Education 4.0: The Role of AI in Transforming Education
Cisco - Contact Center
JUNE 13, 2024
UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?
Education Related Topics 
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Make Your Customer Smarter: Create an Educational Experience
ShepHyken
FEBRUARY 16, 2022
The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . Creating an educational experience is a powerful customer experience strategy. They will explain the “why” behind the specs on the card.
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Revolutionizing Education in South Australia: Strong Networks, Strong Learning
Cisco - Contact Center
MAY 30, 2024
The South Australian Department for Education collaborates with Cisco Meraki to transform education statewide by implementing robust network solutions that enhance learning opportunities, especially in remote areas.
How to set up a customer education program from scratch
ChurnZero
MAY 30, 2024
Customer education is essential for the success of your product. However, not all companies have roles dedicated to customer education, and when customer education does become a priority, it can feel overwhelming to build a customer education program from scratch. It doesn’t have to be. It doesn’t have to be.
Brain Fog HQ: Memory Enhancement Techniques for Professional Development
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
The Rule of Three Steps for CX Success: Select for passion. Educate with CARE. Empower for excellence.
Bill Quiseng
JUNE 19, 2024
Educate with CARE. Then … Educate with CARE. Instead, educate your people interactively, frequently, and continuously with customer CARE, like telephone etiquette, service recovery, and prompt, polite, and personalized interactions. Instead, select people for passion and educate them with customer CARE. Find that passion.
Ransomware: The Story of Extortion in Education
ConvergeOne
MARCH 12, 2024
As a result, the K-12 and higher education ecosystems experience the highest level of ransomware attacks. With the sector supporting distance learning, the pervasiveness of Wi-Fi networks, and IT modernization to meet student needs, these initiatives create new attack vectors for intruders.
6 Ways to Secure (More Of) a Budget for Your Customer Education Program
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
A New Segmentation Model for Customer Onboarding
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
3 Reasons to Prioritize On-Demand Customer Training
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
Speech Analytics 101: Hours of Research in 30 Minutes
Speaker: Roger Lee, Director Customer Success, Gridspace
In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure. We’re ready to help you evaluate the right speech analytics solution for YOUR organization.
2020 Database Strategies and Contact Acquisition Survey Report
Advertiser: ZoomInfo
Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.
Contact Center Virtual Summit: July 7 - 27, 2019
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Save hundreds of dollars with no flight or hotel room to book, avoid losing precious time away from work and family, and access many more educational opportunities and tools! Attend right from your computer, phone or tablet. This is not your ordinary contact center conference.
Just launched! 2020 Customer Education Benchmarks and Trends Report
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
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