Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Box for comments and feedback. by JD Fairweather.

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. 10 tips on gathering post-event attendee feedback.

#CXSecrets: Don't Limit Feedback Opportunities

PeopleMetrics

But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. Watch this edition of #CXSecrets above, or click here to download the video transcript. Customer Feedback CX Secrets

How YETI Stays Ahead with Feedback

GetFeedback

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements.

Study: The Health of the Contact Center

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. feedback from. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

How to Get the Most Out of Training Videos

Toister Performance Solutions

Training videos are increasing in popularity. There's good reason for this: Videos cost far less than hiring a trainer. Video can be more effective than live training. And there's a giant caveat—you have to change the way you use video. Give feedback and discuss progress.

How to Deliver a Great Customer Experience (VIDEO)

GetFeedback

Companies tend to succeed when they listen to the voice of the customer and iterate based on their feedback. Examine the customer feedback you receive. The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog.

#CXSecrets: Collecting Feedback IS a Touchpoint

PeopleMetrics

Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. Watch this edition of #CXSecrets above, or click here to download the video transcript.

Video: Putting Customer Feedback to Work in the Call Center

Clarabridge

Watch this video to see how he pinpoints the reason why customers seem unhappy with the loyalty program and works to correct the issue. To learn more about how call centers can put customer feedback to work, read our guide: 5 Reasons Why Store Operations Teams Can’t Ignore CX Data. The post Video: Putting Customer Feedback to Work in the Call Center appeared first on Clarabridge. Meet Eric.

Creating Customer Service Training Videos to Onboard New Recruits

Kayako

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace.

APIs 76

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. feedback from. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

How to Give Feedback to a Defensive Employee

Toister Performance Solutions

The feedback session wasn't going well. How do you get employees to embrace feedback, when they don't agree their performance needs to improve? You can see an example in this short video. Some employees just aren't open to feedback, no matter how you approach them.

What Video Games Can Teach You About Customer Experience

PeopleMetrics

Video game designers are experts in flow. A great example of how flow works in video games is Tetris. Tetris is one of the most popular video games of all time, and it’s simple and addictive. Through design, video games position failure as a motivational tool.

CX Secrets: CX Leaders Shouldn't Focus on Managing Feedback Systems

PeopleMetrics

As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? The 40 Lessons That Turn Customer Feedback into Gold.

How to Improve Training with Level One Feedback

Toister Performance Solutions

Level one feedback is more commonly known as the survey you take at the end of a training program. But I leaned heavily on level one feedback for a recent project. Many of the revisions I made came directly from level one feedback. Overall, the feedback was very positive.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

24/7 Email CX Web Chat Mobile Video Text. feedback from customers is the. Shorten feedback. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics.

How to Close the Loop on Customer Experience Feedback

delighted

The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. To help both your company and clients feel successful after customer feedback has been delivered, you need to have an efficient process for taking action and closing the loop. Keeping some best practices in mind, let’s dive into how to interpret customer feedback and channel those insights to the right teams for execution.

How Companies Can Facilitate Feedback Loops and Differentiate on Support

Solvvy

Another product feedback we got from our customers is the pain in making their beds because they can’t tell the difference between the short and long sides of fitted sheets so we added a tag so you can easily tell them apart. Audi started providing a custom video from your technician explaining exactly the additional repairs your car needs. Caroline : Actually, our VP of Marketing came from CX so he’s always open to customer feedback on our marketing campaigns.

How Wipster Keeps Customers Happy and Videos Joyful

AskNicely

Wipster is an intuitive video review and approval platform, designed for producers, creative teams, marketing departments and other video makers around the world. They’re committed to taking the pain out of getting videos approved and delivered. “A

Building Innovation on Customer Feedback

Avaya

The campaign, the Fiesta Movement, was a huge success, increasing awareness of the new vehicle—and giving Ford invaluable feedback from real users, literally the word on the street. The post Building Innovation on Customer Feedback appeared first on Avaya Connected Blog.

How to Improve Customer Experience in an Era of Choice

one tweet, Facebook post, or YouTube video from a disgruntled customer. feedback, expectations, preferences, etc. feedback together, you can better. HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. EXPERIENCE IN AN.

Video: Turning Your Contact Center Into A Profit Center

RapportBoost

We welcome your feedback. . We have time for about a couple more questions, we have got one from the audience asking, do you ever get feedback that scripting appears insincere, particularly if you have a person coming back for a second chat with a different agent?

Earning Loyalty Through Respect – A Customer Feedback Tale

The Center for Client Retention

While you may not find this indicator on an executive dashboard, one of the most powerful signs is how a brand responds to customer feedback. Let’s look first at brand who knows how to handle feedback in spectacular fashion, B&H Photo and Video.

5 Tips for Transforming B2B Customer Feedback into Action

Clarabridge

When a global product manager said those words to me recently, she meant that she would not normally have been aware of the customer feedback insights my team had provided if we were still using traditional market research alone. And, of course, we listen to their feedback, too!

B2B 87

Analyzing Customer Feedback Data: Manual Analysis vs NLP

Clarabridge

Organizations have two kinds of customer feedback data that they measure, store, and analyze: structured and unstructured data. Unstructured data as it exists today is, basically, text, although it can also include other media such as audio, photos, or videos.

How Wipster Keeps Customers Happy and Videos Joyful

AskNicely

Wipster is a fast growing SaaS business delivering their intuitive video review and approval platform to thousands of users across global brands such as Tesla, Shimano and Shopify. Designed for producers, creative teams, marketing departments and other video makers around the world, they’re committed to taking the pain out of getting videos approved and delivered. “A Get your customers to talk to them and provide feedback used to be a challenge for Wipster.

11 Proven Approaches to Customer Feedback Employee Engagement

Genroe

Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees. They won’t see the rosy, new, customer feedback driven world. Create “Vox Pop” videos to share success stories.

The Future of Feedback Is Here—It’s Time to Move Beyond Surveys

inmoment

We now have that technology and can move beyond calculating metrics to deriving deep meaning from the natural conversations customers are having through open-ended comments, social media channels, contact centers, video, voice and even images. And at a larger scale, structured surveys dumb down feedback regarding the real and complex human experience. I recently caught a terrific article in the Wall Street Journal skewering the over-reliance on Net Promoter Scores.

Why the Customer Experience is Important for All Shoppers [Video]

Fonolo

Making the Most of Customer Feedback. It’s that time of year again, the holidays are creeping in, and before you know it frantic shoppers will be soaking up those Black Friday and Cyber Monday deals; soon enough everyone will be in shop till you drop mode.

How to Close the Loop on Customer Experience Feedback

delighted

The sheer amount of data alone that comes in from surveys can cause delays in responding to customer feedback and hinder efficient growth. To help both your company and clients feel successful after customer feedback has been delivered, you need to have an efficient process for taking action and closing the loop. Keeping some best practices in mind, let’s dive into how to interpret customer feedback and channel those insights to the right teams for execution.

3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]

Fonolo

To save you some time, we’ve extracted video snippets showcasing highlights from the discussion. How Customers Feel About Customer Feedback. Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a crisis.

A Celebrity Did What to Comcast? The Power of Customer Feedback

PeopleMetrics

At PeopleMetrics we’re all about gathering customer feedback. But we aren’t just helping companies to listen to their customers – we advise them to close the loop too (that is, follow-up on the feedback – get in touch – help solve a problem if need be.). As Brown’s frustrations grew, his negative feedback continued to fill the Twitterverse. Hey @comcast and I''m going to make a video of it.

3 Takeaways from Our Live Discussion on How the Twilio / Amazon ‘Stack’ is Changing the Call Center [Video]

Fonolo

To save you some time, we’ve extracted video snippets showcasing highlights from the discussion. How Customers Feel About Customer Feedback.

Social Media Analytics vs. Direct Feedback

Customer Interactions

While this is not an unwise choice for capturing the Voice of the Customer, I would suggest examining the merits of direct feedback as well. Many organizations are scared by the looming colossus that is the internet and the many stories about share prices being slashed overnight after a viral YouTube video has taken off.

4 Ways Agents Can Help Create the Ideal Customer Journey Map

TechSee

A successfully resolved customer episode generates a genuine feelgood factor and a high NPS or CES score, but for customer journey mapping, negative feedback can have more value.

New Educational Podcast & Videos on Analog to IP Migration

Customer Interactions

As a result of your feedback on my recent podcast on "Migrating from Analog to IP Video," I decided to also create some educational videos to convey the story in a more visual way, first from a purely educational perspective, and second, to focus on NICE-based solutions. My two part educational video series gives you a primer on migrating from analog to IP video (Part 1) and shows you how NICE can help (Part 2). Security Video Solutions

Guest Blog: Struggling with Bad Customer Service? Top 4 Factors Your Business Needs to Investigate

ShepHyken

Posting regularly, using videos to promote your brand and responding swiftly to comments/messages are all fantastic ways of utilizing social media. Customer Feedback. Of course, the most obvious way of collecting feedback is through customer surveys.

Customer Experience Best Practices: Change Management (2 of 2)

PeopleMetrics

Balance the customer feedback. Share early successes, and develop a regular feedback rhythm. Another approach to consider is having customers tell their stories about giving feedback and receiving a response. Put customer feedback on every agenda.

Becoming a Customer-Centric Organization

CSM Practice

Companies that prioritize customer needs and put them at the forefront of new initiatives see increasingly better results than those who decide on new initiatives without considering customer success and feedback.

Customer Training: The Secret to Scale in Customer Success

CSM Practice

The original assumption was that customer prefer on-site training and that their users did not like online videos. By making training videos readily accessible to your customers, removes your customer success manager from the critical path to growing user adoption.