Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 97

Best practices Benchmark Education Surveys 97

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. The post Call Center Dialer Software: Optimization Best Practices appeared first on NobelBiz.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Aspect

OCTOBER 21, 2019

We can’t confirm the availability of cheeseburgers, but there will be analysts, thought leaders and product experts sharing best practices with each other at LISTEN 2019, hosted by CallMiner. The post Changes in Latitudes, Changes in Attitudes: See us at LISTEN 2019 appeared first on Aspect Blogs. Learn more and register here.

Best practices 48

Best practices Quality management Consulting Consulting 48

Natalie Petouhof

SEPTEMBER 23, 2018

There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Service Campground in Moscone South, Expo Floor. Trailhead in Moscone West, Ground Floor.

Best practices 75

Best practices Customer Service Contact Center Technology 75

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Not all the best practices are tactics that work in a similar way. Best practice for B2B content lead generation: Identify your audience – It is critical to figure out your target audience to create content that revolves around their expectations.

B2B 71

B2B Best practices CRM Sales 71

Totango

DECEMBER 26, 2021

You can promote mental health by organizing community-outreach opportunities, offering a day off for each day they spend volunteering, encouraging socialization through team-building experiences, or providing opportunities to attend mental health workshops or speaking engagements. Get started for free today at Totango.com/sign-up.

Enterprise 104

Enterprise Personalization Best practices Management 104

ChurnZero

SEPTEMBER 29, 2023

Follow up by offering best practice tips. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop. Learn how to reach more customers by taking a digital approach to customer engagements in this blog. Congratulate them and ask how it went.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

NICE inContact

MARCH 8, 2018

Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges and hot topics in the contact center industry. Best practices and proven solutions that can be implemented right now.

Management 48

Management Best practices Contact Center Customer Experience 48

NICE inContact

AUGUST 30, 2016

The lineup of distinguished speakers, exceptional training sessions, and hands-on workshops will provide you with instrumental tools to lead your organization into the future. Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices.

Customer Experience 78

Customer Experience Best practices Contact Center Feedback 78

ConvergeOne

NOVEMBER 9, 2021

My past several blog posts have been talking about the characteristics of a modern communications platform. It means being willing to review and appropriately adopt new best practices as they become available. Maybe it’s professional services to help deploy and configure to current best practices.

Best practices 82

Best practices Finance APIs Enterprise 82

Monet Software

MARCH 26, 2020

In this blog, we’ll cover data migration and process change questions. Pro Tip: Your move to the cloud provides the perfect opportunity to reevaluate coaching best practices and recalibrate your coaching between managers. How will my processes change in the cloud? Who will manage my cloud move?

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

AWS Machine Learning

SEPTEMBER 22, 2023

In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness. In this blog post, we illustrate how RLHF can be performed on Amazon SageMaker by conducting an experiment with the popular, open-sourced RLHF repo Trlx.

Engineering 96

Engineering Feedback industry standards Benchmark 96

Education Services Group

FEBRUARY 8, 2022

I don’t usually toot our own horn in these blog posts, but for this one, I’ll make an exception. Because we get asked about our customer journey mapping workshops a lot. In developing our best-in-class methodologies, we’ve learned a bit about what it takes to make customer journey maps successful. For good reason.

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Journey mapping Customer Experience Sales Marketing 52

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Nowadays, most people search for information online. I hold nothing back.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

NICE inContact

MARCH 24, 2016

In today’s hyper-modern world, understanding and managing the customer journey is a best practice for staying competitive, yet journey mapping can be time-consuming and complex and overwhelming at first. In this workshop, I provided a simple mapping template and presented consumer research about the shopping journey.

Journey mapping 48

Journey mapping Contact Center Best practices Customer Experience 48

Aspect

NOVEMBER 30, 2017

For our customers, best practice exchange has been a solid pillar of our own Aspect customer care for many years. The post Share and share alike: why user groups and collaboration work appeared first on Aspect Blogs. Why on earth would you want to share these with anyone else?

Banking 65

Banking Best practices Consulting Consulting 65

Creative Virtual

FEBRUARY 9, 2021

The event was 100% virtual this year and featured two afternoons of various presentations, workshops, and panel debates. They can help you avoid common pitfalls, guide you on best practices, and ensure compliance with industry requirements and regulations.

Chatbots 59

Chatbots Best practices Technology Sales 59

JustCall

MARCH 9, 2023

In this blog, therefore, we will look at the six most important tips to keep in mind with respect to call center agent training programs. That said, remember that the end goal is to improve your employee’s understanding of the internal company policies, best practices, and product-related information through customized learning.

Call Center 52

Call Center call center software Construction Best practices 52

Totango

DECEMBER 23, 2021

Encourage healthy habits by providing nutritious food on-site, gym memberships or access to mental health workshops or counseling. The post Five Warning Signs Your Customer Success Team is Burnt Out appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Plus, it’s free!

Morale 100

Morale Employee engagement Personalization Enterprise 100

Select VoiceCom Blog

JUNE 13, 2023

Read on as we delve into AI’s influence on the BPO landscape and explore real-world examples and best practices for a successful implementation. Best Practices for Implementing AI in BPO Implementing AI in your process requires careful planning and execution.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

Creative Virtual

DECEMBER 11, 2019

It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. I had the honour of joining Andy Madge (Head of Technical Services) and Liam Ryan (Sales Director) at the Awards Dinner in London to accept our plaque and meet other Best Practice Award winners from all over Europe.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Callminer

APRIL 21, 2020

Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. What I liked the most are the seminars and workshops we did all year round. The more involved management is, the more successful the contest will be. Jeremy Harrison. I used to work as a call center trainer.

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Call Center Management Scripts Coaching 182

JustCall

MARCH 9, 2023

Self-study where employees can read books, articles, and online resources to learn more about customer service best practices. Practice so that employees can apply their customer service skills in real-life situations and learn from the experience.

Customer Service 40

Customer Service Construction Feedback Personalization 40

Creative Virtual

JUNE 10, 2020

You can watch the webinar recording on-demand to see the demos and find out more about my tips and best practices for deploying AI chabots and virtual agents. If you want to learn more about Creative Virtual’s experience and technology or are interested in arranging an individual workshop, contact us here.

Virtual Agent 52

Virtual Agent Chatbots Telecommunications Self service 52

Talkdesk

APRIL 14, 2016

In this blog post, we will explore the insights provided at TOPO Sales Development Analyst Dave Hershenson’s Outbound Prospecting Workshop. This framework involves six steps and a whole lot of best practices: 1. Dave outlined four best practices: Segment prospects by buyer persona and title. Prospect Data.

Sales 40

Sales Best practices Outbound sales call center software 40

Balto

AUGUST 24, 2022

By implementing and maintaining these practices, you’ll see measured improvement in several areas, including agent success and satisfaction. Agents should be encouraged to jump on educational opportunities, workshops, certifications, etc., Avoid Procrastination with Certifications and Continuing Education. Nurture Relationships.

Coaching 52

Coaching Scripts Healthcare Education 52

Aspect

JANUARY 19, 2018

The post Helping the Everyday Heroes appeared first on Aspect Blogs. Aspect can help ensure caregivers have consistent points of contact, so they never need to feel alone and they will always have a way to contact the right person if needed.

Journey mapping 48

Journey mapping Healthcare Education Best practices 48

CustomerSuccessBox

OCTOBER 4, 2021

In this blog post, we will outline the top 10 best customer success certificates and training in 2021. The level 2 workshop takes the concepts, practices and frameworks learned in Level 1 and applies them to specific roles and responsibilities within Customer Success. But how can you begin to shine in Customer Success ?

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Creative Virtual

JULY 30, 2019

We’re offering a no cost consultation workshop and initial chatbot upgrade to our award-winning V-Person platform to get the transformation project started. We’re able to do that because we have a highly experienced team that delivers best practice expertise alongside our innovative and award-winning technology.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

CSM Practice

SEPTEMBER 15, 2019

3) Workshops. For key accounts, consider offering free on-site workshops to engage in more in-depth strategy discussions and continuously develop a trusted advisory rapport with your decision makers. 3 New Customer Onboarding Best Practices: [link]. 4) Customer Experience Evaluation.

Accountability 45

Accountability Consulting Consulting Upselling 45

NobelBiz

JUNE 19, 2023

In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights. From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer.

Call Center 52

Call Center Coaching Contact Center Metrics 52

JustCall

MARCH 28, 2023

In this blog, we will cover the exact steps you can take to set your customer-facing teams for success. Whether it’s through in-person training sessions, online courses, or workshops, providing ongoing training opportunities helps team members stay current with industry developments, improve their skills, and reach their full potential.

Morale 52

Morale Sales Feedback Construction 52

Talkdesk

APRIL 12, 2016

With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. This blog post will rundown the top six most memorable quotes from TOPO Sales Summit 2016. Without further ado, here are the top six best quotes from TOPO Summit 2016. Click to Tweet. About Talkdesk.

Sales 40

Sales Big data call center software Best practices 40

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Reserve your seat now! Reserve your seat now!

Engineering 109

Engineering Best practices APIs Government 109

ClientSuccess

JULY 10, 2019

QBRs are a great way for customer success teams to review accounts, strategize expansion plans, and workshop any issues or challenges. . Here are some tips and best practices to run a successful QBR : Tell your CSMs and other attendees what they need to prepare well in advance.

Best practices 41

Best practices Sales Accountability Metrics 41