Creative Virtual

JULY 30, 2019

We’re offering a no cost consultation workshop and initial chatbot upgrade to our award-winning V-Person platform to get the transformation project started. We’re able to do that because we have a highly experienced team that delivers best practice expertise alongside our innovative and award-winning technology.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CSM Practice

SEPTEMBER 15, 2019

Here are a few processes that worked successfully for our consulting firm, CSM Practice : 1) Onboarding Process. 3) Workshops. For key accounts, consider offering free on-site workshops to engage in more in-depth strategy discussions and continuously develop a trusted advisory rapport with your decision makers.

Accountability 45

Accountability Consulting Consulting Upselling 45

CustomerSuccessBox

OCTOBER 4, 2021

In this blog post, we will outline the top 10 best customer success certificates and training in 2021. Created by Chuck Wall, who provides consultation services to businesses on strategy, customer insights, and marketing, this course is designed for beginners that helps you understand customers better. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Creative Virtual

DECEMBER 11, 2019

It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. I had the honour of joining Andy Madge (Head of Technical Services) and Liam Ryan (Sales Director) at the Awards Dinner in London to accept our plaque and meet other Best Practice Award winners from all over Europe.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Callminer

APRIL 21, 2020

Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. What I liked the most are the seminars and workshops we did all year round. Joe Bailey.

Call Center 182

Call Center Management Scripts Coaching 182

Talkdesk

APRIL 12, 2016

With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. This blog post will rundown the top six most memorable quotes from TOPO Sales Summit 2016. Without further ado, here are the top six best quotes from TOPO Summit 2016. Click to Tweet. About Talkdesk.

Sales 40

Sales Big data call center software Best practices 40

GetFeedback

AUGUST 14, 2019

Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. She is a customer experience speaker, writer, and consultant with more than 20 years of experience in assisting all types of companies, including Fortune 500. Get Calculator.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Here’s what we’ve prepared for you: A better cost-per-minute deal A better cost-per-seat deal Free Premium Support Free Tech Consultancy Sessions Free Business Advice Book a call here and ask for a personalized offer.

Call Center 52

Call Center Scripts CRM Contact Center 52

ClearAction

OCTOBER 2, 2017

Do this in a workshop environment where a cross-functional group of long-timers and newcomers among your employees who are particularly savvy about the issue topic in day-to-day management. This post is part of the Customer Experience Professionals Association ‘s Blog Carnival celebrating customer experience.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

Horizon CX

OCTOBER 23, 2018

I’ve covered this topic in a previous blog that you may find enlightening. Here are some best practices: Give 100% of your attention, or do not listen. In our workshop, we give managers the following instruction: “Go to someone at your work who makes listening very hard on you. Six Tips to Become a Better Listener.

Personalization 45

Personalization Best practices Consulting Consulting 45

Comm100

NOVEMBER 14, 2017

Call Center Professionals – A professional networking group for individuals actively involved in the Call Center Industry as a Strategic Leader, Operations Manager or Consultant. Twitter’s strength is in its brevity and immediacy, versus the more structured blog posts and articles that are prevalent on other sites.

Customer Service 45

Customer Service Morale Education Call Center 45

SmartKarrot

MARCH 2, 2022

Best practices for content marketing. One of the best examples of doing code marketing right is the example of Slack. Best practices for code marketing. Kissmetrics uses emails the best. Best practices for email marketing. Best practices for email marketing.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Rick Adams. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ is an internationally recognized customer experience consultant. Adrian Swinscoe. Annette Franz. Colin Shaw.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SmartKarrot

JULY 27, 2020

Let’s have a look at some of the books, blogs, certifications, groups, and whitepapers, etc. Blogs form a major part of our lives these days. Customer success blogs have a lot to do with customer success software and customer success association. Interestingly, customer success blogs are as rewarding as they can get.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10