Car Talk: The Marketing Gift of (Automotive) Gab

Beyond Philosophy

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

4 Factors Increasing Call Volume at Your Business (and How Proactive Communication Can Help)

West

Healthcare Interactive Services Proactive Notifications & Mobility airline automotive business call case study center communication contact email emergency increasing insurance notification pharmacy proactive seasonality SMS strategy success text travel voice volume

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Auto Industry Challenges Infographic

Peter Lavers

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post Auto Industry Challenges Infographic appeared first on Think CX. Latest Thinking Strategy

Auto Industry Challenges Infographic

Peter Lavers

The automotive sector is facing massive changes in the next 10 years. View the Automotive Change Infographic. How will this affect your customer management? Contact us: info@thinkCX.co.uk. The post Auto Industry Challenges Infographic appeared first on Think CX. Customer Centricity

3 Simple Ways to Make Your Small Business Stand Out

Toister Performance Solutions

Not knowing the area, I took a gamble and had it towed to Automotive Instincts , a nearby mechanic with good Yelp ratings. My wife, Sally, and I are in the middle of a bathroom remodel right now. I probably shouldn't share this, but we only got one bid for the project.

How to Create Your Punch List for Quick CX Wins

360Connext

Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management

Peter Lavers

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. This blog coincides with the 10 th anniversary of the first signs of the Credit Crunch, which has impacted and continues to affect all our lives.

Don’t Just Fix the Problem. Fix the Customer

ShepHyken

This concept became even more evident to me as I sat in on a meeting with one of the top automotive manufacturers in the world, Lexus. Customer Service Training.

Pipkins, Inc. Plans for New Jobs in Missouri

Pipkins

ACCI Specialty Materials, a startup that manufactures chemical products for the aerospace and automotive industries, is planning to add 14 jobs at its facility in Harrisonville. CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning to create 10 new jobs in Chesterfield.

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Transforming a Customer Service Culture in Manufacturing

Toister Performance Solutions

For example: Warranty registration Ordering parts Scheduling service Handling returns Managing service plans Mize serves a wide range of industries including appliances, automotive, and heavy equipment. The post-sale experience is a giant opportunity for many manufacturers.

Guest Blog: How to Make your Survey Better than Nordstrom, Lowe’s, and Wal-Mart

ShepHyken

Question Relevance —Ace, Gap, JC Penney, and O’Reilly Automotive all asked about their associate’s product knowledge (e.g. This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need.

Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Remember when we used to talk about “channels and media”? Life was simple.

Are You Driven to Delight?

CX Journey

They want to not only be best in automotive but to also be among the “best-of-the-best” customer experience providers irrespective of industry. Today I'm pleased to share a guest post by Joseph Michelli.

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Why Distributors Should Be Treated Like Customers

Beyond Philosophy

We consult companies in insurance, automotive or other manufacturers that sell through a dealer/distributor agent or any third party. These companies all struggle with the same question as a result of their business model: who is the Customer, the dealer or the end user? The reality is, both of them are. The Distributor Dynamic. Distributors (or Dealers) introduce an interesting dynamic to a business model. They are essentially an outside entity that controls the results for the suppliers.

Customer Centricity Masterclass with Doug Leather

Peter Lavers

Right amount of information and frameworks to use moving forwards” Leading Automotive, CX Manager. “Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. Doug Leather.

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

You could take automotive for instance, quality there is really, really improved. CCMC ~. This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P Carey School of Business at Arizona State University.