Beyond Philosophy

JANUARY 19, 2015

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

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CallSource Insights

MARCH 30, 2020

The post Coronavirus (COVID-19) Word Tracks for Automotive Dealers appeared first on CallSource. Here are some word tracks to help guide your conversations during the COVID-19 outbreak. In an unprecedented pandemic such as now with the Coronavirus (COVID-19) outbreaks, it is important to pivot your messaging to best serve the current needs of your customers and leads. Below are some word tracks to follow when speaking to customers in different scenarios and parts of a conversation.

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Automotive Sales Coaching Customer Service 40

CallSource Insights

OCTOBER 1, 2018

CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer’s buying journey, the phone is still key in a prospect’s car buying process. Phone calls are still the initial point of contact with your dealership for 25% of all consumers.

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CallSource Insights

DECEMBER 12, 2019

A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. An automotive dealership’s service department is important to create customer loyalty and bring in repeat customers and buyers. Recent automotive data shows that fixed operations departments make up 75% of all prospect calls to dealerships. Automotive BDC Best Practices.

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Automotive Best practices CRM Personalization 40

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. Join us if you are looking to learn why there's so much pressure to go digital, and how to successfully implement digital transformation through emerging technologies and transformation planning.

Technology

CallSource Insights

MAY 28, 2019

CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive. Pogo has a strong track record in the automotive industry and a reputation of loyalty and dedication to his company, employees, and customers. “In WESTLAKE VILLAGE—May 28, 2019.

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Automotive Benchmark Analytics Coaching 40

Infinity

MARCH 28, 2018

For automotive dealerships the main goal is to drive more car sales every month. According to a Think with Google: Automotive Trends Report 2018, these trends stood out among the rest for buyers in the U.S. Automotive dealer marketers and sales teams need to know which vehicle models have these cameras. References: 1) Automotive Marketing: An Overview of Current Marketing Trends, Statistics, and Strategies , V12 Data, (Oct 25, 2016).

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Automotive Wireless Advertising Sales 48

Infinity

SEPTEMBER 17, 2019

As the new number plates are released in the UK, automotive dealerships can expect a spike in interest from people buying new cars and trading in their old ones. See call tracking helps the automotive industry here , and get in touch with us here or via the chat box to the right if you’d like to discuss your challenges in more depth. You can’t win them all. But you can lose less.

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Automotive CRM Sales Marketing 40

CSM Magazine

NOVEMBER 11, 2015

A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team. Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services.

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Automotive B2C Finance B2B 59

CallSource Insights

MARCH 15, 2019

CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position. As we expand our automotive sales team, Kelley’s contribution will be invaluable in making sure the teams are aligned in messaging and strategy.

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Automotive Accountability Sales Management 40

Infinity

APRIL 10, 2018

The automotive sector is a fast-paced, ever-changing industry, so the challenge can feel even more brutal for marketers at car dealerships. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5

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Automotive Advertising Marketing Best practices 46

Ameyo

APRIL 23, 2019

Automobile Call Center Call Center Software automobile automotive call center softwareGlobalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago.

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call center software Call Center Automotive 63

Concentrix

JANUARY 3, 2019

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand. The post ConcentrixCX: What If You Had CX Superpowers? appeared first on Concentrix.

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Automotive Banking Healthcare Analytics 75

Concentrix

JANUARY 4, 2019

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service.

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Sales Customer Service Automotive Banking 55

CallSource Insights

SEPTEMBER 25, 2018

You won’t believe how car buying has changed in the digital age. The car buying journey from inception to purchase has added a lot more steps since the age of the internet. No longer do consumers simply walk into a dealership and purchase a car off the lot. Much more time and research has been involved, and you need to make sure that your dealership is keeping up with the digital needs of your consumers.

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Automotive 48

Concentrix

JANUARY 4, 2019

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service. The post Social Media Dominates Customers’ Online Activities appeared first on Concentrix.

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Sales Automotive Customer Service Banking 63

Concentrix

JANUARY 4, 2019

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you. The post Corporate Fact Sheet appeared first on Concentrix.

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Automotive Banking Healthcare Technology 62

Fonolo

MARCH 17, 2020

For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. But happily, in 2017 and after much trial and error, Hyundai Canada rose to have the fourth-best customer service standing in the national automotive space. 'In Yes, the customers, the marrow of automotive life. “Hyundai, like Sunday.”. I asked for it.

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Automotive Abandon rate Journey mapping Airlines 52

Concentrix

JANUARY 4, 2019

Automotive Analytics Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelLearn how to close the Action Gap and get a better return on your VOC investment.

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Automotive Banking Healthcare Analytics 48

Concentrix

JANUARY 4, 2019

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you.

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Automotive Banking Healthcare Technology 48

Concentrix

JANUARY 21, 2019

Automotive Research Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelRead this report on why you need to build an AI-infused cognitive contact center. The post Forrester Report: Future-Proof Your Customer Service appeared first on Concentrix.

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Contact Center Automotive Customer Service Banking 52

Concentrix

JANUARY 3, 2019

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.

Automotive 52

Automotive Banking Healthcare Analytics 52

Concentrix

JANUARY 4, 2019

Automotive Analytics Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelLearn how to close the Action Gap and get a better return on your VOC investment. The post VOC: The Action Gap appeared first on Concentrix.

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Automotive Banking Healthcare Analytics 48

West

NOVEMBER 2, 2017

Healthcare Interactive Services Proactive Notifications & Mobility airline automotive business call case study center communication contact email emergency increasing insurance notification pharmacy proactive seasonality SMS strategy success text travel voice volumeA well-trained, well-staffed contact center is an important step in making a good first impression with your customers, but it’s not the only way nor the most cost-effective.

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Contact Center Automotive Customer Experience Airlines 48

ShepHyken

SEPTEMBER 26, 2018

I was talking to the manager of the service and repair center at a major brand automotive dealership. Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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Automotive Customer Service Customer Experience Management 1257

Natalie Petouhof

JANUARY 4, 2016

Analytics of Everything CEO Crossing the Chasm Customer Service Digital Disruption Dr. Natalie's Blog Internet of Analytics Internet of Things IOT Leadership @constellationrg @drnatalie Auto Show cars Constellation Research creation of an on-demand autonomous car network General Motors GM GM president Dan Ammann Janus Capital Management John Zimmer Lyft natalie petouhoff rental program for drivers of the car-sharing service Self-Driving Cars service-oriented automotive industry

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Transportation Automotive outsourcing Sales 50

Natalie Petouhof

FEBRUARY 23, 2016

And this is also true in the automotive industry and in today’s connected cars. Why are Are Automotive Giants Choosing Microsoft for IoT and Cloud? Customer Experience Customer Service Digital Marketing In the News Innovation @constellationrg @drnatalie automotive industry IoT cloud Constellation Research consumers IAV IoT microsoft mobile natalie petouhoff Nissan Motor Company technology VolvoTweet What Does Mobility Mean?

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Automotive Analytics Personalization Marketing 40

Table

AUGUST 6, 2020

We're excited to highlight the inspiring customer experience work of a recent automotive dealership group that represents Mercedes-Benz. The post How a Mercedes-Benz Dealer Group is Transforming their Customer Experience appeared first on TABLE CX - Amazing Customer Experience Software.

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Automotive Customer Experience 40

Nuance

SEPTEMBER 3, 2018

The automotive industry is among the top spaces for Internet of Things (IoT) adoption. New automotive technologies are changing the way we think, live and drive,” IFA states in the official press release announcing its SHIFT Automotive Convention. We had the chance to present our Dragon Drive Demo to several journalists in Berlin during IFA […] The post Six reasons why the car is becoming the ultimate mobile device appeared first on What’s next. This is a summary.

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Automotive Technology 46

Concentrix

MAY 18, 2020

Innovative Marketing Campaign Increases Profit Through the Nissan Rewards Program The Stevie American Business Awards recognized Concentrix for the successful marketing strategy developed for Nissan and INFINITI’s automotive aftermarket industry. The unprecedented rewards program increased purchases of original equipment manufacturer (OEM) parts, bringing in significant revenue for the auto giant. The unique approach targeted independent.

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Automotive Marketing 76

CallSource Insights

JUNE 2, 2020

The automotive industry has been forced to re-evaluate a lot of ways we do business. Late last year, we launched an automotive brand promise to align our values about who we are in the industry. CallSource exists to help automotive brands and dealers improve performance on the phone. We want the entire automotive industry to know we value your partnership. President, Automotive. It has been said, by many, many people but we are in unprecedented times.

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Automotive Customer Support Marketing 40

Contact Center Pipeline

SEPTEMBER 14, 2016

When you think of brands that deliver service that “wows” customers, an automotive aftermarket parts and accessories business may not be the first thing that springs to mind. CARiD is working to change that. The online retailer is focused on providing an engaging customer experience similar to the type of personal attention offered by a […]. Agent Engagement Inside View agent empowerment agent engagement call center contact center customer experience

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Automotive Agent Empowerment Personalization Contact Center 100

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post Auto Industry Challenges Infographic appeared first on Think CX. Latest Thinking Strategy

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Automotive Management 100

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. View the Automotive Change Infographic. How will this affect your customer management? Contact us: info@thinkCX.co.uk. The post Auto Industry Challenges Infographic appeared first on Think CX. Customer Centricity

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Automotive Management Customer centricity 100

Ansafone

JUNE 20, 2018

Automotive, property, general liability, workmen’s comp? When You Outsource FNOL Calls, Select an Outsourcer Able to Process All Policy Lines How many types of insurance policies does your company provide? Whether it’s one line or many, the wise move when you outsource first notice of loss (FNOL) calls is to select a provider with the … Your FNOL Provider Should Cover All Type of Insurance Policies Read More ».

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CallSource Insights

AUGUST 19, 2019

CallSource, the inventor of call tracking and a leader in providing actionable solutions to the automotive industry, is pleased to announce the launch of Own-Set-Close Automotive Phrases & Skills Coaching. When recent automotive data shows that 80% of inbound auto sales calls do not result in an appointment, dealerships know that they can no longer ignore the importance of the phone.

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Automotive Coaching CRM Sales 52

ForeSee

JULY 5, 2017

As the largest digital automotive marketplace in the U.K., Auto Trader relies on keeping potential customers actively engaged and highly satisfied when visiting its digital channels – making a good customer experience a necessity. The post How Auto Trader boosted NPS scores 42% with ForeSee CX measurement appeared first on ForeSee. Client Voices Retail Auto Trader Case Studies Client Stories NPS

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Automotive Customer Experience 40

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post New Infographic: Challenges facing the Auto Industry appeared first on Think CX. Latest Thinking Strategy

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Automotive Management 100

Etech

DECEMBER 27, 2017

Automotive Read more about Big O Yes - "Dodgeball" (2017) :30 (USA). "For all your car's big 'oh nos,' there's always a big O Yes." Funny spot but I couldn't figure out why there was a tennis ball dangling on a string from the ceiling. Bit of a stretch. Add new comment

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Automotive 48

CallSource Insights

JUNE 9, 2020

Our automotive specialists have a proven track record for setting appointments and recapturing opportunities that would have gone to your competitor. The DealSaver Alert Recovery Program is the result of best practices created by our internal teams and top clients, ” states Pogo Parr, President of CallSource Automotive. . CallSource exists to help automotive brands and dealers improve performance on the phone.

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Automotive CRM Best practices Sales 40