JustCall

MARCH 9, 2023

In this blog, therefore, we will look at the six most important tips to keep in mind with respect to call center agent training programs. That said, remember that the end goal is to improve your employee’s understanding of the internal company policies, best practices, and product-related information through customized learning.

Call Center 52

Call Center call center software Construction Best practices 52

NobelBiz

APRIL 18, 2023

An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.” You can learn more about call center gamification in this workshop episode. Why is benchmarking important? Click here to tune in.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

GetFeedback

AUGUST 14, 2019

Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. . Share results with your teams and use for coaching and improvement. The post How to Use the CSAT Metric in Your CX Program appeared first on GetFeedback Blog.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

JustCall

MARCH 28, 2023

In this blog, we will cover the exact steps you can take to set your customer-facing teams for success. Whether it’s through in-person training sessions, online courses, or workshops, providing ongoing training opportunities helps team members stay current with industry developments, improve their skills, and reach their full potential.

Morale 52

Morale Sales Feedback Construction 52

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ClearAction

OCTOBER 2, 2017

Think of yourself as coach of a sports team to draw inspiration for your storytelling role. Do this in a workshop environment where a cross-functional group of long-timers and newcomers among your employees who are particularly savvy about the issue topic in day-to-day management. Use it for presentations of all types.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. In short, you can measure the performance of an outbound call center by two means: either judging by the call quality or coaching call agents. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. 5 Keys for Coaching CSMs to Have Strategic Customer Conversations.

Customer Service 80

Customer Service Coaching Education Best practices 80

SmartKarrot

MAY 10, 2021

Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps for them to grow their usage and value towards best practice. Create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 27, 2020

Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Blogs form a major part of our lives these days. Customer success blogs have a lot to do with customer success software and customer success association. Interestingly, customer success blogs are as rewarding as they can get.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10