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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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Improving your LLMs with RLHF on Amazon SageMaker

AWS Machine Learning

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. For the purpose of this blog post, we’re using demonstration data in the HH dataset as reported above.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. You can learn more about call center gamification in this workshop episode. Why is benchmarking important?

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Reserve your seat now! Reserve your seat now!

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Top 30 Customer Service Experts to Follow in 2022

SmartKarrot

This will help you stay up to date with the trends and best practices of customer service. In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. He is known for his ability to help firms reimagine their customer care.