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How AI Transforms Customer Support Into Customer Engagement with Christina McAllister

ShepHyken

By having real conversations, businesses can strengthen relationships and even create opportunities for more revenue through upselling. The ability to personalize relationships, even through beneficial upsells, marks a new era of customer service.” ” “The average handle time is not a customer experience metric.

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Redefining the Contact Center with Jonathan Rosenberg

ShepHyken

With AI tools, agents can support customers more effectively, easily handle complex queries, and even seize upsell opportunities. Great customer experiences can lead to loyal customers. It provides agents with insights and recommendations in real time so they can focus on building stronger relationships with customers.

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Three Key Chat Strategy Considerations

CCNG

Our experience shows that bad Chat experiences result in lower satisfaction for subsequent Phone conversations, less customer willingness to consider upsell opportunities, and future customer avoidance of Chat because the customer distrusts Chat capabilities. (3)

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How to Use Shopify for CX: The Complete Guide to Keeping Your Customers Happy

CSM Magazine

Shopify offers several tools and integrations to create unique shopping experiences for your buyers: Upsell and Cross-Sell Suggestions With apps like Bold Upsell and Frequently Bought Together, you can recommend products based on what the customer is adding to their cart.

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How Intent Data Helps Marketers Convert A-List Accounts

We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers

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The ROI of Omnichannel Customer Service: Metrics You Need to Track

CSM Magazine

Revenue Impact and Upsell Rates Measure how omnichannel customer service contributes to sales through upselling, cross-selling, and customer lifetime value. Customer Retention Rate Track the percentage of customers who continue doing business with you over time. How to track: Analyze CRM data alongside customer service interactions.

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Top 3 Trends Shaping Customer Service in 2025

TeleDirect

Revenue Growth: Improved customer experiences translate to higher sales, upselling opportunities, and reduced churn. Operational Efficiency: AI and analytics streamline processes, reducing the time and effort required to deliver exceptional service.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

See how sales can use real-time transcription to identify upsell opportunities and increase revenue. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution. Learn about advances in Conversational AI/Voicebots to reduce agent load.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.