Beyond Philosophy
OCTOBER 13, 2022
Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.
Toister Performance Solutions
OCTOBER 7, 2021
A few years ago, I stopped most of my consulting. Companies that hired any customer service consultant were struggling to see any gains. And I'll share the one time when a consultant probably is the right choice. #1 2 You are not open to change Many leaders hire consultants for validation. But something gnawed at me.
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Taylor Reach Group
MAY 14, 2019
There was a time where video games were purchased, played and completed with no reason to interact with their creators. Box for comments and feedback. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line.
Beyond Philosophy
AUGUST 20, 2020
The challenge with feedback and reviews is they are frequently solicited but infrequently completed. For example, reviews of refrigerators will not be as emotional as reviews of a controversial video on current affairs. It’s just another example of how small things can affect customers and their feedback. .
PeopleMetrics
MARCH 21, 2018
But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. Watch this edition of #CXSecrets above, or click here to download the video transcript. The power of the feedback mechanism has shifted from the company to the customer.
CCNG
SEPTEMBER 8, 2020
The video clip of Trey’s comments comes from a recent Town Hall meeting with members of CCNG. The six components include: Recruiting Onboarding New Hire Training Ongoing Training Feedback Quality Assurance Trey has led remote teams over the last fifteen years; including leading a recent contact center operation with over 900 remote agents.
PeopleMetrics
MARCH 26, 2018
Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. Watch this edition of #CXSecrets above, or click here to download the video transcript. Optimizing the feedback collection experience. Touchpoints vary.
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