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Serving Up Elevated Customer Experiences with Michael Cecchi-Azzolina

ShepHyken

It improves employee morale and connects with customers, making everyone feel appreciated and special. It’s a simple yet overlooked way to enhance customer and employee interactions and build loyalty. Authentic leaders can transform a business. Plus, Michael shares how running a restaurant is like being on a Broadway stage.

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Why Happy Employees Mean Happy Customers with Ryan Minton

ShepHyken

What impact does leadership have on employee morale and customer experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What practical benefits come from creating an uplifting workplace culture? How does a hospitality mindset improve customer service across different industries?

Morale 230
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The Truth About Knowledge Overload: Why Speed Matters More Than Information in Customer Service

CCNG

After all, when agents spend more time searching for answers than solving problems, it can lead to burnout and reduced morale and ultimately higher absenteeism and attrition. It also leads to frustrated agents who feel overwhelmed and disengaged. Can Your Team Find Answers in Seconds? This is the question that really matters.

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Enhancing Customer Service With Personalized Corporate Recognition Strategies

CSM Magazine

Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. In today’s competitive environment, exceptional customer service is paramount. Discover the strategies that can transform your customer service operations.

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New Thinking About an Old Problem - Contact Center Employee Attrition

Elevate your contact center with our insights and practical recommendations, paving the way for reduced turnover, improved morale, and superior customer service. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on. This is your roadmap to a more effective, fulfilling workplace.

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How Can Cryptocurrency Businesses Better Their Customer Service?

CSM Magazine

Providing ongoing development opportunities for customer support teams can boost their confidence, competence, and morale. Continuous training ensures that support agents stay up-to-date with the latest trends and technologies in the cryptocurrency space. This results in more efficient problem-solving and higher customer satisfaction.

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From Burnout to Breakthrough: How AI is Transforming Call Center Coaching

Calabrio

This results in low morale, reduced productivity, and high turnover. AI-powered workforce management, coaching assistants, and automated feedback are transforming the industryoffering personalized coaching, optimized scheduling, and smarter workload distribution.

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How to Cut the High Cost of Contact Center Agent Attrition

When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. Agent attrition has always been a burden on a company’s bottom line.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coachâ„¢

Join Kate Nasser, The People Skills Coachâ„¢ & Author of Leading Morale to truly understand how call center agents get the most out of collaborative coaching so they can thrive as professional care experts. It can inspire and empower agents to make their next call better and more real for a refined customer experience.