Beyond Philosophy

JANUARY 19, 2015

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

Automotive 288

Automotive Marketing Travel Consulting 288

Infinity

MARCH 28, 2018

For automotive dealerships the main goal is to drive more car sales every month. According to a Think with Google: Automotive Trends Report 2018, these trends stood out among the rest for buyers in the U.S. 2) Think with Google: Automotive Trends Report , Google, (Feb, 2018

Automotive 63

Automotive Wireless Sales Advertising 63

CallSource Insights

OCTOBER 1, 2018

CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer’s buying journey, the phone is still key in a prospect’s car buying process. Phone calls are still the initial point of contact with your dealership for 25% of all consumers.

Automotive 87

Automotive Sales Coaching 87

Infinity

APRIL 10, 2018

The automotive sector is a fast-paced, ever-changing industry, so the challenge can feel even more brutal for marketers at car dealerships. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5

Automotive 46

Automotive Advertising Marketing Best practices 46

CallSource Insights

SEPTEMBER 25, 2018

You won’t believe how car buying has changed in the digital age. The car buying journey from inception to purchase has added a lot more steps since the age of the internet. No longer do consumers simply walk into a dealership and purchase a car off the lot.

Automotive 59

Automotive 59

Concentrix

JANUARY 3, 2019

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.

Automotive 75

Automotive Travel Banking Healthcare 75

Concentrix

JANUARY 3, 2019

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.

Automotive 56

Automotive Travel Banking Healthcare 56

Concentrix

JANUARY 4, 2019

Automotive Analytics Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelLearn how to close the Action Gap and get a better return on your VOC investment.

Automotive 40

Automotive Travel Banking Healthcare 40

Concentrix

JANUARY 4, 2019

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you.

Automotive 40

Automotive Travel Banking Healthcare 40

Concentrix

JANUARY 21, 2019

Automotive Research Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelRead this report on why you need to build an AI-infused cognitive contact center. The post Forrester Report: Future-Proof Your Customer Service appeared first on Concentrix.

Contact Center 43

Contact Center Automotive Customer Service Travel 43

Concentrix

JANUARY 4, 2019

Automotive Analytics Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelLearn how to close the Action Gap and get a better return on your VOC investment. The post VOC: The Action Gap appeared first on Concentrix.

Automotive 40

Automotive Travel Banking Healthcare 40

Concentrix

JANUARY 4, 2019

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service. The post Social Media Dominates Customers’ Online Activities appeared first on Concentrix.

Sales 40

Sales Customer Service Automotive Travel 40

Concentrix

JANUARY 4, 2019

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you. The post Corporate Fact Sheet appeared first on Concentrix.

Automotive 40

Automotive Travel Banking Healthcare 40

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post Auto Industry Challenges Infographic appeared first on Think CX. Latest Thinking Strategy

Automotive 130

Automotive Management 130

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. View the Automotive Change Infographic. How will this affect your customer management? Contact us: info@thinkCX.co.uk. The post Auto Industry Challenges Infographic appeared first on Think CX. Customer Centricity

Automotive 130

Automotive Management Customer centricity 130

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post New Infographic: Challenges facing the Auto Industry appeared first on Think CX. Latest Thinking Strategy

Automotive 130

Automotive Management 130

West

NOVEMBER 2, 2017

Healthcare Interactive Services Proactive Notifications & Mobility airline automotive business call case study center communication contact email emergency increasing insurance notification pharmacy proactive seasonality SMS strategy success text travel voice volume

Contact Center 62

Contact Center Automotive Customer Experience Airlines 62

ShepHyken

SEPTEMBER 26, 2018

I was talking to the manager of the service and repair center at a major brand automotive dealership.

Automotive 640

Automotive Management Customer Service Customer Experience 640

Nuance

SEPTEMBER 3, 2018

The automotive industry is among the top spaces for Internet of Things (IoT) adoption. New automotive technologies are changing the way we think, live and drive,” IFA states in the official press release announcing its SHIFT Automotive Convention.

Automotive 56

Automotive Technology 56

Ansafone

JUNE 20, 2018

Automotive, property, general liability, workmen’s comp? When You Outsource FNOL Calls, Select an Outsourcer Able to Process All Policy Lines How many types of insurance policies does your company provide?

Automotive 70

Automotive outsourcing Contact Center 70

Infinity

MAY 24, 2018

A major challenge for automotive marketers at major brands has always been understanding how their national campaigns and brand activity feeds potential customers into their local dealership partners. To find out how to execute a similar campaign for your automotive brand or dealership, start a conversation with us today. If you like, you can even take a look at some of the solutions we offer to the automotive industry.

Automotive 50

Automotive Marketing Best practices Metrics 50

Peter Lavers

SEPTEMBER 6, 2018

WCL Customer Management’s founder and MD Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Service Influencers of 2018 list. .

Automotive 130

Automotive B2C Customer Service B2B 130

Etech

DECEMBER 27, 2017

Automotive Read more about Big O Yes - "Dodgeball" (2017) :30 (USA). "For all your car's big 'oh nos,' there's always a big O Yes." Funny spot but I couldn't figure out why there was a tennis ball dangling on a string from the ceiling. Bit of a stretch. Add new comment

Automotive 48

Automotive 48

Nuance

AUGUST 24, 2018

Automotive 52

Automotive 52

inContact

OCTOBER 2, 2018

For more than a decade, floor-plan financing provider NextGear Capital has been helping independent automotive dealers—now over 23,000 of them in the U.S., Canada, UK and Ireland—with customized inventory finance solutions. NextGear’s lines of credit, in fact, give dealers the buying power they need to be successful. But NextGear also provides dealers much more, including responsive, reliable support by email, phone and chat.

Finance 63

Finance Automotive Interactive Voice Response Enterprise 63

ShepHyken

OCTOBER 24, 2018

An automotive repair center may bring the customer’s car to the front of the store for the customer to inspect before they drive away. I had the wonderful opportunity to interview Sam Stern , a principal analyst at Forrester Research for my Amazing Business Radio show.

Automotive 108

Automotive Surveys Customer Service Customer Experience 108

CallSource Insights

DECEMBER 4, 2018

It doesn’t matter if your industry is home services, health care or automotive repairs, in today’s Internet-centric world, expect prospective customers to do their research.

Automotive 61

Automotive Management 61

Peter Lavers

JULY 17, 2017

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. This blog coincides with the 10 th anniversary of the first signs of the Credit Crunch, which has impacted and continues to affect all our lives.

Management 214

Management Customer Experience Automotive Customer centricity 214

Service Strategies

JANUARY 23, 2017

This article painted scenarios of how poor service delivery had become in a multitude of industries such as: banking, airlines, retail, automotive, home services and technology. On February 2, 1987, Time Magazine’s cover story was titled “Pul-eeze! Will Somebody Help Me? Frustrated American consumers wonder where the service went.”

Automotive 40

Automotive Airlines Banking Self service 40

CallSource Insights

DECEMBER 27, 2018

An interview with one of CallSource’s Automotive Key Accounts Managers, Greg Semerdjian. After that, I transitioned to an Automotive Account Manager before finding my way into Auto Media. Name: Greg Semerdjian. Title: Key Accounts Manager. When did you start working for CS?

Automotive 54

Automotive Accountability Customer Care Management 54

ShepHyken

OCTOBER 15, 2018

CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product.

Automotive 90

Automotive Engineering Education Customer Service 90

Infinity

NOVEMBER 14, 2018

S&P report that two-thirds of automotive insurance customers, in the UK, choose their policy through a comparison website 4. 4] Automotive S&P statistic. [5] To a consumer who may only see you on a comparison site, insurance companies can seem like they are a dime a dozen.

Automotive 56

Automotive Marketing Upselling Banking 56

ShepHyken

SEPTEMBER 17, 2018

But what about a company like Hyundai (automotive) who ended up 14th on the list of top loyalty leaders. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Automotive 87

Automotive Customer Service Metrics Technology 87

ProProfs Blog

JANUARY 16, 2019

All the major automotive companies are multinational corporations. English is the global language of business, travel, and pleasure. Yet English is only spoken by 20% of the world’s population. That’s roughly around 1.5

Surveys 65

Surveys Healthcare Automotive Travel 65

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Benchmark 207

Benchmark Gamification Automotive Wireless 207

Outsource Consultants

OCTOBER 23, 2018

These vendors have experience in all industries, but some of the primary ones include: Automotive. Paraguayan call centers can provide services for many industries, including: Automotive. Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay.

outsourcing 68

outsourcing Automotive Real estate Wireless 68

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Remember when we used to talk about “channels and media”? Life was simple.

Automotive 202

Automotive SaaS Finance Marketing 202

Beyond Philosophy

APRIL 30, 2015

We consult companies in insurance, automotive or other manufacturers that sell through a dealer/distributor agent or any third party. These companies all struggle with the same question as a result of their business model: who is the Customer, the dealer or the end user? The reality is, both of them are. The Distributor Dynamic. Distributors (or Dealers) introduce an interesting dynamic to a business model. They are essentially an outside entity that controls the results for the suppliers.

Automotive 207

Automotive Metrics Consulting Consulting 207

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen.

Automotive 112

Automotive Chatbots Healthcare Airlines 112

Fenero

SEPTEMBER 15, 2018

Article Provided by SCC Services Group Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. By Francis Cyriac.

Call Center 87

Call Center Morale Automotive Telecommunications 87