Posh Pools and Easy A’s: Students as Customers in Higher Education

Beyond Philosophy

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. What value should a higher education provide?

Educate and Engage: Strong Relationships Matter

Brad Cleveland

Gina Szabo once relayed this story to me and gave permission for it to be published in Call Center Management on Fast Forward. Although certainly not a recommendation, it is a good reminder that communication is a key first step to contact center success.

America’s Future in Education, EdTech Trends & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “The belief that we can somehow effectively educate all children with the same, uniform approach may be the single biggest reason that America has been unable to close achievement gaps.” ” Via The Huffington Post, Phyllis Lockett asks: “What Would Dr. King Say About the Future of American Education?” Standardized tests are losing favor in higher education circles.

Education, Education, Education – the real need for developing Customer Experience learning

ijgolding

I am not going to bore you with a list of everything that has struck me over the last 12 months, but I am going to focus on one thing in particular that has stood out for me – and that thing is best summed up by the word ‘education’!

How Education Helps Channel Partners Make Stronger Sales

Momentum Telecom

Engaging in educational environments is a surefire way to increase your ongoing sales. These are practical tactics, though there’s one approach that many reps are still missing out on: ongoing education. Why Channel Partners Should Take Ongoing Education Seriously. There are two primary advantages to continuing your education about industry advances: When you know all about a new product, you can more effectively demonstrate its uses and convey its value proposition.

Introducing a New Guide to Customer Service Higher Education

Customers That Stick

Today we are releasing our new guide to customer service and customer experience higher education programs. The Customers That Stick TM Guide to Customer Service Certificate and Degree Programs is designed to help shine a light on the growing importance of our field and to help generate interest in those higher learning institutions that are at the forefront of customer service and customer experience education.

Class is in Session: Extended Education Offerings Come to Alorica Latin America and the Caribbean

Alorica

One of the ways is through a variety of free extended education programs, including the Alorica Language Institute (ALI) and Alorica Academy, both being tested and deployed in our Latin America and Caribbean locations.

Customer Experience in 2017 – Collaborate, Educate, Simplify and Focus!

ijgolding

Education, education, education! That being said, the desire for knowledge, education and inspiration is mind-blowing! This is why in 2017, companies need to focus more than ever on continuing education in Customer Experience at all levels of their businesses.

TMP Direct Attends Wilke Global’s 2015 Client Education Roundup

TMP Direct

On September 16 th – 18 th , 2015 TMP attended the Wilke Global Client Education Roundup in Fort Worth, Texas. The event is designed to create open dialogue between Wilke Global users, industry professionals, and peers about current industry topics, best practices on product use, and practical insights on product development and direction.

The School of Hard Knocks… Are You a Graduate?

Contact Center Pipeline

The “School of Hard Knocks” is an idiom that means the (sometimes painful) education one gets from life’s usually negative experiences. It is contrasted with formal education and was coined by Elbert Hubbard in a piece he wrote about himself for Cosmopolitan in 1902.

The Impact of SaaS on Education

Aspect

Higher education is chief among them. Higher education institutions have numerous student engagement points that span across the entire student journey from enrollment to graduation. Several years ago, we wrote about the benefits of cloud computing in education.

Why Learning CX Will Make You Happy and Successful

360Connext

Those who continue to focus on their own education also understand the world is changing at an incredibly rapid pace. Off the top of my head… Have you ever felt like you had to educate a customer service agent or salesperson when you were the customer?

The Case for Self-Service: Your Customers Don’t Want to Talk to You

Aspect

Contact Center Industries Education English/US Mobile Self-Service call centers contact centers customer service education higher education IVR millennials self-serviceFaced with a conundrum, my son came to me the other day asking for help.

This One Word Unleashes Contact Center Peak Performance

Call Center Coach

All of this came flooding back to me when I met Craig Preston of Education Folder at Call Center Week. But when I did, I could immediately see the value in using a tool like Education Folder to obtain peak performance.

Security Culture Series – Part 2: Employee Education & Training

Revation Systems

Although this is key, organizations also need to improve employee education and training around the topic. Though many organizations today offer education on security matters, there is still much room for improvement when it comes to training.

9 Of the Most Effective Techniques to Handle Difficult Customers

Call Center Pros

An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world.

The 15 Most Fantastic Steps to Improve Your Customer Service

Call Center Pros

Branding Business Call Center Customer Service Education Marketing Sales Uncategorized best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy sales

The Best 5 Strategies To Really Understand Your Customers

Call Center Pros

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers.

How to Focus Learning Paths on Greater CX Success

360Connext

Blog Customer Experience Featured culture customer experience mission Education elearning learning linkedin Litmos online classesIf you’re creating learning paths in any workplace, the goal is ultimately to be, well, better.

Omni-channel Customer Experience: 5 Reasons to Make It A Priority

Call Center Pros

Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros call center service contact center customer service customer support happy customers increase sales make your customers happy omni-channel sales tech support

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The Ultimate 7 Tips to Excel at First Contact Resolution

Call Center Pros

Branding Business Call Center Customer Service Education Marketing Sales best customer service call center call center pros contact center customer satisfaction customer service customer support CX first call resolution first contact resolution happy customers make your customers happy sales tips

Digital Learners, SXSW EDU, Student Activism & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help.

Digital Learners, SXSW EDU, Student Activism & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “The problem is that there are parents, politicians, lawmakers, and even some educators who continue to promote an educational model and prepare students for a world that no longer exists.” ” Reinventing education for today’s digital learners, via edCircuit. Busy week? We’re here to help.

An Invitation for Change [Video]

FreshGrade

Fresh Ideas Top Stories deeper conversation about learning digital portfolio digital portfolios e-portfolio edchat edtech education fresh grade freshgrade innovative assessment learning online portfolio student portfolio teacher Teaching

An Invitation for Change [Video]

FreshGrade

Fresh Ideas deeper conversation about learning digital portfolio digital portfolios e-portfolio edchat edtech education fresh grade freshgrade innovative assessment learning online portfolio student portfolio teacher Teaching

How Professional Development Can Make Technology Friendly

Contact Center Pipeline

Education is no different. Technological advances enable educators to disrupt learning in ways that were almost … Continued. Technology has become a mainstay in our daily lives. Professional Development

Sharing the PTO Wealth, Ditching the Bell Schedule & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth.

Sharing the PTO Wealth, Ditching the Bell Schedule & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: The Washington Post examines whether parent-teacher organizations who raise massive amounts of money should be required to share it with other public schools in need. trillion spending bill and increases funding to K-12 education, civil rights protections, college affordability, and more. ” edCircuit discusses PD and how to inspire your fellow educators to embrace opportunities for growth.

Security Culture Series – Part 3: Facing Opposition

Revation Systems

So far in the Security Culture Series, we’ve discussed expanding IT’s responsibility in security and the importance of educating and training employees. Blog agents of change cybersecurity employee education employee feedback private customer information Security Culture security policies

#SXSW: Emerging AI with a Focus on Greater Experiences

360Connext

Data will educate, but AI will enlighten our experiences. Blog Customer Experience Featured Recent News User Experience #SXSWi AI Artificial Intelligence Bots Education linkedin SXSW tech

5 Frequent Small Business Tech Mistakes

Jive

Business Business Communications Cloud data backup data security employee education employee training mobile devices moving to the cloud small business tech mistakes tech mistakesMore opportunities means more chances to succeed—or fail.

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6 Powerful Phrases To Provide Happiness To Your Customers

Call Center Pros

Branding Business Call Center Customer Service Education Marketing best customer service call center call center pros contact center customer service customer support happy customers make your customers happy phrases salesWe choose words every day.

Computational Thinking, Personalized Learning & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help.

Computational Thinking, Personalized Learning & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: EdSurge asks “Does current K-12 education equip every student with the requisite skills to become innovators and problem-solvers, or even informed citizens, to succeed in this world with pervasive computing?” ” The tradition of educational experimentation and innovation continues to accelerate with these seven education trends to watch this year. Busy week? We’re here to help.

10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

Branding Business Call Center Customer Service Education Marketing Sales Uncategorized 2018 best customer service books books to read in 2018 call center call center pros contact center customer service customer service books customer support happy customers make your customers happy sales

Taking Risks in the Classroom, Emerging Technologies, Social Change, & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week?

Taking Risks in the Classroom, Emerging Technologies, Social Change, & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “I can’t sit back and repeat the same stale lessons year after year because it’s tradition. Some educators feel meager budgets will prevent them from preparing students for a labor market that could be radically reshaped by emerging technologies such as artificial intelligence. ” Dr. Rod Berger speaks with Larry Ferlazzo about being a proactively positive influence in education. Busy week?

Medical Marijuana Company Appoints Contact Center Consultancy to Develop Agent Training Program

Taylor Reach Group

Agent Experience AHT Call Center Consulting Call Center Performance Call centre consulting Education Employee Engagement Employee Experience Press ReleaseCustomer Experience and Contact Center consulting firm, The Taylor Reach Group , Inc., is designing an Agent On-Boarding Training Curriculum. TORONTO (PRWEB)March 13, 2018. The Taylor Reach Group, Inc.,

Personalized Learning, Pedagogy Before Technology, Video as a Reflection Tool & More

FreshGrade

Here’s a roundup of the top education stories from the last seven days. As 2017 comes to a close, we can reflect on the journey education has taken and the changes the world has seen. Dr. Steve Perry is widely respected by grassroots community members, internationally renowned education experts, and A-list celebrities. He talks to Dr. Rod Berger about the state of education news, and whether there is a need for better education reporting in the national media.

Operational Indicators – Average Handle Time (AHT)

Taylor Reach Group

AHT Call Center Consulting Contact Centre Ops Customer Satisfaction Education Forecasting- WFM People management Planning Strategy Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management WFMBy: Turaj Seyrafiaan. Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we measure and what do they mean?

The Emerging Digital Divide, College Alternatives & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help.

The Emerging Digital Divide, College Alternatives & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: “It’s important to frame best practices for afterschool providers in terms of engagement and participation in the world, not simply proficiency with computers and the Internet. Find out how Generation Z has their sights on bypassing college with more innovative and agile education alternatives. Busy week? We’re here to help.

Microschools, Capstone Projects, Social Media & More

FreshGrade

Here’s our roundup of top educational stories from the past seven days: Microschools “emphasize interdisciplinary project-based learning, building social skills such as communication and critical thinking, and tailoring instruction to the needs of each individual student.” ” edCircuit shares thoughts on education leadership in the age of technology. Busy week? We’re here to help.