2023 Automotive CX Executive Report
Concentrix
JANUARY 30, 2023
Find out where the rubber meets the road in improving automotive CX with key findings from our automotive study conducted in partnership with Salesforce.
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Learning with Leaders: Automotive Cloud
Concentrix
OCTOBER 12, 2022
Learn where the automotive industry is headed from leaders at Salesforce and Concentrix. The post Learning with Leaders: Automotive Cloud appeared first on Concentrix. Videos Video
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Loyalty Leaders: Salesforce for Automotive
Concentrix
AUGUST 18, 2022
Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video
Loyalty Leaders: Salesforce for Automotive
Concentrix
AUGUST 18, 2022
Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video
Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. Join us if you are looking to learn why there's so much pressure to go digital, and how to successfully implement digital transformation through emerging technologies and transformation planning.
Loyalty Leaders: Salesforce for Automotive
Concentrix
AUGUST 18, 2022
Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix. Videos Video
Loyalty Leaders Automotive for Salesforce Video
Concentrix
AUGUST 18, 2022
Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders Automotive for Salesforce Video appeared first on Concentrix.
Learning with Leaders: Automotive Cloud Video
Concentrix
OCTOBER 12, 2022
The post Learning with Leaders: Automotive Cloud Video appeared first on Concentrix. Insights Video
How to Improve Customer Service in Automotive Industry
TeleDirect
NOVEMBER 9, 2022
Whatever your company provides, if it’s in the automotive industry, TeleDirect is your best choice for providing stellar customer contact services, converting leads and seeing return customers. The post How to Improve Customer Service in Automotive Industry appeared first on TeleDirect.
Concentrix Named Launch Partner for the Salesforce Automotive Cloud Platform
Concentrix
OCTOBER 13, 2022
The post Concentrix Named Launch Partner for the Salesforce Automotive Cloud Platform appeared first on Concentrix.
Loyalty Leaders Automotive for Salesforce Video
Concentrix
AUGUST 18, 2022
Join Salesforce and our loyalty team as we discuss the changes underway in the automotive industry. The post Loyalty Leaders Automotive for Salesforce Video appeared first on Concentrix.
Under the Hood: Automotive Dealer Marketing and Localization at Scale
Concentrix
OCTOBER 12, 2022
Discover how we help clients deliver automotive dealer marketing and local communication at scale for their business. The post Under the Hood: Automotive Dealer Marketing and Localization at Scale appeared first on Concentrix.
Car Talk: The Marketing Gift of (Automotive) Gab
Beyond Philosophy
JANUARY 19, 2015
In this blog, we’re zeroing in on automotive word-of-mouth. The post Car Talk: The Marketing Gift of (Automotive) Gab appeared first on Beyond Philosophy. According to Nielsen, word-of-mouth is the most trusted source of decision-influencing and decision-making information for consumers around the world. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.
Coronavirus (COVID-19) Word Tracks for Automotive Dealers
CallSource Insights
MARCH 30, 2020
The post Coronavirus (COVID-19) Word Tracks for Automotive Dealers appeared first on CallSource. Here are some word tracks to help guide your conversations during the COVID-19 outbreak.
How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]
TechSee
JANUARY 11, 2021
Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. When integrating any support solution, automotive OEMs should investigate the vendor’s after-sales support plans.
Pulse Check: Roaring start to the year for automotive call volumes
Infinity
MARCH 16, 2022
Like they are in the travel and retail sectors, call volumes in the automotive industry have accelerated upwards since the new year. In January, calls to automotive businesses were up 27.5% Call volumes in the automotive sector are up 23.2%
Should Your Automotive Dealership Have a Service BDC?
CallSource Insights
DECEMBER 12, 2019
A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. An automotive dealership’s service department is important to create customer loyalty and bring in repeat customers and buyers.
Over 70% of Inbound Automotive Leads Don’t Book an Appointment
CallSource Insights
OCTOBER 1, 2018
CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. How many sales dollars is your dealership losing from poor phone skills? While it is true that the internet has taken up a large part of the consumer’s buying journey, the phone is still key in a prospect’s car buying process. Phone calls are still the initial point of contact with your dealership for 25% of all consumers.
SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS
SmartAction
MARCH 15, 2022
Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The scheduling solution integrates with automotive dealership tools, including X-time, CDK, and others, so appointments are booked directly in real-time. ” To learn more about Otto, the virtual service advisor for automotive dealerships, visit [link].
CallSource Announces Pogo Parr’s Promotion to President, Automotive Division
CallSource Insights
MAY 28, 2019
CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive. Pogo has a strong track record in the automotive industry and a reputation of loyalty and dedication to his company, employees, and customers. “In WESTLAKE VILLAGE—May 28, 2019.
13 Notable Inbound Phone Call Automotive Stats for Dealers
CallSource Insights
APRIL 10, 2019
In the brand new Automotive Inbound Call Data Report , CallSource analyzed over 106 million phone calls to auto dealers over a 4 year span. The report illustrates how vital inbound phone calls are to the automotive industry, and delivers key takeaways for dealers to keep in mind when prioritizing phone calls. Over half (54%) of all inbound calls to automotive dealerships are revenue-winning opportunities. Numbers don’t lie – the phone is vital to automotive dealers.
Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive
CSM Magazine
NOVEMBER 11, 2015
A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team. Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services.
Can automotive dealers still appeal to car buyers in 2018?
Infinity
MARCH 28, 2018
For automotive dealerships the main goal is to drive more car sales every month. According to a Think with Google: Automotive Trends Report 2018, these trends stood out among the rest for buyers in the U.S. Automotive dealer marketers and sales teams need to know which vehicle models have these cameras. References: 1) Automotive Marketing: An Overview of Current Marketing Trends, Statistics, and Strategies , V12 Data, (Oct 25, 2016).
11 lessons for automotive dealers from 100 1-star reviews
Infinity
SEPTEMBER 17, 2019
As the new number plates are released in the UK, automotive dealerships can expect a spike in interest from people buying new cars and trading in their old ones. See call tracking helps the automotive industry here , and get in touch with us here or via the chat box to the right if you’d like to discuss your challenges in more depth. You can’t win them all. But you can lose less.
CallSource is Pleased to Announce the Promotion of Kelley Koliopulos to Director of Retail Sales for Automotive
CallSource Insights
MARCH 15, 2019
CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position. As we expand our automotive sales team, Kelley’s contribution will be invaluable in making sure the teams are aligned in messaging and strategy.
Four fast ways to reach new customers in the automotive industry
Infinity
APRIL 10, 2018
The automotive sector is a fast-paced, ever-changing industry, so the challenge can feel even more brutal for marketers at car dealerships. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. For example, Infinity’s newly released automotive best practices eBook states that global mobile usage is expected to pass 4.5
Call Center Software Built for Your Industry
TCN
MARCH 30, 2022
Automotive Call Center Software Healthcare UtilitiesJust like you wouldn’t want to buy a car part that’s designed for an entirely. The post Call Center Software Built for Your Industry appeared first on TCN.
Insights to Help You Understand the Modern Consumer
TCN
AUGUST 16, 2021
Automotive Customer ServiceThe year 2020 changed the business work model, communications, and especially customer service. Faced with. The post Insights to Help You Understand the Modern Consumer appeared first on TCN.
How can you measure customer satisfaction?
ViiBE Blog
AUGUST 25, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience.
3 Benefits of An Efficient Auto Dialer System
TCN
JULY 26, 2021
Automotive Cloud Call Center SoftwareHaving an efficient auto dialer system implemented into your call center software has many benefits. The post 3 Benefits of An Efficient Auto Dialer System appeared first on TCN.
Recommendation Metrics: Which One Should You Recommend?
Concentrix
APRIL 18, 2021
Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Technology Resources TravelAre you using the right metrics to gauge your customers' loyalty? Learn how to make the best choice.
Why does the Automobile Industry Need a Call Center Software
Ameyo
APRIL 23, 2019
Automobile Call Center Call Center Software automobile automotive call center softwareGlobalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago.
ConcentrixCX: What If You Had CX Superpowers?
Concentrix
JANUARY 3, 2019
Automotive Analytics Banking Videos Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel VideoGet the power! Turn your team into CX superheroes and change the way customers think about your brand. The post ConcentrixCX: What If You Had CX Superpowers? appeared first on Concentrix.
Social Media Dominates Customers’ Online Activities
Concentrix
JANUARY 4, 2019
Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service.
What is the purpose of customer experience management?
ViiBE Blog
AUGUST 17, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is the purpose of customer experience management? Customer experience.
What is a multi-tenant cloud?
ViiBE Blog
JULY 13, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud? Customer experience , Remote operations , Technology.
What are the different kinds of top cybersecurity companies?
ViiBE Blog
JULY 8, 2021
Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology.
Social Media Dominates Customers’ Online Activities
Concentrix
JANUARY 4, 2019
Automotive Thought Leadership Banking Consumer Electronics Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology TravelCapitalize on social media for brand building, sales, and customer service. The post Social Media Dominates Customers’ Online Activities appeared first on Concentrix.
Corporate Fact Sheet
Concentrix
JANUARY 4, 2019
Automotive Fact Sheets Banking Industry Consumer Electronics Solution Energy & Public Sector Healthcare Insurance Media & Comms Retail & e-Commerce Resources Technology Travel Fact SheetWho is Concentrix? We can’t wait to show you. The post Corporate Fact Sheet appeared first on Concentrix.
What is CRM integration and why is it useful?
ViiBE Blog
AUGUST 2, 2021
Automotive , Construction , Energy , Insurance , SMB , Transport. Call Center Customer experience Remote operations Technology Automotive Construction Energy Insurance SMB TransportViiBE Blog. What is CRM integration and why is it useful?
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