Beyond Philosophy

FEBRUARY 20, 2020

Messina compares our past construction of brands to a biological process. However, humans have a more complex construction, too, particularly with the brain. A team of people construct this character and talk on her behalf, connecting with others on the platform through comments and other dynamic back and forth.

Construction 406

Construction Chatbots Consulting Consulting 406

Contact Center Pipeline

APRIL 24, 2025

Workplaces vary dramatically, and the disputes that arise on a construction site are different from those in a surgical center or in a faculty meeting at a university. And they are different again for those in a contact center (also see BOX).

Construction 130

Construction Contact Center Management 130

ShepHyken

JULY 11, 2023

I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep.

Construction 296

Construction Customer Service Customer Experience Management 296

ShepHyken

JUNE 1, 2021

And, anabolic energy (levels 3 to 7) is the constructive and healing energy. They discuss how energy affects customer service and experience. Top Takeaways: There are two types of energy: Catabolic energy (levels 1 and 2) is the draining and destructive energy. Level 1: The state of being a victim.

Construction 373

Construction Consulting Consulting Customer Service 373

Beyond Philosophy

MAY 8, 2019

We did some work with a construction equipment manufacturer. They were dealing with construction people. That said, the human emotion of feeling “cared for” is universal. People want to feel it even in environments where you don’t think they will.

Construction 389

Construction Customer emotions Consulting Consulting 389

ShepHyken

SEPTEMBER 7, 2020

Four Experts, One Question: How Do You Give Constructive Feedback That Is Actually Constructive? The author went out to four experts (myself included) and asked us, “How do you give constructive feedback that is actually constructive?” by Steve Williamson. There are some excellent perspectives here.

Construction 234

Construction Customer Service Feedback Customer retention 234

CSM Magazine

APRIL 16, 2025

In recent years the construction industry has experienced significant changes driven by technological advancements. This article will delve into how ERP and CRM integration supports customer interaction in the construction industry. This helps prevent misunderstandings and miscommunication, fostering a better relationship with clients.

Construction 52

Construction CRM Finance Analytics 52

AWS Machine Learning

NOVEMBER 7, 2024

AWS Generative AI Constructs Library – This is an open source extension of the AWS Cloud Development Kit (AWS CDK) that offers multi-service, well-architected patterns for quickly defining generative AI solutions. For this post, we use the AWS CDK and the AWS Generative AI Constructs Library to create the Amazon Bedrock agent.

APIs 129

APIs Enterprise Automotive Customer Support 129

Beyond Philosophy

FEBRUARY 15, 2017

6. Embrace conflict, but make it constructive. In our customer experience consultancy, I always tell my team, “None of us is as clever as all of us.”. 5. Honesty is the best policy. Lying undermines trust. Just don’t do it. Great minds don’t always think alike.

Construction 382

Construction Consulting Consulting Education 382

Beyond Philosophy

JUNE 15, 2023

For me, a brand is a construct in my mind, not the products and their features. These theoretical types of constructs are often a topic of this newsletter. Let’s take a closer look at each of these, shall we? Rule #1: Focus on emotional benefits and value to your customers, not just on product features.

Banking 363

Banking Construction Accountability Advertising 363

TechSee

APRIL 30, 2025

Source: Salesforce​ How Sophie AI Bridges the Knowledge Gap Sophie AI addresses the tribal knowledge crisis by constructing comprehensive AI Knowledge Models that capture and operationalize organizational expertise:​ ● Textual and Voice Models: Capture and learn from your contact center and field service interactions.

Construction 124

Construction Contact Center 124

Beyond Philosophy

FEBRUARY 8, 2018

We feel frustrated, scared, or stressed, and pounding/pressing/tap-tap-tapping feels satisfying, even though rational thinking dictates this behavior is not constructive—and usually makes it worse!

Construction 337

Construction Consulting Consulting Customer Experience 337

Beyond Philosophy

SEPTEMBER 18, 2016

If they can construct KPIs that do not push products on customers that don’t want them and reward those that bear this standard, they will have given their organization the cultural makeover it’s clear they need. Wells Fargo has its work cut out for it to recover from this breach of corporate responsibility.

Banking 416

Banking Construction Accountability Sales 416

Beyond Philosophy

JANUARY 21, 2020

Then, once it has constructed the virtual fishing net, it can tell you what knot the customer wants to make next. Artificial intelligence (AI) has some exciting capabilities to create these fishing nets on behalf of your customers. It can analyze past customer behavior to predict their future actions. But will AI get it right or wrong?

Construction 300

Construction Consulting Consulting Customer Experience 300

Beyond Philosophy

APRIL 16, 2022

The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. A lot of companies get customer segmentation wrong. Or they got it right, but they did it seven years ago.

Construction 66

Construction Consulting Consulting Surveys 66

AWS Machine Learning

APRIL 24, 2025

The solution uses the data domain to construct prompt inputs for the generative LLM. This mapping is similar in nature to intent classification, and enables the construction of an LLM prompt that is scoped for each input query (described next). Scoping data domain for focused prompt construction This is a divide-and-conquer pattern.

Enterprise 108

Enterprise Construction Scripts APIs 108

Beyond Philosophy

SEPTEMBER 21, 2023

People are savvy enough to know that to have a low price, you need low costs, and low costs typically are associated with low-quality materials or construction. He wanted it to look like a lived-in store, a warehouse, or someplace construction workers go. Also, consider how you construct your pricing strategy.

Construction 221

Construction Marketing Personalization Management 221

AWS Machine Learning

MAY 30, 2025

Dreamcatcher is a user-friendly platform developed by ZURU that allows users with any level of experience to collaborate in the building design and construction process. With the simple click of a button, an entire building can be ordered, manufactured and delivered to the construction site for assembly.

Engineering 72

Engineering Construction Metrics Entertainment 72

Beyond Philosophy

DECEMBER 9, 2021

For example, our Emotional Signature ® Research process revealed what motivated their customers to work with a construction equipment manufacturing company. Not exactly what you would expect from a construction market customer, but there it was. .

Construction 221

Construction Feedback Surveys Sales 221

AWS Machine Learning

NOVEMBER 14, 2024

The following diagram depicts an architecture for centralizing model governance using AWS RAM for sharing models using a SageMaker Model Group , a core construct within SageMaker Model Registry where you register your model version. The final step is to register the candidate model to the model group as a new model version.

Government 104

Government Management APIs Accountability 104

Beyond Philosophy

FEBRUARY 16, 2024

These five principles serve as a compass, aiding in constructing a framework for achieving the best outcomes and comprehending the path taken, ensuring it can be replicated successfully. It’s possible that some organizations subscribe to the notion of, “If your parents didn’t instill it, we won’t either.”

Construction 221

Construction Personalization 221

Beyond Philosophy

JULY 26, 2024

However, relying solely on intuition is inadequate for constructing precise mental models. AI presents an intriguing opportunity to enhance this approach, enabling AI to predict customer responses by accurately simulating real-world behavior. This practical application holds immense promise.

Advertising 221

Advertising Customer Experience Construction Marketing 221

Beyond Philosophy

FEBRUARY 28, 2017

8. Find constructive ways to say “No.” If you say you’re going to do something, do it. Your reliability is just one of the things your employers will be watching during your first three months. 7. Ask questions. Don’t assume things. If you can’t do something or you don’t agree with a point, be diplomatic about it.

Construction 327

Construction Feedback Consulting Consulting 327

Beyond Philosophy

AUGUST 19, 2021

Colin’s Picks: How Apple Uses Psychology To Construct An Outstanding Experience. How Apple Uses Psychology to Construct an Outstanding Experience. To mark the occasion, we each chose three of the best episodes from the first 200. Here are our picks and the key things we learned from each. What is Customer Science?

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

Beyond Philosophy

NOVEMBER 15, 2019

They had picket lines around the construction site. When you walk into a Whole Foods, everything about their locations screams high prices, from the beautiful displays of fresh flowers to the perfect pyramids constructed in the produce section. The residents of Jamaica Plain were livid.

Construction 301

Construction Consulting Consulting Airlines 301

ShepHyken

MAY 31, 2019

Use customer feedback constructively. Services such as ReputationDesk can help brands track, monitor and react to feedback across the web and social media, allowing them to use real data to shape their customer experience strategy. Listen to the feedback that your customers give you online and use it to influence your next move.

Customer Experience 308

Customer Experience Feedback Construction Personalization 308

Steve DiGioia

AUGUST 16, 2021

You know your employees will take constructive criticism and apply it without guilt or hurt feelings. You have faith that every member will contribute to the department and support each other. You believe the project’s outcome will be complete and as intended. So, here’s the plan. 10 Actions to Bring Your Team Into Your Confidence Zone.

Construction 245

Construction Personalization Management Customer Service 245

Beyond Philosophy

MARCH 8, 2024

What the benefits are of constructive dissent, where leadership encourages team members to voice differing opinions and ideas, leading to better decisions and avoiding the pitfalls of silent conformity.

Construction 221

Construction Management 221

ShepHyken

FEBRUARY 22, 2021

Brands are forever fearing that one viral tweet could severely damage or even destroy their carefully constructed brand image in a fleeting yet far-reaching flurry of complaints. Customers have more power than ever to get their voice heard and listened to. My Comment: I’ve been saying that the “Word of the Year” is empathy.

Customer Service 281

Customer Service Customer centricity Construction Customer Experience 281

Beyond Philosophy

SEPTEMBER 20, 2018

If you get constructive criticism and then flip out, then the person who told you the truth will learn the lesson that you didn’t mean it (and that they aren’t safe to do so). Watch the reaction. If you ask for honest feedback, you need to be prepared to hear it and present an appropriate reaction. Positively reinforce honestly.

Construction 341

Construction Consulting Consulting Customer Experience 341

Beyond Philosophy

AUGUST 25, 2022

Using that data to construct a model or predictive theory about what that history tells you about the person’s motives, emotions, and understanding of your organization’s offering. One of the drawbacks of using data is it is inherently backward-facing. It is what happened then, not what is happening now.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

CSM Magazine

MARCH 17, 2025

While constructive criticism helps restaurants improve, false negative reviews or threats to tarnish a business’ reputation online have become serious issues. Listening when feedback is constructive and drawing boundaries when complaints turn unreasonable ensures both diners and staff are respected. What Can Restaurants Do?

Construction 52

Construction Morale Feedback Management 52

AWS Machine Learning

FEBRUARY 5, 2025

Colang is purpose-built for simplicity and flexibility, featuring fewer constructs than typical programming languages, yet offering remarkable versatility. It leverages natural language constructs to describe dialogue interactions, making it intuitive for developers and simple to maintain. Integrating Llama 3.1

Chatbots 109

Chatbots Construction Best practices APIs 109

Steve DiGioia

MARCH 14, 2022

I talk about how well you take constructive criticism and will do it better next time. I talk about how you’ve helped me train the newbies. I talk about how others look toward you for support and how you give it. I talk about your smile and how you make our customers feel. I talk about all the nice comment cards that mention your name.

Construction 43

Construction Morale Management Customer Service 43

CCNG

JUNE 5, 2024

When surveying your customers, do they get the impression that you want their honest feedback, even if it is constructive and not artificially loaded with the top ratings? Yes, filters can be applied when broadly sharing data to ensure it is constructive and not a personal attack on any of your employees. Keep it short!

Surveys 195

Surveys Construction CCNG Feedback 195

Beyond Philosophy

JULY 30, 2022

Understanding these principles, it is apparent what really matters in AI construction is the importance put upon the inputs in the coding process. It is finding an output from an input using a fundamental algorithm. Since the AI is simply doing the math, the algorithm is the most important part of any AI.

Construction 243

Construction Consulting Consulting Advertising 243

CSM Magazine

JANUARY 15, 2025

Providing Constructive Feedback An impactful aspect of AI role-play is the immediate, tailored feedback it provides. Constructive feedback ensures continuous progress, giving you a clear path toward becoming more emotionally aware during high-stakes customer interactions. This allows you to adjust and refine your approach in real-time.

Construction 52

Construction Feedback Customer emotions Personalization 52