The Contact Center Stack – Here’s what you need to build a modern contact center
Taylor Reach Group
SEPTEMBER 29, 2020
Besides the alphabet soup of acronyms – WFM, CRM, LMS, to name a few – there are also myriad ways to mix and match platforms. Customer Relationship Management (CRM). There are a few things to keep in mind when discussing a Customer Relationship Management (CRM) solution for a contact center. Learning Management System (LMS).
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