Beyond Philosophy

JANUARY 19, 2015

In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

Automotive 288

Automotive Marketing Travel Consulting 288

CallSource Insights

OCTOBER 1, 2018

CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer’s buying journey, the phone is still key in a prospect’s car buying process. Phone calls are still the initial point of contact with your dealership for 25% of all consumers.

Automotive 90

Automotive Sales Coaching 90

Infinity

MARCH 28, 2018

For automotive dealerships the main goal is to drive more car sales every month. According to a Think with Google: Automotive Trends Report 2018, these trends stood out among the rest for buyers in the U.S. 2) Think with Google: Automotive Trends Report , Google, (Feb, 2018

Automotive 63

Automotive Wireless Sales Advertising 63

CallSource Insights

SEPTEMBER 25, 2018

You won’t believe how car buying has changed in the digital age. The car buying journey from inception to purchase has added a lot more steps since the age of the internet. No longer do consumers simply walk into a dealership and purchase a car off the lot.

Automotive 61

Automotive 61

Infinity

APRIL 10, 2018

The automotive sector is a fast-paced, ever-changing industry, so the challenge can feel even more brutal for marketers at car dealerships. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5

Automotive 46

Automotive Advertising Marketing Best practices 46

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post Auto Industry Challenges Infographic appeared first on Think CX. Latest Thinking Strategy

Automotive 130

Automotive Management 130

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. View the Automotive Change Infographic. How will this affect your customer management? Contact us: info@thinkCX.co.uk. The post Auto Industry Challenges Infographic appeared first on Think CX. Customer Centricity

Automotive 130

Automotive Management Customer centricity 130

Peter Lavers

FEBRUARY 20, 2017

The automotive sector is facing massive changes in the next 10 years. Download the Automotive Change Infographic pdf . How will this affect your customer management? The post New Infographic: Challenges facing the Auto Industry appeared first on Think CX. Latest Thinking Strategy

Automotive 130

Automotive Management 130

Nuance

SEPTEMBER 3, 2018

The automotive industry is among the top spaces for Internet of Things (IoT) adoption. New automotive technologies are changing the way we think, live and drive,” IFA states in the official press release announcing its SHIFT Automotive Convention.

Automotive 57

Automotive Technology 57

ShepHyken

SEPTEMBER 26, 2018

I was talking to the manager of the service and repair center at a major brand automotive dealership.

Automotive 604

Automotive Management Customer Service Customer Experience 604

Ansafone

JUNE 20, 2018

Automotive, property, general liability, workmen’s comp? When You Outsource FNOL Calls, Select an Outsourcer Able to Process All Policy Lines How many types of insurance policies does your company provide?

Automotive 76

Automotive outsourcing Contact Center 76

Infinity

MAY 24, 2018

A major challenge for automotive marketers at major brands has always been understanding how their national campaigns and brand activity feeds potential customers into their local dealership partners. To find out how to execute a similar campaign for your automotive brand or dealership, start a conversation with us today. If you like, you can even take a look at some of the solutions we offer to the automotive industry.

Automotive 50

Automotive Marketing Best practices Metrics 50

Etech

DECEMBER 27, 2017

Automotive Read more about Big O Yes - "Dodgeball" (2017) :30 (USA). "For all your car's big 'oh nos,' there's always a big O Yes." Funny spot but I couldn't figure out why there was a tennis ball dangling on a string from the ceiling. Bit of a stretch. Add new comment

Automotive 48

Automotive 48

Nuance

AUGUST 24, 2018

Automotive 52

Automotive 52

inContact

OCTOBER 2, 2018

For more than a decade, floor-plan financing provider NextGear Capital has been helping independent automotive dealers—now over 23,000 of them in the U.S., Canada, UK and Ireland—with customized inventory finance solutions. NextGear’s lines of credit, in fact, give dealers the buying power they need to be successful. But NextGear also provides dealers much more, including responsive, reliable support by email, phone and chat.

Automotive 51

Automotive Finance Interactive Voice Response Enterprise 51

ShepHyken

OCTOBER 15, 2018

CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product.

Automotive 83

Automotive Engineering Education Customer Service 83

Peter Lavers

JULY 17, 2017

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. This blog coincides with the 10 th anniversary of the first signs of the Credit Crunch, which has impacted and continues to affect all our lives.

Management 214

Management Customer Experience Automotive B2B 214

CallSource Insights

SEPTEMBER 5, 2018

For our this installment of Meet the CallSource Team , I interviewed Jaque Sotolongo, a vital part of our automotive team here at CallSource. As I moved into an Account Management position and now as a Dealer Success Manager, I nurture and build relationships with our automotive clients.

Automotive 58

Automotive Accountability Sales Management 58

ShepHyken

SEPTEMBER 17, 2018

But what about a company like Hyundai (automotive) who ended up 14th on the list of top loyalty leaders. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Automotive 82

Automotive Customer Service Technology Metrics 82

Service Strategies

JANUARY 23, 2017

This article painted scenarios of how poor service delivery had become in a multitude of industries such as: banking, airlines, retail, automotive, home services and technology. On February 2, 1987, Time Magazine’s cover story was titled “Pul-eeze! Will Somebody Help Me? Frustrated American consumers wonder where the service went.”

Automotive 40

Automotive Airlines Banking Self service 40

Fenero

SEPTEMBER 15, 2018

Article Provided by SCC Services Group Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. By Francis Cyriac.

Call Center 87

Call Center Morale Automotive Telecommunications 87

ShepHyken

OCTOBER 19, 2018

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen.

Automotive 81

Automotive Chatbots Healthcare Airlines 81

CallSource Insights

OCTOBER 16, 2018

Yet, automotive dealerships are facing a reputation crisis. About Our Guest Author: Jonas Sickler is an expert in crisis communications and online reputation management. His advice has been featured in over 60 publications, including Forbes, Washington Post, CNBC, The Street, U.S.

Sales 63

Sales Automotive Personalization Customer Service 63

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Benchmark 207

Benchmark Gamification Automotive Wireless 207

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Remember when we used to talk about “channels and media”? Life was simple.

Automotive 193

Automotive SaaS Finance Marketing 193

Beyond Philosophy

APRIL 30, 2015

We consult companies in insurance, automotive or other manufacturers that sell through a dealer/distributor agent or any third party. These companies all struggle with the same question as a result of their business model: who is the Customer, the dealer or the end user? The reality is, both of them are. The Distributor Dynamic. Distributors (or Dealers) introduce an interesting dynamic to a business model. They are essentially an outside entity that controls the results for the suppliers.

Automotive 204

Automotive Metrics Consulting Consulting 204

BlueOcean - Customer Service Blog

SEPTEMBER 30, 2018

Here’s a true story: we had a client in the luxury automotive space. You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress.

Contact Center 56

Contact Center Automotive Metrics Accountability 56

Fonolo

AUGUST 17, 2017

7 – Automotive Customer Experience Association. For those looking to gain targeted industry insight, this customer experience group is specifically designed for automotive professionals. Customer experience is fast becoming the leading reason why customers choose your brand.

Automotive 72

Automotive Airlines Best practices Travel 72

Quality Contact Solutions

JULY 19, 2018

A ngela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals.

Telemarketing 69

Telemarketing Inbound sales outsourcing Sales 69

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Benchmark 150

Benchmark Gamification Automotive Wireless 150

360Connext

AUGUST 14, 2017

Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

Real estate 90

Real estate Automotive Construction Transportation 90

Toister Performance Solutions

JUNE 7, 2018

Not knowing the area, I took a gamble and had it towed to Automotive Instincts , a nearby mechanic with good Yelp ratings. My wife, Sally, and I are in the middle of a bathroom remodel right now. I probably shouldn't share this, but we only got one bid for the project.

Automotive 72

Automotive Advertising Management 72

ShepHyken

JULY 27, 2016

This concept became even more evident to me as I sat in on a meeting with one of the top automotive manufacturers in the world, Lexus. Customer Service Training.

Automotive 88

Automotive Management Customer Care Customer Service 88

Peter Lavers

JULY 7, 2015

Right amount of information and frameworks to use moving forwards” Leading Automotive, CX Manager. “Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. Doug Leather.

Customer centricity 173

Customer centricity Chief Customer Officer Automotive B2C 173

Quality Contact Solutions

JULY 26, 2018

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals.

Telemarketing 60

Telemarketing Wireless voip Automotive 60

Outsource Consultants

OCTOBER 2, 2018

These vendors have experience with a variety of industries, including: Automotive. Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years.

outsourcing 62

outsourcing Bilingual agents Automotive Telemarketing 62

Infinity

JULY 1, 2018

Whether your industry is property, the automotive sector, or even call tracking , leading boards at disruptive companies understand the importance of increased digitisation combined with a feverous obsession with customer centricity.

Automotive 52

Automotive Enterprise Education Technology 52

Toister Performance Solutions

MAY 18, 2017

For example: Warranty registration Ordering parts Scheduling service Handling returns Managing service plans Mize serves a wide range of industries including appliances, automotive, and heavy equipment. The post-sale experience is a giant opportunity for many manufacturers.

Automotive 62

Automotive Customer Service Sales Customer Experience 62

Infinity

JUNE 28, 2018

Carsales challenged automotive brands by mocking their flashy ads with their very own flashy ads. Last week’s Cannes Lions festival celebrated the best achievements of the creative and marketing industry.

Automotive 52

Automotive Sales Marketing Technology 52

Pipkins

MARCH 28, 2017

ACCI Specialty Materials, a startup that manufactures chemical products for the aerospace and automotive industries, is planning to add 14 jobs at its facility in Harrisonville. CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning to create 10 new jobs in Chesterfield.

Automotive 40

Automotive Government Customer Care Contact Center 40

ShepHyken

AUGUST 18, 2017

Question Relevance —Ace, Gap, JC Penney, and O’Reilly Automotive all asked about their associate’s product knowledge (e.g. This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need.

Surveys 82

Surveys Automotive Advertising Enterprise 82

CX Journey

DECEMBER 8, 2015

They want to not only be best in automotive but to also be among the “best-of-the-best” customer experience providers irrespective of industry. Today I'm pleased to share a guest post by Joseph Michelli.

Automotive 56

Automotive Sales Customer centricity Feedback 56

SmartAction

SEPTEMBER 5, 2018

Automotive companies can use AI automation to easily set up service appointments. You call your cable company excited about upgrading your entertainment plan – only to be put on hold for 20-plus minutes and stuck listening to continued elevator music interspersed with promos for other products and an occasional voice recognizing you’re still in a queue.

Automotive 40

Automotive Entertainment Call Center Healthcare 40