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The 5 Rules of Measuring and Managing Customer Emotions

Beyond Philosophy

Once you realize that emotions are a significant part of the process, it is time to work them into your business strategy. Today, I will talk about five rules for measuring and managing customer emotions that we shared on a recent podcast. The 5 Rules for Measuring and Managing Customer Emotions. Be specific.

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Detecting customer emotions with CallMiner

Callminer

Detecting emotions is hard. It is hard for machines because it is hard for humans. Read this blog to learn why it is so hard and why the CallMiner platform is one of the leaders in the space.

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The Secret of Measuring Customer Emotions

Beyond Philosophy

However, too many organizations do not get specific enough about customer emotions. They are content with determining whether the customers feel positive or negative about their experience or whether the customer’s assessment was good or bad. That is ridiculous. Only a fool wouldn’t measure their results.

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How To Measure Customer Emotions

Beyond Philosophy

Measuring customer emotions for your Customer Experience is a vital activity for your organization. We discussed how to measure customer emotions on our recent podcast. What Emotions Should You Measure? NPS is a meaningful way to measure your Customer Experience, but it isn’t the only way.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.

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How To Measure Customer Emotions

Beyond Philosophy

What emotions should we be measuring? The post How To Measure Customer Emotions appeared first on. Where and when should we be measuring them? Colin and Ryan discuss what is best practice and what you should be doing.

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What Customer Emotions Drive the Most Value

Beyond Philosophy

What Customer Emotions Drive the Most Value. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. Listen to the podcast in its entirety to learn more about what customer emotions drive the most value for your Customer Experience.

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Developing Agent Empathy Through Emotional Intelligence

Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX

This webinar will cover: Why it’s important for contact centers to understand and practice customer empathy. How to use Emotional Intelligence to recognize and respond to customer emotions. How to coach agents to improve their Emotional Intelligence and empathy skills.