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Car Talk: The Marketing Gift of (Automotive) Gab

Beyond Philosophy

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. Is that positive enough word-of-mouth, brand-bonding an d owner advocacy? I’d say so. Where Audi is concerned, I’m an amplifier (meaning that I’m a brand advocate, not a promoter).

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Impel enhances automotive dealership customer experience with fine-tuned LLMs on Amazon SageMaker

AWS Machine Learning

Impel transforms automotive retail through an AI-powered customer lifecycle management solution that drives dealership operations and customer interactions. Their core product, Sales AI, provides all-day personalized customer engagement, handling vehicle-specific questions and automotive trade-in and financing inquiries.

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HCLTech’s AWS powered AutoWise Companion: A seamless experience for informed automotive buyer decisions with data-driven design

AWS Machine Learning

OEM assist OEMs in the automotive industry must proactively address customer complaints and feedback regarding various automobile parts. This enhances decision-making and competitiveness in the dynamic automotive industry. For more information, see the HCLTech GenAI Automotive Companion in AWS Marketplace.

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Simplify automotive damage processing with Amazon Bedrock and vector databases

AWS Machine Learning

In the automotive industry, the ability to efficiently assess and address vehicle damage is crucial for efficient operations, customer satisfaction, and cost management. By combining these powerful tools, we have developed a comprehensive solution that streamlines the process of identifying and categorizing automotive damage.

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Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP. This webinar will cover the following key areas for successful digital transformation: Understand why there's so much pressure to go digital while so many digital transformation projects fail.

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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

Although the principles discussed are applicable across various industries, we use an automotive parts retailer as our primary example throughout this post. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Top 5 Customer Service & CX Articles for Week of January 6, 2025

ShepHyken

The research is based on insights from over 2,500 Indian customers across regions, income, age groups, and industries including B2B, SaaS, Telecom, automotive, etc. Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report.