Benchmark Best practices Blog Workshop 
Totango
DECEMBER 28, 2021
When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. Follow best practices to create an effective renewal strategy.
ChurnZero
SEPTEMBER 29, 2023
Follow up by offering best practice tips. Industry and product benchmark achievements: Customers want to know what other customers who share the same attributes are doing and how they stack up against them. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop.
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AWS Machine Learning
SEPTEMBER 22, 2023
In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness. In this blog post, we illustrate how RLHF can be performed on Amazon SageMaker by conducting an experiment with the popular, open-sourced RLHF repo Trlx.
Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Related Article: 7 Best Practices for Keeping Your Hybrid Contact Center Team Connected 7. Training programs should be designed to meet the specific needs of the contact center and its agents.
Nicereply
FEBRUARY 1, 2022
According to SuperOffice’s Customer Service Benchmark Report , which analyzed the customer service quality of 1,000 companies around the world, 97% of companies don’t even send a follow-up email to customers to find out if they’re satisfied with the response they received, much less solicit feedback in real-time.
JustCall
MARCH 9, 2023
In this blog, therefore, we will look at the six most important tips to keep in mind with respect to call center agent training programs. That said, remember that the end goal is to improve your employee’s understanding of the internal company policies, best practices, and product-related information through customized learning.
Creative Virtual
DECEMBER 11, 2019
It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria.
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