Loyalty Leaders: Salesforce for Automotive

Concentrix

Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video

Loyalty Leaders: Salesforce for Automotive

Concentrix

Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video

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Loyalty Leaders: Salesforce for Automotive

Concentrix

Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video

Loyalty Leaders Automotive for Salesforce Video

Concentrix

Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders Automotive for Salesforce Video appeared first on Concentrix.

Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. Join us if you are looking to learn why there's so much pressure to go digital, and how to successfully implement digital transformation through emerging technologies and transformation planning.

Infinity becomes preferred partner of Automotive Transformation Group

Infinity

Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. We look forward to working with Automotive Transformation Group’s customers around the world.”.

Car Talk: The Marketing Gift of (Automotive) Gab

Beyond Philosophy

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]

TechSee

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. When integrating any support solution, automotive OEMs should investigate the vendor’s after-sales support plans.

Coronavirus (COVID-19) Word Tracks for Automotive Dealers

CallSource Insights

The post Coronavirus (COVID-19) Word Tracks for Automotive Dealers appeared first on CallSource. Here are some word tracks to help guide your conversations during the COVID-19 outbreak.

Pulse Check: Roaring start to the year for automotive call volumes

Infinity

Like they are in the travel and retail sectors, call volumes in the automotive industry have accelerated upwards since the new year. In January, calls to automotive businesses were up 27.5% Call volumes in the automotive sector are up 23.2%

Should Your Automotive Dealership Have a Service BDC?

CallSource Insights

A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. An automotive dealership’s service department is important to create customer loyalty and bring in repeat customers and buyers.

SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS

SmartAction

Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The scheduling solution integrates with automotive dealership tools, including X-time, CDK, and others, so appointments are booked directly in real-time. ” To learn more about Otto, the virtual service advisor for automotive dealerships, visit [link].

Over 70% of Inbound Automotive Leads Don’t Book an Appointment

CallSource Insights

CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer’s buying journey, the phone is still key in a prospect’s car buying process. Phone calls are still the initial point of contact with your dealership for 25% of all consumers.

CallSource Announces Pogo Parr’s Promotion to President, Automotive Division

CallSource Insights

CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive. Pogo has a strong track record in the automotive industry and a reputation of loyalty and dedication to his company, employees, and customers. “In WESTLAKE VILLAGE—May 28, 2019.

13 Notable Inbound Phone Call Automotive Stats for Dealers

CallSource Insights

In the brand new Automotive Inbound Call Data Report , CallSource analyzed over 106 million phone calls to auto dealers over a 4 year span. The report illustrates how vital inbound phone calls are to the automotive industry, and delivers key takeaways for dealers to keep in mind when prioritizing phone calls. Over half (54%) of all inbound calls to automotive dealerships are revenue-winning opportunities. Numbers don’t lie – the phone is vital to automotive dealers.

Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

CSM Magazine

A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team. Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services.

Can automotive dealers still appeal to car buyers in 2018?

Infinity

For automotive dealerships the main goal is to drive more car sales every month. According to a Think with Google: Automotive Trends Report 2018, these trends stood out among the rest for buyers in the U.S. Automotive dealer marketers and sales teams need to know which vehicle models have these cameras. References: 1) Automotive Marketing: An Overview of Current Marketing Trends, Statistics, and Strategies , V12 Data, (Oct 25, 2016).

11 lessons for automotive dealers from 100 1-star reviews

Infinity

As the new number plates are released in the UK, automotive dealerships can expect a spike in interest from people buying new cars and trading in their old ones. See call tracking helps the automotive industry here , and get in touch with us here or via the chat box to the right if you’d like to discuss your challenges in more depth. You can’t win them all. But you can lose less.

CallSource is Pleased to Announce the Promotion of Kelley Koliopulos to Director of Retail Sales for Automotive

CallSource Insights

CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position. As we expand our automotive sales team, Kelley’s contribution will be invaluable in making sure the teams are aligned in messaging and strategy.

Four fast ways to reach new customers in the automotive industry

Infinity

The automotive sector is a fast-paced, ever-changing industry, so the challenge can feel even more brutal for marketers at car dealerships. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5

Call Center Software Built for Your Industry

TCN

Automotive Call Center Software Healthcare UtilitiesJust like you wouldn’t want to buy a car part that’s designed for an entirely. The post Call Center Software Built for Your Industry appeared first on TCN.

Insights to Help You Understand the Modern Consumer

TCN

Automotive Customer ServiceThe year 2020 changed the business work model, communications, and especially customer service. Faced with. The post Insights to Help You Understand the Modern Consumer appeared first on TCN.

How can you measure customer satisfaction?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience.

3 Benefits of An Efficient Auto Dialer System

TCN

Automotive Cloud Call Center SoftwareHaving an efficient auto dialer system implemented into your call center software has many benefits. The post 3 Benefits of An Efficient Auto Dialer System appeared first on TCN.

Recommendation Metrics: Which One Should You Recommend?

Concentrix

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Technology Resources TravelAre you using the right metrics to gauge your customers' loyalty? Learn how to make the best choice.

Why does the Automobile Industry Need a Call Center Software

Ameyo

Automobile Call Center Call Center Software automobile automotive call center softwareGlobalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago.

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand. The post ConcentrixCX: What If You Had CX Superpowers? appeared first on Concentrix.

Social Media Dominates Customers’ Online Activities

Concentrix

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service.

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What is the purpose of customer experience management?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is the purpose of customer experience management? Customer experience.

What is a multi-tenant cloud?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology.

What are the different kinds of top cybersecurity companies?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology.

What is CRM integration and why is it useful?

ViiBE Blog

Automotive , Construction , Energy , Insurance , SMB , Transport. Call Center Customer experience Remote operations Technology Automotive Construction Energy Insurance SMB TransportViiBE Blog. What is CRM integration and why is it useful?

CRM 52

What is a contact center?

ViiBE Blog

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Call Center Customer experience Remote operations Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a contact center? Call Center , Customer experience , Remote operations.

Social Media Dominates Customers’ Online Activities

Concentrix

Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service. The post Social Media Dominates Customers’ Online Activities appeared first on Concentrix.

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Corporate Fact Sheet

Concentrix

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you. The post Corporate Fact Sheet appeared first on Concentrix.

9 Automotive Buying Trends: The Consumer Journey from the Internet to Vehicle Purchase [Infographic]

CallSource Insights

You won’t believe how car buying has changed in the digital age. The car buying journey from inception to purchase has added a lot more steps since the age of the internet. No longer do consumers simply walk into a dealership and purchase a car off the lot. Much more time and research has been involved, and you need to make sure that your dealership is keeping up with the digital needs of your consumers.

VOC: The Action Gap

Concentrix

Automotive Analytics Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelLearn how to close the Action Gap and get a better return on your VOC investment.

Corporate Fact Sheet

Concentrix

Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you.

Forrester Report: Future-Proof Your Customer Service

Concentrix

Automotive Research Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelRead this report on why you need to build an AI-infused cognitive contact center. The post Forrester Report: Future-Proof Your Customer Service appeared first on Concentrix.

ConcentrixCX: What If You Had CX Superpowers?

Concentrix

Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand.