ShepHyken

FEBRUARY 25, 2024

Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Thank you, Replicant, for this honor!

Customer Service 151

Customer Service Customer advocacy Average Handle Time Customer centricity 151

ShepHyken

SEPTEMBER 4, 2023

7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process. The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind. Connect with Shep on LinkedIn.

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

Cisco - Contact Center

JANUARY 10, 2023

A virtual or onsite workshop is a valuable way to explore top-of-mind use-cases, toolsets, and to get a solid understanding of what is available to get started and drive alignment and momentum across teams. Accelerated Digital Transformation Framework.

Banking 145

Banking Enterprise APIs Contact Center 145

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass!

Wireless 140

Wireless Analytics Education Enterprise 140

CCNG

JANUARY 4, 2023

Think of carpenters with well-ordered workshops, who know exactly where to find the tools needed to complete their tasks. However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 128

Best practices Government Engineering Accountability 128

Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Fonolo

OCTOBER 28, 2021

Train your agents’ soft skills with these best practices. Here are some best practices to consider when training for call center soft skills: Set an example. You can’t expect call center agents to practice their soft skills if their own management team doesn’t display them. Invest in training.

Call Center 157

Call Center Contact Center Best practices Scripts 157

CSM Magazine

OCTOBER 25, 2023

This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees. The HR team should include training resources such as online modules, webinars, workshops, and coaching sessions.

Customer Service 52

Customer Service Coaching Best practices Feedback 52

JustCall

MARCH 28, 2023

Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance.

Sales 52

Sales Best practices CRM Morale 52

ConvergeOne

OCTOBER 18, 2022

Schedule a Ransomware Readiness Workshop today. The workshop focuses on your readiness to respond to a ransomware attack. During this workshop, ConvergeOne experts will analyze your environment for vulnerabilities and deliver best practices.

Healthcare 95

Healthcare Best practices Management 95

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. has seen our client’s experience. WFH Insights.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

Myra Golden Media

JUNE 24, 2019

” I wrote this article because a workshop attendee wanted to know how to make her chat support more personal. A QVC Chat Agent ended a chat with me positively, like Chick-Fil-A employees always finalize order taking in the first drive-thru window, “You’re certainly welcome, my pleasure! We’re always glad to help.”

Personalization 233

Personalization Customer Experience Best practices 233

NobelBiz

FEBRUARY 15, 2023

This article decodes the function and best practices for call calibration. This workshop brings together at the same table the management of the contact center and the ordering client. The workshop in 5 steps Not every workshop must follow to the same procedures, yet the core of each session is same.

Calibration 52

Calibration Call Center Call Logging Quality management 52

ConvergeOne

JANUARY 4, 2022

It is based upon industry best practices. WORKSHOP] CREATE YOUR PATH TO CLOUD MODERNIZATION. With ConvergeOne's team of experts, we'll use our best practices to ensure you have a vision and strategy to execute your cloud modernization journey. It can be used within different business units in an organization.

Best practices 87

Best practices Government Technology Management 87

Vistio

FEBRUARY 20, 2024

The Limitations of Traditional Outbound Sales Call Training Traditional outbound sales call training mainly relies on scripted sales pitches, role-playing exercises, and in-person workshops to train sales representatives.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

Customer Interactions

MAY 29, 2014

So I recently launched a series of Public Safety QA Workshops for 911 centers across the U.S. In the workshops, participants shared their views on how 911 centers can make their QA programs more effective. and Canada. But I did sense a willingness and openness to work toward automating the QA process. com/Webcast/Page/92/4447.

Best practices 29

Best practices Telecommunications Feedback Call Center 29

AWS Machine Learning

SEPTEMBER 8, 2023

The workshop Use machine learning to automate and process documents at scale is a good starting point to learn more about customizing workflows and using the other sample workflows as a base for your own. As a next step you can start to modify the workflow, add information to the documents in the search index and explore the IDP workshop.

Construction 110

Construction Metrics Best practices APIs 110

Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.

Best practices 95

Best practices Benchmark Education Surveys 95

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign. Optimize Call Scheduling A.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service.

Business Process Outsourcing 52

Business Process Outsourcing Journey mapping Entertainment outsourcing 52

Calabrio

JUNE 29, 2020

We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105

Fonolo

AUGUST 24, 2021

Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities.

Call Center 148

Call Center Morale Best practices Interactive Voice Response 148

Natalie Petouhof

SEPTEMBER 23, 2018

There you will find Demo booths, Workshops, Networking, Partner booths…. There you will find Field Service Demos, Workshops, Networking…. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…. Service Campground in Moscone South, Expo Floor. Trailhead in Moscone West, Ground Floor.

Best practices 75

Best practices Customer Service Contact Center Technology 75

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: Best Practices in Low Touch Customer Success. TSIA Resource: The State of Customer Success: 2021.

Best practices 78

Best practices Upselling Analytics SaaS 78

Up Your Service

FEBRUARY 8, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download). Book Ron Kaufman for your next event: [link].

Customer Service 69

Customer Service Best practices Customer Experience 69

Myra Golden Media

AUGUST 3, 2018

After my workshop in Ohio, I chatted with Amazon about a problem with my Kindle Oasis. Last week I worked with a fantastic new client in Cleveland on the chat customer experience. I immediately made screenshots of my chat and sent the images to my Cleveland client.

Customer Experience 159

Customer Experience Best practices 159

JustCall

MARCH 7, 2023

This is why a hybrid workforce playbook is essential, as it gives a clear set of principles and best practices for efficiently managing remote and in-office personnel. In this guide, we’ll take you through some of the best practices for managing hybrid teams as well as navigating the hybrid workforce model.

Management 52

Management Best practices Employee engagement Morale 52

Customer Interactions

JUNE 5, 2014

I speak at security conferences throughout the year and host PSIM Workshops as well. The result is list of best practices that were commonsensical, but surprisingly insightful as well. I was asked a few weeks back to host a webinar. When I was told I could pick my own topic, it got me to thinking.

Best practices 31

Best practices Feedback Consulting Consulting 31

ChurnZero

MARCH 16, 2021

Jeff Wiss, Head of Marketing and Lisa Paul, VP of Customer Success and Support at Duo Security will share best practices on how they transformed the do-to-market motion by simplifying the customer experience to help build Duo Security to $100M ARR. . Building to $100M with Duo Security: You Need Marketing and Customer Success Now.

Benchmark 69

Benchmark Feedback Best practices Metrics 69

Balto

JUNE 7, 2022

Balto’s product suite of Real-Time Guidance , Real-Time Coaching , and Real-Time QA empowers agents with the information they need at their fingertips while also allowing managers to rapidly scale best practices with the press of a button. “It’s The market is finally starting to view real-time guidance as a must-have.”.

Coaching 52

Coaching Contact Center Best practices Technology 52

Myra Golden Media

SEPTEMBER 8, 2018

This response was so perfect that I share it in many of my chat handling workshops. Now you can give your employees even more great skills for delivering the best customer experience and for handling difficult customer situations. Our return processing time can take up to 17 days from the date an order is returned to us.

Personalization 185

Personalization Accountability Customer Experience Best practices 185

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Best practices & approaches to reinvent labor policies.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85