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Redefining the Contact Center with Jonathan Rosenberg

ShepHyken

With AI tools, agents can support customers more effectively, easily handle complex queries, and even seize upsell opportunities. Great customer experiences can lead to loyal customers. It provides agents with insights and recommendations in real time so they can focus on building stronger relationships with customers.

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Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

ShepHyken

Having a dedicated team of Customer Success managers is a much better strategy for companies who want to focus on keeping their existing customers happy while looking for opportunities for upsell. By having greater visibility into the practicalities, they are trained to seed the idea of upsells and cross-selling.? .

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Three Key Chat Strategy Considerations

CCNG

Our experience shows that bad Chat experiences result in lower satisfaction for subsequent Phone conversations, less customer willingness to consider upsell opportunities, and future customer avoidance of Chat because the customer distrusts Chat capabilities. (3)

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. That’s the famous McDonald’s upsell question. It’s an upsell, and one that makes the customer glad they bought. My take on the upsell and cross-sell is that if you don’t do it when you should, it’s bad customer service.

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How Intent Data Helps Marketers Convert A-List Accounts

We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers

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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. The same goes for upselling—47% of companies report that 11-30% of their revenue comes from upselling. But it doesn’t come easy. But it doesn’t come easy.

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Don’t Get Angry, Get Relevant: How CX Leaders Can Finally Get Their Seat at the Table

CCNG

For example: Revenue Growth : Can your CX team identify touchpoints where customer experience improvements are likely to increase conversion rates, upsells, or referrals? Theyre focused on growth, profitability, and efficiencyand they need to see how CX ties directly to these areas.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

See how sales can use real-time transcription to identify upsell opportunities and increase revenue. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution. Learn about advances in Conversational AI/Voicebots to reduce agent load.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.