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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

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Using Customer Feedback to Drive Company Growth with Michelle MacCarthy

ShepHyken

Anytime you digitize an experience or introduce new technology, ensure you have the basic tools your customers need to easily find what they need, like a good knowledge base on your website, FAQs, or video tutorials. Why is customer feedback important? How can customer feedback be used to improve service?

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Feedback Bribery

ShepHyken

To what extent will a company go to try to get customer feedback ? So, what constitutes a bribe to get feedback? Had the experience been less than excellent, would I have shared truthful feedback and risked this guy not being able to take care of his family? You want feedback. Is it a simple email request?

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Why Video is the Untapped Jewel to Greatly Enhance Your Customers’? Experience

Beyond Philosophy

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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VIDEO: How is Closed Loop Feedback Impacting Growth

NobelBiz

Closing the loop plays a huge factor, not just with customers but with employees as well, by showing that the feedback is being used and acted upon. The post VIDEO: How is Closed Loop Feedback Impacting Growth appeared first on NobelBiz®.

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Why do we need another video series for the Contact Center and CX industry?

CCNG

I have spoken at trade shows and events, done videos, written articles and been on countless webinars. Episode 2 just came out and we are really excited to be receiving such positive feedback for our mission to highlight the real opportunities for growth in our space.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.