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Enhance speech synthesis and video generation models with RLHF using audio and video segmentation in Amazon SageMaker

AWS Machine Learning

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Take, for instance, text-to-video generation, where models need to learn not just what to generate but how to maintain consistency and natural flow across time.

APIs 102
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How to set baseline SaaS onboarding metrics

ChurnZero

But some of the most common metrics you want to track include CSM engagement (meetings, emails), support tickets (volume, frequency, topics), and resources (engagement with help guides, courses, videos, etc.). Irit Eizips here from CSM Practice, the customer success strategy consulting firm. There should be an open feedback loop.

Metrics 98
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What are the best Customer Success YouTube channels? Start with our top five.

ChurnZero

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Start with: CSM Mastermind: Sharing Customer Feedback Effectively. We also love their bite-sized CS skills videos that tackle common challenges for CSMs. 1: SuccessHACKER. 2: CSM Practice.

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Six Best Customer Engagement Platform Tools for Onboarding in 2022

Totango

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Video tutorials and transcripts. Video tutorials: Vidyard. Video transcripts: Trint. Video Tutorials: Vidyard. Video Transcripts: Trint. Customer support platforms.

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Proven Customer Support Tools for Startups With Plans to Scale

aircall

Agents won’t need to consult supervisors or colleagues when reviewing policies, or when uncertain about processes. Loom — Quick and Easy Video Tutorials. Create a short — 10 min or less — video, give it a title, and send the shareable link. Videos are all recorded (and watched) in browser.

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The Ultimate Guide To Implement Customer Retention Software For Your SaaS Business

CustomerSuccessBox

Can give you quick functionality feedback. When selecting any Customer Retention Software, it’s important to find out about their training offerings- is it live or pre-recorded how-to videos. In consultation with the Customer, Configure automatic calculation of 360-degree customer health by pulling data from different sources.

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Churn-Renewal Analysis: Should you bother?!

CSM Practice

Customer churn is a vital metric for the success of any SaaS company and its customer success team. Churn directly affects the sustainability and growth of SaaS businesses as small monthly increases in churn percentage can compound over time and drastically reduce revenue. Feedback-Driven Churn Analysis. Related Links.

SaaS 88