Extending The Life of Your Construction Accounting Software


The construction industry is complex: full of behemoth-sized projects, unique processes, workflows, and other monumental tasks that always seem to be due yesterday. Without a good construction accounting software, businesses will likely collapse. Determine what your construction company needs in its accounting software. So any construction business looking to remain standing should always consider this ecosystem as part of their accounting assessment.

Seven steps to constructing the marketing departments of the future


Standing still is never an option, and nowhere is this truer than in marketing. A message that cuts to the core of the zeitgeist one day can be passé by the next news cycle.

Constructing the Mobile-Friendly Customer Feedback Survey: A Guide


Now we’ll go into the finer details of how to construct a flexible survey. Image Credit: construction corner by Jes , courtesy of CC BY-SA 2.0. In today’s world, where the average person actively uses their mobile device 3.3

The Power Of Constructive Impatience – A Key To Resiliency

CSM Magazine

Rather than respond with knee-jerk reactions or lash out in frustration or anger when the status quo is unacceptable and change is needed use constructive impatience. Constructive impatience builds a case for carefully crafted actions that elicit collaboration and cooperation rather than anger. Constructive Patience Elicits Collaboration. Constructive impatience is the result of changing the phrase, “somebody better do something” to “I better do something.”

Guest Blog: Surviving Poor Customer Service: 10 Lessons Learned


Sharing some of the customer-service snafus with friends and colleagues, we’ve discovered that these happenings are all too common for the construction industry. Customer Experience Customer Service communication construction industry poor customer service

Global contractor network enlists Taylor Reach in new telephony acquisition

Taylor Reach Group

Call Center Technology Contact Center Technology Press Release Technology Telecommunications #cctr #custserv #Cx #telecom #telephony call center communications construction contact center contractors Customer Experience customer service infrastructure suppliers Taylor Reach Taylor Reach Group TRG

Beyond CRM: How Method Helps Businesses Create Optimal Workflows


Changing software needs are a fact of life for growing businesses. It makes sense: as you acquire more customers, your processes become more complex and you need different tools to manage them. Many businesses start off with just accounting software, like QuickBooks.

CRM 65

You're Invited: Fireside Chat at QuickBooks Connect San Jose


Technology is changing the accounting industry. Many routine tasks can now be automated through accounting software, leaving accountants wondering what’s in store for their jobs. The answer is simple: they must expand their service offerings to deliver greater value to their clients.

More Than Just Number-Crunchers: How Accountants Provide Value-Added Services


Accounting Construction Consulting Creative Agencies CRM Customer Experience Customer Service Featured Manufacturing Marketing Method Customers Method News Nonprofit QuickBooks QuickBooks Connect Sales Scaling New Heights Small Business Uncategorized Video Interviews accountants accounting value-added servicesThose poor accountants. They get a bad rap. You know the stereotypes: “boring,” “bean counters,” or “math nerds.”

[Webinar] An Introduction to Method:Donor


Accounting Construction Consulting Creative Agencies CRM Customer Experience Customer Service Featured Manufacturing Marketing Method Customers Method News Nonprofit QuickBooks QuickBooks Connect Sales Scaling New Heights Small Business Uncategorized Video Interviews donor management Gregg Bossen nonprofit accounting nonprofitsAre you an accountant working with nonprofits who needs help getting their accounting practices whipped into shape? If your eyes just widened and you thought, “Yes!”

5 Scaling New Heights Sessions You Can’t Miss


Accounting Construction Consulting Creative Agencies CRM Customer Experience Customer Service Featured Manufacturing Marketing Method Customers Method News Uncategorized Nonprofit QuickBooks QuickBooks Connect Sales Scaling New Heights Small Business Video Interviews conferences

How I Started to Learn and Love Customizing Method


Accounting Construction Consulting Creative Agencies CRM Customer Experience Customer Service Featured Manufacturing Marketing Method Customers Method News Nonprofit QuickBooks QuickBooks Connect Sales Scaling New Heights Small Business Uncategorized Video InterviewsIf you’re like me, and new to the Method Partner Program , you may have had moments of apprehension around developing Method for your small business clients.

5 Simple Ways to Ensure the Effectiveness of Coaching

The Call Center School

We’ll emphasize the positive impact of involving the agent in the coaching process and provide you with techniques in order to do so more constructively.

The Truth About Transitioning From Employee To Supervisor

Myra Golden Media

You’ll be nervous about leading them and giving constructive feedback. Your communication ability, leadership strengths, ambition, and people skills got you this promotion. Now comes the hard part – dealing with conflict, giving feedback, toxic employees, and managing your time.

5 Ways Customer Experience Tools Help You Deliver Better Service


As I watch the team of construction workers break ground outside my window, I find myself staring at the equipment they’re using and how they use it.

3 Routes to Enrichment Benchmarks

Centriam Customer Experience Lab

But how does one begin constructing a business case applying this fact? Improving customer experience increases customer lifetime value. In fact, it dramatically increases it, as research indicates that satisfied customers spend more than twice as much as unsatisfied customers. Financial Drivers

Six Common Mistakes Almost Everyone Makes In Quality Monitoring In Contact Centers

Myra Golden Media

Coaches need to learn how to provide constructive feedback constructively, how to handle whiners and blamers, and how to maintain employee esteem throughout the coaching process.

Three Steps to Being Confident and Prepared When Talking to Employees About a Problem

Myra Golden Media

So, last night I had the idea to coach my son using the same three-step method I tell my clients to use when they have to help an employee through a problem or to give someone constructive feedback. Most managers don’t give employees the constructive feedback they need to develop and grow.

From Axes to Handbags: Why Customer Like Conspicuous Consumption

Beyond Philosophy

For example, when I think about a construction work site, I picture the black and yellow of the Caterpillar truck parked there. It says to me that the construction company is building something. I just bought a new Mont Blanc pen. I like writing with it.

Trying to Hire Millennial Employees for Customer Service Roles? Make Sure You’ve Mastered These 3 Things First.

Myra Golden Media

Offer feedback, both constructive and encouraging, consistently and genuinely, and you’ll be giving Millennials precisely what they’re seeking. And when you’ve hired the best Millennials, give them constant and genuine praise and constructive feedback.

4 Facts That Nobody Told You About Coaching Employees

Myra Golden Media

Constructive feedback and discipline should never be a shock to your employees. We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change.

The Key Benefits of Using an HVAC Answering Service

Ambs Call Center

For new construction this entails a properly designed and installed system. The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work.

Your Guide to Offering More Feedback Opportunities to Call Center Clients and Consumers


However, most call center managers only provide feedback from their own point of view, meaning that the constructive criticism that their staff receives is purely from the standpoint of improving within the ranks of the business itself.

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback


If you must provide constructive criticism, start the coaching session by praising the employee. It is easier to give constructive criticism if you can point to specific issues instead of giving generalized feedback.

SOFiSTiK | 2018 – presentation day in London

Branch Mesenger

The “SOFiSTiK | 2018 – presentation days” are aimed at entrepreneurs, interested structural engineers, and experienced SOFiSTiK users who want to learn more about the latest developments in construction planning.

Guest Blog: Ways to Improve Your Customer Experience Online


Use customer feedback constructively. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization.

Effective Feedback: How to Give Negative Feedback


Some agents may wind up complacent, feeling like they can do no wrong, and they might lose some trust in their leader(s), too, if they are never given any constructive criticism. [.]. The general idea is that positive feedback builds momentum toward positive performance. If positive feedback is all an agent or team hears, though, you can expect diminishing returns.

Increasing Parent Engagement with FreshGrade Next


While this positive reinforcement may sound encouraging, it doesn’t provide the constructive feedback that students need. We are pleased to announce some very exciting updates coming soon to FreshGrade.

How To Deliver Call Center Quality Feedback


When delivering call center quality feedback, there’s a risk an agent might feel they’re being attacked on a personal level, even if your criticism is constructive. Every agent in your call center has their own strengths and weaknesses.

It’s Time to Be Rational About Your Irrationality

Beyond Philosophy

We feel frustrated, scared, or stressed, and pounding/pressing/tap-tap-tapping feels satisfying, even though rational thinking dictates this behavior is not constructive—and usually makes it worse! You are irrational. Your friends are. Your manager is. I am, too.

Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

We did some work with a construction equipment manufacturer. They were dealing with construction people. In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. It was a tough audience.

The Blind RFP


But, what is the methodology used to construct the RFP recipient list? There are dozens of reasons why companies issue an RFP for call center services. Which vendors are on the list and why? Has the client narrowed the list by pre-screening vendors? Or, is the RFP issuer simply casting a wide net to a multitude of suppliers? I’d like to explore the subject of blind vs. pre-qualified RFP distribution and distill different points of view

Amazing Business Radio: Josh Liebman


He encourages companies to seek out constructive criticism in order to improve their way of doing business. Josh Liebman Encourages Running Toward Complaints, Not Away From Them. When it comes to receiving complaints, there are many people who would view this as a negative occurrence.

Amazing Business Radio: Marilyn Suttle


Hearing from a peer, even if it is constructive feedback, has a better impact on employees. Color Your Customers’ World. How can you create strong customer loyalty while staying inspired?

5 Reasons Why Chatbots Fail

Call Center Coach

It leverages Supervised Machine Learning in addition to it’s rule-based construction. The 3rd Generation chatbot adds Unsupervised Machine Learning in addition to Supervised Machine Learning and it’s rule-based construction.

55 Improvements I Hope You Make To Your Customer Experience

Myra Golden Media

Give employees constructive feedback on their service interactions. True nobility isn’t about being better than someone else. It’s about being better than you used to be. Wayne Dyer said that. Always speak in complete sentences. Don’t say, “Zip code?” Say, “May I have your zip code, please?”.

Celebrating Bridge-Builders

Chip Bell

The Supreme Court overturned the law, and a powerful bridge began to be constructed between the races. But that bridge is still very much under construction. Rosa Parks’ actions can be instructive in educating leaders on how to construct connections between people effectively. A crowded Montgomery, Alabama city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus.

Attributes of a Successful Contact Solutions Supervisor

Quality Contact Solutions

Jeri is a great communicator and is constructive and respectful of the employee with her response. By Marcia Jenkins, Senior Operations Manager. Meet Jeri Graesser! Jeri is a supervisor in our at-home, virtual call center.

Are Chatbots Actually Automating People?


We like to make chatbots appear as human as possible — culturally-appropriate names, carefully constructed avatars, colloquial vocabularies, jazzed up dialogs to make users feel like a real conversation is taking place — but bots are not human. Automation is pretty cool.

8 Leadership Strategies From An Influencer

Beyond Philosophy

6. Embrace conflict, but make it constructive. Childhood bullying gets a lot of attention these days, but bullying and other bad behavior can be just as destructive in the workplace as on the playground.