Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% We were all given a little empathetic medicine this year.
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