer service and customer experience higher education programs. The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education. MORE
Although this is key, organizations also need to improve employee education and training around the topic. Though many organizations today offer education on security matters, there is still much room for improvement when it comes to training. MORE
Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week? MORE
Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help. MORE
Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help. MORE
Education Related Topics Beyond Philosophy
JULY 19, 2016
In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. What value should a higher education provide?
Brad Cleveland
JULY 19, 2016
Gina Szabo once relayed this story to me and gave permission for it to be published in Call Center Management on Fast Forward. Although certainly not a recommendation, it is a good reminder that communication is a key first step to contact center success.
FreshGrade
JANUARY 19, 2018
Here’s our roundup of top educational stories from the past seven days: “The belief that we can somehow effectively educate all children with the same, uniform approach may be the single biggest reason that America has been unable to close achievement gaps.” ” Via The Huffington Post, Phyllis Lockett asks: “What Would Dr. King Say About the Future of American Education?” Standardized tests are losing favor in higher education circles.
ijgolding
DECEMBER 16, 2015
I am not going to bore you with a list of everything that has struck me over the last 12 months, but I am going to focus on one thing in particular that has stood out for me – and that thing is best summed up by the word ‘education’!
Momentum Telecom
AUGUST 3, 2018
Engaging in educational environments is a surefire way to increase your ongoing sales. These are practical tactics, though there’s one approach that many reps are still missing out on: ongoing education. Why Channel Partners Should Take Ongoing Education Seriously. There are two primary advantages to continuing your education about industry advances: When you know all about a new product, you can more effectively demonstrate its uses and convey its value proposition.
Customers That Stick
JANUARY 12, 2015
Today we are releasing our new guide to customer service and customer experience higher education programs. The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education.
Alorica
AUGUST 30, 2018
One of the ways is through a variety of free extended education programs, including the Alorica Language Institute (ALI) and Alorica Academy, both being tested and deployed in our Latin America and Caribbean locations.
ijgolding
JANUARY 4, 2017
Education, education, education! That being said, the desire for knowledge, education and inspiration is mind-blowing! This is why in 2017, companies need to focus more than ever on continuing education in Customer Experience at all levels of their businesses.
TMP Direct
AUGUST 3, 2015
On September 16 th – 18 th , 2015 TMP attended the Wilke Global Client Education Roundup in Fort Worth, Texas. The event is designed to create open dialogue between Wilke Global users, industry professionals, and peers about current industry topics, best practices on product use, and practical insights on product development and direction.
Contact Center Pipeline
JULY 20, 2017
The “School of Hard Knocks” is an idiom that means the (sometimes painful) education one gets from life’s usually negative experiences. It is contrasted with formal education and was coined by Elbert Hubbard in a piece he wrote about himself for Cosmopolitan in 1902.
Aspect
NOVEMBER 6, 2017
Higher education is chief among them. Higher education institutions have numerous student engagement points that span across the entire student journey from enrollment to graduation. Several years ago, we wrote about the benefits of cloud computing in education.
360Connext
FEBRUARY 12, 2018
Those who continue to focus on their own education also understand the world is changing at an incredibly rapid pace. Off the top of my head… Have you ever felt like you had to educate a customer service agent or salesperson when you were the customer?
Aspect
DECEMBER 20, 2017
Contact Center Industries Education English/US Mobile Self-Service call centers contact centers customer service education higher education IVR millennials self-serviceFaced with a conundrum, my son came to me the other day asking for help.
Call Center Coach
AUGUST 30, 2017
All of this came flooding back to me when I met Craig Preston of Education Folder at Call Center Week. But when I did, I could immediately see the value in using a tool like Education Folder to obtain peak performance.
Revation Systems
FEBRUARY 27, 2018
Although this is key, organizations also need to improve employee education and training around the topic. Though many organizations today offer education on security matters, there is still much room for improvement when it comes to training.
Call Center Pros
OCTOBER 1, 2018
An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world.
Call Center Pros
SEPTEMBER 24, 2018
Branding Business Call Center Customer Service Education Marketing Sales Uncategorized best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy sales
Call Center Pros
SEPTEMBER 10, 2018
The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers.
360Connext
MAY 30, 2018
Blog Customer Experience Featured culture customer experience mission Education elearning learning linkedin Litmos online classesIf you’re creating learning paths in any workplace, the goal is ultimately to be, well, better.
Call Center Pros
SEPTEMBER 17, 2018
Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy omni-channel sales tech support
Call Center Pros
SEPTEMBER 3, 2018
Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros contact center customer satisfaction customer service customer support CX first call resolution first contact resolution happy customers make your customers happy sales tips
FreshGrade
MARCH 9, 2018
Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help.
FreshGrade
MARCH 9, 2018
Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help.
FreshGrade
MARCH 21, 2018
Fresh Ideas Top Stories deeper conversation about learning digital portfolio digital portfolios e-portfolio edchat edtech education fresh grade freshgrade innovative assessment learning online portfolio student portfolio teacher Teaching
FreshGrade
MARCH 21, 2018
Fresh Ideas deeper conversation about learning digital portfolio digital portfolios e-portfolio edchat edtech education fresh grade freshgrade innovative assessment learning online portfolio student portfolio teacher Teaching
Contact Center Pipeline
JANUARY 5, 2018
Education is no different. Technological advances enable educators to disrupt learning in ways that were almost … Continued. Technology has become a mainstay in our daily lives. Professional Development
FreshGrade
MARCH 23, 2018
Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth.
FreshGrade
MARCH 23, 2018
Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth.
Revation Systems
MARCH 26, 2018
So far in the Security Culture Series, we’ve discussed expanding IT’s responsibility in security and the importance of educating and training employees. Blog agents of change cybersecurity employee education employee feedback private customer information Security Culture security policies
360Connext
MARCH 13, 2017
Data will educate, but AI will enlighten our experiences. Blog Customer Experience Featured Recent News User Experience #SXSWi AI Artificial Intelligence Bots Education linkedin SXSW tech
Jive
AUGUST 6, 2018
Business Business Communications Cloud data backup data security employee education employee training mobile devices moving to the cloud small business tech mistakes tech mistakesMore opportunities means more chances to succeed—or fail.
Call Center Pros
AUGUST 13, 2018
Branding Business Call Center Customer Service Education Marketing best customer service call center call center pros contact center customer service customer support happy customers make your customers happy phrases salesWe choose words every day.
FreshGrade
MARCH 2, 2018
Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help.
FreshGrade
MARCH 2, 2018
Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help.
Call Center Pros
AUGUST 27, 2018
Branding Business Call Center Customer Service Education Marketing Sales Uncategorized 2018 best customer service books books to read in 2018 call center call center pros contact center customer service customer service books customer support happy customers make your customers happy sales
FreshGrade
FEBRUARY 16, 2018
Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week?
FreshGrade
FEBRUARY 16, 2018
Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week?
Taylor Reach Group
MARCH 13, 2018
Agent Experience AHT Call Center Consulting Call Center Performance Call centre consulting Education Employee Engagement Employee Experience Press ReleaseCustomer Experience and Contact Center consulting firm, The Taylor Reach Group , Inc., is designing an Agent On-Boarding Training Curriculum. TORONTO (PRWEB)March 13, 2018. The Taylor Reach Group, Inc.,
FreshGrade
DECEMBER 22, 2017
Here’s a roundup of the top education stories from the last seven days. As 2017 comes to a close, we can reflect on the journey education has taken and the changes the world has seen. Dr. Steve Perry is widely respected by grassroots community members, internationally renowned education experts, and A-list celebrities. He talks to Dr. Rod Berger about the state of education news, and whether there is a need for better education reporting in the national media.
Taylor Reach Group
MARCH 20, 2018
AHT Call Center Consulting Contact Centre Ops Customer Satisfaction Education Forecasting- WFM People management Planning Strategy Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management WFMBy: Turaj Seyrafiaan. Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we measure and what do they mean?
FreshGrade
FEBRUARY 23, 2018
Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help.
FreshGrade
FEBRUARY 23, 2018
Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help.
FreshGrade
FEBRUARY 2, 2018
Here’s our roundup of top educational stories from the past seven days: Microschools “emphasize interdisciplinary project-based learning, building social skills such as communication and critical thinking, and tailoring instruction to the needs of each individual student.” ” edCircuit shares thoughts on education leadership in the age of technology. Busy week? We’re here to help.
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