Consulting Feedback Journey mapping Video 
GetFeedback
JANUARY 12, 2020
Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect. Journey mapping as a CX tool.
360Connext
AUGUST 9, 2017
We’ll be able to view our data from 300 different angles and ask customers for feedback at every turn! Your customers won’t care if you view their feedback from dozens of angles if they are just trying to tell you something is not working for them and nobody seems to care. CX Strategy by Journey Mapping.
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ChurnZero
MAY 3, 2022
Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Start with: CSM Mastermind: Sharing Customer Feedback Effectively. We also love their bite-sized CS skills videos that tackle common challenges for CSMs. 1: SuccessHACKER. 2: CSM Practice.
GetFeedback
JULY 19, 2019
These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Will VoC feedback help you live up to your customer experience mission and brand promise? How will you act on your VoC feedback on an ongoing basis? Create your VoC feedback mosaic.
Nicereply
FEBRUARY 16, 2021
In order to improve the entire customer journey, we need to look at the big picture. In CX teams, we draw a customer journey map which includes all the touchpoints between customer and company. Kerry Bodine, a customer experience consultant, Moz Whiteboard Friday. Listen to feedback. Multiple channels.
ClearAction
DECEMBER 16, 2017
When people from adjacent functions look at an end-to-end customer journey map , the severe need for extensive collaboration is obvious. Keep these pictures, along with pictures and videos and comments from customers, front-and-center in break rooms or hallways and other places every team member will see daily.
Enghouse Interactive
JUNE 18, 2021
Defining the day as a journey. Build a simple “Employee” Journey Map highlighting the interesting parts, the boring parts, the team stuff and of course the fun. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! I have read a lot of complaints about video meetings.
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