The Future of K-12 Education


Parents and communities place the highest degree of trust in local educational agency (LEA) schools to not only educate their children, but also to keep their children safe.

Learning Subscriptions: The Future of Customer Education

Education Services Group

I recently hosted an industry session for training and education professionals working inside the technology sector at the virtual TSIA Interact. The attendees have responsibility for understanding, creating and delivery on the education needs of their thousands of end customers.


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The Customer Education Maturity Model

Education Services Group

Like many things in the world today, the role and purpose of education organizations inside companies is very dynamic. Once a stalwart of technology offerings, education departments were able to get by with producing quality content and scheduling courses to deliver that content for many years. This seismic shift creates both opportunity and risk for education team leaders and leads to questions like: Is my content valuable enough to fill a 12-month subscription?

The State of Education, and Resources for Remote Learning


At VirtualPBX, our role in this process has been to assist educational facilities by providing them with the tools necessary to keep their school systems running. As the state of education further takes shape across the U.S.

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Keeping Online Education Exciting

Working Solutions

Kahoot! A game-based, e-learning platform used to host live games and presentations or assign self-paced training lessons. Call Center Outsourcing


LIVE NOW! Aspect Education Services: Supplemental Training


Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela . They have re lied on lessons learned from historic events and are also using the education they witness each day. In an effort to share knowledge , Aspect Education Services (AES) is publish ing recorded sessions on the following topics : . Aspect Education Services: Supplemental Training appeared first on Aspect Blogs.

5 must have tools in Education tech stack for 2020


With 2020 opening up, the education industry is all set to witness more advancements. An efficient education tech stack during such times is a priority. But before making the apt choice, a vivid knowledge of the targets that the education tech stack will be going to serve is also essential. The education industry although participating in technology-oriented growth is still a less explored sector in terms of tech research. Wind-up on the education tech stack.

Best VoIP Phone Service for Education: Features & Benefits


Voice over Internet Protocol ( VoIP ) technology is disrupting the education domain. With the growing demand for online and distance learning courses, legacy telephones are failing to offer seamless communication across educational organizations.

Unifying Customer Communities and Education drives Engagement


In our recent webinar with Skilljar and joint customer Glint—or Glint’s Customer Empowerment team, we discussed how combining an online customer community platform and a Customer Education program can deliver serious value for B2B SaaS companies in the form of increased customer engagement and brand advocacy.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!


Building a Customer Success Brand Through Proactive Customer Education


Vincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Customer service training, or service education. What’s the difference?

Up Your Service

To address this gap and answer this question, we must understand the difference between customer service training and actionable service education. Training provides scripts, steps, answers, and procedures to use in specific situations, while education offers a framework for creating value, developing new solutions, and building a stronger service culture. Education is also an ongoing process: the learning must continue with best practices and new examples always being shared.

How to use WhatsApp Business for Education Sector


Just like that Education or schooling has not been left untouched by this digital revolution. Now, we have a new kid … How to use WhatsApp Business for Education Sector Read More » The post How to use WhatsApp Business for Education Sector appeared first on Ameyo. WhatsApp WhatsApp API WhatsApp Business API WhatsApp for Business WhatsApp for Customer Service WhatsApp for Education

How to use WhatsApp Business for Education Sector


Just like that Education or schooling has not been left untouched by this digital revolution. Now, we have a new kid … How to use WhatsApp Business for Education Sector Read More » The post How to use WhatsApp Business for Education Sector appeared first on Ameyo. WhatsApp WhatsApp API WhatsApp Business API WhatsApp for Business WhatsApp for Customer Service WhatsApp for Education

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Where Does Education Fit into the Customer Lifecycle?

Education Services Group

Ignoring the impact of education on Customer Success simply isn’t an option. When Customer Success (CS) and Education Services (ES) teams are successfully aligned, product usage rates go up, and churn rates go down. Education within the customer lifecycle. So, if more training equals higher adoption and less churn, the question then becomes, “where does education fit into the customer lifecycle?” The post Where Does Education Fit into the Customer Lifecycle?

Virtual Education – Wheel of Names

Working Solutions

In today’s episode, Tamara talks to Jennifer about Wheel of Names at Development

A Free Virtual Education Tool

Working Solutions

In today’s episode Tamara talks to Stacy and they provide a free tool Stacy called Mentimeter at that can help corporate trainers engage and motivate their learners. Development

14 Ways Call Centers are Rocking Today’s Education Industry


The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. No wonder a lot majority of education institutions these days are looking at third-party solution providers to offer cost efficiencies. Let’s see what these education call centers really have to offer to your institution.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Education, Education, Education – the real need for developing Customer Experience learning


I am not going to bore you with a list of everything that has struck me over the last 12 months, but I am going to focus on one thing in particular that has stood out for me – and that thing is best summed up by the word ‘education’! One dictionary definition of ‘education’ is as follows: A body of knowledge acquired while being educated. Continuing education is and should be for everyone – from top to bottom.

How an SMS Bot can revolutionise the education industry


education market was valued at around USD 1,350 billion in the year 2017 and it is expected to reach approximately USD 2,040 billion by 2026. Parents are always going to want their children to be educated. Promises of providing education to all are what gets governments elected. Countries are run by educated and intelligent professionals. Clearly, the education industry is immortal. . The education industry has seen quite a growth ever since its inception.

Scaling Customer Success using Tech Touch: Arbor Education


Join me for a conversation with Sonia Leighton, Chief of Customer Success at Arbor Education to find out how employing tech touch tools like community has helped them with the digital transformation of their CS function.

This Simple Strategy Will Uplift Your Service Education

Up Your Service

Your Service (UYS) education. Steris began providing UYS education for the company by focusing on these internal support teams. As the number of balloons gradually grew throughout the large workspace, employees began to take notice ask about the service education. Then leaders from other divisions were asking for UYS education, and even customers began hearing positive buzz about the program.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

Why Contact Center Education Is Essential for Great Customer Service

Working Solutions

And ensuring that your brand representatives are as knowledgeable, helpful and up-to-date as possible requires a robust system of ongoing contact center education. But not all contact center education programs are created equally. […]. Call Center Outsourcing contact center educationIt may seem obvious, but it still bears repeating: Your customer care is only as good as the people who deliver it.

Customer Education Best Practices for the Onboarding Phase


Above all, it is an educational process. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. This is done by educating your customers on all the features and capabilities of your product. . The Top 5 Customer Education Best Practices for Onboarding. The customer education best practices that can deliver this rapid independence are: 1.

Interpreters Can Help Patients Access Important Vaccine Education

Certified Languages International

One of those barriers is patient access to vaccine education. Because vaccination is imperative for the health of a community, it becomes necessary to consider the language barriers that exist when educating patients about the effectiveness of vaccines. To achieve herd immunity to COVID-19, interpreters will play an important role in LEP education. If you’re a medical interpreter, check out this resource to help you navigate vaccination education in future calls.

How Education Contact Centers Are Revolutionizing Student Communications

Bright Pattern

Education contact centers face a lot of challenges when it comes to communicating with students and prospective students. education contact centerTheir target market is constantly changing as younger students come in, demanding more innovative methods and emerging communication channels.

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

Aspect Education Services: Increase Your Knowledge, Get Certified


A strong educational pillar is key to operating a successful business. Aspect Education Services can help you learn the ins and outs of the Aspect software applications your business is using, to make your team more efficient and productive — giving you the most out of your investment. Learn more about Aspect Education Services here. The post Aspect Education Services: Increase Your Knowledge, Get Certified appeared first on Aspect Blogs. Education English/US

The Right Sales Training Not Only Educates But Motivates Sales Teams

Integrity Solutions

The post The Right Sales Training Not Only Educates But Motivates Sales Teams appeared first on Integrity Solutions. Why are some salespeople uniquely successful? Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if you could increase the entire team’s ability to sell more and develop stronger customer relationships.

Sales 60

Introducing a New Guide to Customer Service Higher Education

Customers That Stick

Today we are releasing our new guide to customer service and customer experience higher education programs. The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education.

Virtual Training Webinar: How to Ensure Successful Virtual Education

Working Solutions

The new social guidelines imposed by the 2020 coronavirus pandemic have led to a sharp increase in the use of virtual training programs to help educate employees, healthcare professionals and a wide variety of other teams and groups. And even if and when those guidelines become obsolete, the virtual training programs are likely to stay […]. Operations virtual call center

Speech Analytics 101: Hours of Research in 30 Minutes

Speaker: Roger Lee, Director Customer Success, Gridspace

Join Roger Lee, aka Professor CXi, Customer Success Leader with Gridspace, as he shares valuable insights that will help make you an informed buyer.

Video – The Key to Successful Customer Education

Connecting the Dots

The narrator sits on the picnic blanket eating the grapes while educating you on four ways to extend your reservation – all in 45 seconds! Hughes Communications and Tesla both provide customers with videos that educate them about satellite internet and electric cars, both of which behave very differently from more traditional products. The post Video – The Key to Successful Customer Education appeared first on Customer Care Measurement & Consulting (CCMC). CCMC ~.

Customer Highlight: Planview Customer Education


A common use case for MindTouch clients is converting training, how-to, or LMS content into an effective self-service experience that serves as Customer Education. Customer Education Example. Here is a brief overview video of the Planview implementation of MindTouch that has been a helpful visual aid for understanding what self-service Customer Education can look like in practice. The post Customer Highlight: Planview Customer Education appeared first on MindTouch Blog.

NIST 800-171 is Looming Large for Higher Education Institutions: Thoughts on How to Defuse a Ticking Time Bomb


In the context of higher education institutions, the federal government often shares data with institutions for research purposes, execution of grant requirements, or in order to carry out the everyday work of various federal agencies. In those instances, NIST 800-171 is the best framework to apply when the federal government shares controlled unclassified information with higher education institutions. But there is good news for many higher education institutions.

Education And Healthcare Employees Are Most Impacted By Companies? COVID Response

Experience Matters

The post Education And Healthcare Employees Are Most Impacted By Companies’ COVID Response appeared first on Experience Matters. To understand the impact that COVID is having on employees, we surveyed more than 5,000 U.S. employees. While 11% have been laid off or temporarily furloughed, the remaining employees provided feedback on their COVID work environment. We found that: Most people are working from home.

Contact Center Virtual Summit: July 7 - 27, 2019

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.