article thumbnail

What’s the secret? 10 rules for creating a incredibly successful consultancy

Beyond Philosophy

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

article thumbnail

Why video is the untapped jewel to greatly enhance your customers experience

Beyond Philosophy

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’? Experience

Beyond Philosophy

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

article thumbnail

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. In this episode we explore the points made by Tom in his video along with our take on AI and Customer Experiences. To learn more, click here. Tom makes an excellent point.

article thumbnail

How Your Language Dramatically Shapes People’s Opinions of You, for Better or Worse!

Beyond Philosophy

Our interest in the significance of language ignited recently when we received a None of Us Are as Clever as All of Us video from Shane Smith ( ssmith@everetics.com ) at Everetics , a consultancy specializing in customer support and service. Language holds a pivotal role in shaping your customer experience.

Scripts 221
article thumbnail

VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel

NobelBiz

In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis. The post VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel appeared first on NobelBiz®.

article thumbnail

Outsource Consultants Makes the Inc. 5000 List for the Fifth Year in a Row!

Outsource Consultants

5000 list upon Outsource Consultants. I am incredibly proud that Outsource Consultants has been named to the Inc. says Outsource Consultants President Corey Kotlarz. Saint Louis Park, August 15, 2023 – Today, Inc. magazine bestowed the prestigious honor of being a member of its annual Inc. Complete results of the Inc.