Tethr

MAY 22, 2024

Learn how you can use Tethr’s sentiment analysis for contact centers to tap into customer conversation insights that drive CX improvements.

Contact Center 104

Contact Center 104

Cisco - Contact Center

MAY 22, 2024

The new 2024 Global Networking Trends Report is a compelling look at networking readiness among global IT organizations. We heard from 2,050 IT professionals in 13 countries about their investment strategies and the advanced architectures and capabilities they believe will prove transformational within the next two years.

Engineering 103

Engineering 103

Concentrix

MAY 22, 2024

June 20, 2024 | 3:30PM – 9:00PM CET Join the European Trust & Safety Community! As Trust and Safety is becoming a major concern for digital players all over the world, sharing experience and best practices with actors faced with common challenges is key to developing the industry on a regional level.

Best practices 59

Best practices 59

Cisco - Contact Center

MAY 22, 2024

Learn about changes impacting developers with Android 14 application migration, and challenges we encountered during the migration and testing of the Meraki Systems Manager application.

Management 56

Management 56

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

MiaRec

MAY 22, 2024

Are you looking to automate your quality management by automatically scoring all of your calls and streamlining your QA processes? Then you probably came across both Level.ai and MiaRec and wondered how both solutions compare. Here at MiaRec, we have helped hundreds of organizations worldwide improve contact center efficiency and customer experiences.

Quality management 58

Quality management Contact Center Marketing Management 58

Enghouse Interactive

MAY 22, 2024

Looking for alternatives to 8x8? Explore our comprehensive comparison of the best CCaaS options available, including Enghouse Interactive, Dialpad, Nextiva, RingCentral, Vonage, Zoom Contact Center, and GoTo Connect. Find the perfect fit for your business needs with detailed analyses of features, pricing, pros and cons, and more.

Enterprise 52

Enterprise Contact Center 52

ChurnZero

MAY 22, 2024

I find that saying the term “digital customer success” in our industry almost always garners one of two responses from CS professionals. And that response is immediately visible in their eyes; either their eyes roll ( yikes! ) or their eyes light up. No surprise, the eyes lighting up is the response I’m hoping for – mostly because that’s how talking about it makes me feel.

Journey mapping 52

Journey mapping Surveys Accountability Feedback 52

Amplifai Coaching Category

MAY 22, 2024

Overwhelmed by call center analytics? Discover practical solutions to common challenges. Learn how to effectively analyze data, leverage AI, and implement targeted strategies to improve agent performance, customer satisfaction, and operational efficiency.

Call Center 52

Call Center Analytics 52

FluentStream

MAY 22, 2024

When was the last time you had a really amazing customer experience? I mean, like so good that you told a friend or wanted to hug the person who helped you? You felt so appreciative because someone heard you, helped. Read More The post FluentStream’s Award-Winning Customer Service: Putting Customers First, Always appeared first on FluentStream.

Customer Service 52

Customer Service Personalization Customer Experience 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Zappix

MAY 22, 2024

Burlington, MA (May 22, 2024) ( Businesswire )– Zappix, a leading provider of Digital Patient Engagement Solutions, today announced it has been named a Top 10 Patient Experience Solution Provider for 2024 by Healthcare Tech Outlook Magazine. This recognition underscores Zappix’s dedication to driving digital transformation in healthcare and delivering a superior patient experience.

Healthcare 52

Healthcare Analytics Education Marketing 52

TCN

MAY 22, 2024

In today’s digital landscape, contact centers are on the front line for addressing customer queries, The post How to Use Analytics to Maximize Your Contact Center Performance appeared first on TCN.

Contact Center 52

Contact Center Analytics 52

Cisco - Contact Center

MAY 22, 2024

Discover the Future of Tech at Cisco Live 2024. Connect with subject matter experts and explore trends in Government, Education, and Healthcare. This premier event promises to be full of ideas and innovation, with a rich lineup of sessions designed to propel digital growth. Get ready to explore and be part of an exciting adventure into the future of technology.

Government 52

Government Healthcare Education Technology 52

CSM Magazine

MAY 22, 2024

Are you tired of the same old SEO tactics that seem to get you nowhere in the vast digital landscape? It’s time to move beyond keywords and tap into the strategic power of professional SEO. In the ever-evolving world of online content, staying ahead of the game requires a fresh approach. Let’s explore how a seo expert can elevate your digital presence and drive tangible results. 1.

Engineering 52

Engineering Analytics Accountability 52

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

MiaRec

MAY 22, 2024

Are you looking to automate your quality management by automatically scoring all of your calls and streamlining your QA processes? Then you probably came across both Level.ai and MiaRec and wondered how both solutions compare. Here at MiaRec, we have helped hundreds of organizations worldwide improve contact center efficiency and customer experiences.

Quality management 54

Quality management Contact Center Management Customer Experience 54

CSM Magazine

MAY 22, 2024

Search Engine Optimization (SEO) has become an essential aspect of digital marketing in recent years. It helps businesses to rank higher in search engine results pages (SERPs), which in turn increases their visibility and drives more traffic to their website. As we move into 2024, it is important to stay up to date with the latest SEO trends that an seo company will employ to ensure that your website is optimized for success.

Engineering 52

Engineering Best practices Marketing Metrics 52

Concentrix

MAY 22, 2024

Transform your insurance business with innovative, customer-centric solutions, and discover how we can help you achieve sustainable growth and operational excellence.

Customer centricity 48

Customer centricity Banking 48

CSM Magazine

MAY 22, 2024

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry. The Companion aims to boost contact centre wellbeing and performance through AI, analytics and human insight. The AppFoundry listing makes it easier for organisations to access Sabio’s transformative approach to monitoring the wellbeing of agents in the contact centre.

Consulting 52

Consulting Consulting Analytics Technology 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Help Scout

MAY 22, 2024

Customer-obsessed businesses grow faster and retain more customers. Check out this article for actionable steps to build a more customer-centric organization.

Customer centricity 51

Customer centricity 51

CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.” The report sheds light on the latest developments in Contact Center Workforce Optimization (WFO), Workforce Engagement Management (WEM) and how Zenarate AI Coach is uniquely designed to support these vital strategic initiatives.

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

AWS Machine Learning

MAY 22, 2024

In the world of online retail, creating high-quality product descriptions for millions of products is a crucial, but time-consuming task. Using machine learning (ML) and natural language processing (NLP) to automate product description generation has the potential to save manual effort and transform the way ecommerce platforms operate. One of the main advantages of high-quality product descriptions is the improvement in searchability.

Scripts 114

Scripts Engineering Accountability APIs 114

CSM Magazine

MAY 22, 2024

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools. Salesforce CPQ (Configure Price Quote) is a tool that can significantly boost sales productivity and profitability by automating pricing, configuration, and quoting processes.

Sales 52

Sales CRM Upselling Analytics 52

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience