Sat.Apr 27, 2024 - Fri.May 03, 2024

article thumbnail

AI-based call center: How do they work?

NobelBiz

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

article thumbnail

Service Recovery: Four Steps to Keeping Customers

CSM Magazine

We all make mistakes. If anyone tells you they never a mistake, that’s a lie. More likely, what those people actually are telling you is that, even when they make a mistake, they won’t own it. Owning our mistakes is a critical step in service recovery—and service recovery is critical to the success of your business, no matter what that business is.

Airlines 104
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Which Programming Language to Choose for AI?

Cisco - Contact Center

Did you ever ask ChatGPT how it was programmed? Or which programming language might be useful when you are about to create or test new AI application features?

105
105
article thumbnail

The Vital Role of Emergency Communication and Employee Communication Software

CSM Magazine

You know, in this day and age, with all the craziness and uncertainty going on in the world, having the right communication tools in place can be an absolute lifesaver – both for businesses and the people who work for them. That’s where Emergency Communication and employee communication software come into play. Now, I get it; the idea of “emergency communication software” might sound a bit heavy, right?

article thumbnail

3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

article thumbnail

The Power of Psychology: Effortless Ways to Build Customer Loyalty

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of our podcast listeners stumped me a bit with a recent question. Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. I decided that such a good question deserved a good answer or, at least, the best possible answer I had.

More Trending

article thumbnail

How to harness customer insights in the age of information overload

Callminer

Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insights to drive meaningful business improvements?

182
182
article thumbnail

How to Respond to Negative Feedback: A Professional Approach

Nicereply

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. They allow you to take a closer look at your performance and take the steps to improve for the future. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

article thumbnail

Beyond visibility, there’s observability

Cisco - Contact Center

Organizations are shifting to observability over the entire application stack to achieve exceptional, secure, performant digital experiences Whether managing supply chains, transferring funds,… Read more on Cisco Blogs

article thumbnail

Organizational Transformation

Horizon CX

Organizational Transformation: The Role of Customer Experience Professionals Introduction Organizational transformation is often perceived as an elusive goal, reserved for C-suite executives with immense power and influence. That may be true in many instances, but the reality is more nuanced. While transformation involves reshaping an organization into something new, customer experience (CX) professionals wield significant potential to drive this change, even from positions below the C-level.

article thumbnail

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

article thumbnail

Why Customers Make Instant Decisions And How To Effect it

Beyond Philosophy

A Master Class Part 1: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on why customers make quick decisions and how you can sway those decisions in your favor.

Sales 221
article thumbnail

Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

article thumbnail

Revolutionizing large language model training with Arcee and AWS Trainium

AWS Machine Learning

This is a guest post by Mark McQuade, Malikeh Ehghaghi, and Shamane Siri from Arcee. In recent years, large language models (LLMs) have gained attention for their effectiveness, leading various industries to adapt general LLMs to their data for improved results, making efficient training and hardware availability crucial. At Arcee , we focus primarily on enhancing the domain adaptation of LLMs in a client-centric manner.

APIs 105
article thumbnail

A Perfect Pairing: Introducing the New Lineup of Yealink WiFi Desk Phones

VirtualPBX

In the ever-evolving landscape of office communication, staying ahead means embracing innovation that seamlessly integrates with your existing infrastructure. We understands this need intimately. That’s why we’re thrilled to introduce the newest lineup in our hardware store of Yealink WiFi Desk Phones, the perfect complement to our contact center and business phone plans.

voip 104
article thumbnail

Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

article thumbnail

AI-based call center: How do they work?

NobelBiz

AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

article thumbnail

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

article thumbnail

Up-Skill at the Cisco Live 2024 DevNet Zone

Cisco - Contact Center

Get AI-ready with sessions on the latest solution advancements Visit the DevNet Zone at Cisco Live Register for sessions With the advent of multi-cloud architectures, microservices, and AI supported … Read more on Cisco Blogs

97
article thumbnail

Amazon Personalize launches new recipes supporting larger item catalogs with lower latency

AWS Machine Learning

Personalized customer experiences are essential for engaging today’s users. However, delivering truly personalized experiences that adapt to changes in user behavior can be both challenging and time-consuming. Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise.

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

How Contact Center AI Can Help Reduce Customer Churn

MiaRec

Did you know that a 5% reduction in customer churn can lead to a profit increase of 25% to 125%, or that businesses have to spend five times more to acquire a new customer than to retain an existing one, according to the HBR? Contact centers equipped with effective training and the right tools can empower agents to resolve issues efficiently and provide a positive and personalized experience.

article thumbnail

Software Development as a Service (SDaaS) in 2024: A New Solution to Old Challenges

Helpware

Discover how Software Development as a Service (SDaaS) reinvents outsourcing so you can maximize development business value.

article thumbnail

Unifying Excellence with Strategic Partnerships: Cisco Black Belt Academy and VQ Communications

Cisco - Contact Center

Embark on an enhanced learning journey with the Cisco Black Belt Academy—a transformative platform designed to give you a competitive edge in the dynamic Cisco ecosystem.

article thumbnail

Meet NOVA, SmartAction’s NEW Virtual Agent Platform

SmartAction

Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. Our new agent design platform has a myriad of exciting new design features that give businesses the power to access and edit their call flows in a user-friendly interface, with exciting additional upgraded technologies! With NOVA, managing your omnichannel virtual agent has never been faster or easier.

article thumbnail

What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

article thumbnail

Top 10 WordPress SEO Consultants for 2024

OctopusTech

Intro Alright, we’ve got to start this one with a pretty wild statistic – WordPress now powers over 43% of websites globally. 43%! That’s essentially nearly half the internet running on WordPress. When you really think about it, that market share isn’t too surprising though. WordPress just works. It’s user-friendly, flexible, and has a robust ecosystem of plugins/themes to build virtually any kind of website.

article thumbnail

31 effective employee onboarding survey questions to ask new hires

delighted

First impressions matter, especially those that new hires form on their first day. Did they feel welcomed? Were clear expectations set? Asking new hires about their onboarding experience can reveal powerful insights that help set employees up for success from the moment they start with your company and beyond. To glean these insights, you need to understand what an onboarding survey is, why it is important, which onboarding survey questions to ask, and the best practices for onboarding new emplo

Surveys 65
article thumbnail

Setting the Standard: Cisco Catalyst switches among the first to achieve ENERGY STAR certification

Cisco - Contact Center

Today, two of Cisco’s Catalyst line of switches, C9200-L and C9300-48P , are officially ENERGY STAR ® certified by the U.S. Environmental Protection Agency.

98
article thumbnail

Improve chatbot performance with conversation intelligence

Tethr

How to improve your chatbot's efficiency and performance with insights from conversation intelligence.

article thumbnail

SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

article thumbnail

12 Tips For Magento Website Design

OctopusTech

Introduction Magento is a hugely popular ecommerce platform, powering over 250,000 online stores worldwide. And it’s not hard to see why – the flexibility and customization options Magento offers are second to none. But here’s the thing – having a Magento site alone doesn’t guarantee success these days. With so much competition in the ecommerce space, your website’s design and user experience are absolutely crucial for attracting new customers and turning pros

article thumbnail

Are live answering services the key to small business growth?

AnswerConnect

Want to know if a live answering service could be the solution to grow your small business? Read on for everything you need to make the right decision. The post Are live answering services the key to small business growth? appeared first on AnswerConnect Blog.

article thumbnail

Computing that’s purpose-built for a more energy-efficient, AI-driven future

Cisco - Contact Center

In parts one and two of this AI blog series, we explored the strategic considerations and networking needs for a successful AI implementation.

101
101