Calabrio

JULY 5, 2016

Beyond providing sophisticated contact center management software, Calabrio also works directly with organizations to develop strategies for improving customer retention and customer service.

Customer Service 56

Customer Service Telecommunications Analytics Contact Center 56

GetFeedback

AUGUST 14, 2019

Why only consider the percentage of those customers who call themselves satisfied? . A big reason is that tracking the two highest values from CSAT is the more accurate predictor of customer retention than overall averages. . You’ll get custom recommendations based on your score. Get Calculator. Free CSAT Toolkit.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

CSM Practice

JUNE 19, 2019

For a high growth company with a growing customer base, the solution to scaling customer education might a calculated blend of on-site and online training for different account segments or customer stakeholder roles. The customer success team needs to consider the customer feedback in the scaling process.

Education 67

Education SaaS Feedback Accountability 67

ClearAction

AUGUST 6, 2019

Demand Generation: Demand is generated through messaging that resonates with customers’ needs at each stage in the customer journey, in the right format. This is empowered through deep understanding of customers’ pain points and goals. group that makes sure anybody interacting with customers (internal/partner/etc.)

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

CSM Practice

JUNE 19, 2019

For a high growth company with a growing customer base, the solution to scaling customer education might a calculated blend of on-site and online training for different account segments or customer stakeholder roles. The customer success team needs to consider the customer feedback in the scaling process.

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

MARCH 2, 2022

Best practices for content marketing. One of the best examples of doing code marketing right is the example of Slack. Best practices for code marketing. This provides social proof of your brand to future customers. It drives user engagement, boosts conversions, and improves customer retention.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

MAY 10, 2021

Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps for them to grow their usage and value towards best practice. Create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Peter Armaly. James Scott.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

FEBRUARY 15, 2022

Considering this scenario, it would be essential for companies to follow some of the leading customer service experts and learn from their experiences. This will help you stay up to date with the trends and best practices of customer service. Adam Toporek is a globally-recognized keynote speaker on customer experience.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

JULY 27, 2020

Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Blogs form a major part of our lives these days. million views across the globe.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10