JustCall

MARCH 9, 2023

Self-study where employees can read books, articles, and online resources to learn more about customer service best practices. Real-time feedback for employees on their customer service skills to make improvements. This, in turn, can lead to increased customer loyalty, improved brand reputation, and increased business growth.

Customer Service 40

Customer Service Construction Feedback Personalization 40

NobelBiz

JUNE 19, 2023

From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer. In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Talkdesk

APRIL 14, 2016

In this blog post, we will explore the insights provided at TOPO Sales Development Analyst Dave Hershenson’s Outbound Prospecting Workshop. This framework involves six steps and a whole lot of best practices: 1. Dave outlined four best practices: Segment prospects by buyer persona and title. Time Management.

Sales 40

Sales Best practices Outbound sales call center software 40

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52