Expert insights. Personalized for you.
He grew up in Beijing and came to Charlotte in 2006 to attain his Ph.D. Estimated reading time: 4 minutes. AI has touched millions of lives since Apple’s Siri, Amazon’s Alexa, and Google Assistant exploded onto the market with the singular goal of making interactions, and lives, easier. MORE
Fortunately help is at hand – and has been since 2006. Unless you have been living in a cave, it will not have escaped your attention that a number of organisations around the world have been introducing a new job title. In fact, they have been doing so for quite some time. MORE
Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. One of my favorite movies about business in general, and employee behavior in particular, is Office Space. MORE
Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services. MORE
Tish started as an agent in 2006 for SYKESHome (then Alpine Access). “At Tishara Vahling Marr loves helping others learn. But the thing she loves even more is learning something new herself. MORE
She joined Striata in 2006 as Head of Email Marketing. For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas, has tended to be on technologies that supported infrastructure and reduced operational costs. MORE
Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology. MORE
…no wonder why customer service is so bad – my rant! This original article was written by Steve DiGioia. We have turned into a group of inconsiderate, rude, thoughtless, disrespectful and egocentric miserable people. MORE
The analyst’s recent “The Inner Circle Guide to Omnichannel” report looked at the proportion of UK contact centre inbound interactions by channel since 2006, with predictions shown until the end of 2021. One of the headline findings was that the percentage of interactions made by telephone was anticipated to fall from 90 per cent in 2006 to a projected 62.2 Recent research from Contact Babel has uncovered that traditional telephony-based interactions are on the decline. MORE
ParkWhiz , headquartered in Chicago, was founded in 2006 with the mission to free drivers from the hassles of everyday travel by making it faster and easier for users to find, reserve and pay for parking at thousands of locations. One of my favorite cities to go to is Santa Cruz, California. We were blessed to live in the Santa Cruz Mountains for a few years and fell in love with this city. MORE
YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Today, YETI’s top tier coolers and drinkware have become a symbol of status and trendiness for outdoor enthusiasts. And with good reason! MORE
In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. MORE
This year, the holiday created by Alibaba back in 2006 made $30.8 Did you hit the mall or a physical retail store this past Friday? If you skipped the store for mobile deals, you're part of an ever-growing, ever-shifting audience of consumers who are increasingly taking their dollars online. MORE
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3 Milton Friedman and the Social Responsibility of Business , Greenbiz, 24 November 2006. Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Did you know that 1.8 MORE
Indeed, the financials seal the deal: “the public FoEs (firms of endearment) returned 1,026% for investors over the 10 years ending June 30, 2006, compared to 122% for the S&P 500; that’s more than a 8-to-1 ratio! What is Customer Centricity DNA? Lynn Hunsaker. MORE
It was in 2006 that Teleopti management team understood the need to expand its business into this fast evolving region, and within a year a representative office was opened. Teleopti is celebrating it’s tenth year anniversary operating in the MENA region. The results quickly exceeded expectations. The company started with just a couple of employees and one customer, but now boasts more than 50 established customers. MORE
GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Last year, roughly 1 in 8 Americans used GetHuman. MORE
That’s why we haven’t built a major enclosed mall since 2006.”. This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. MORE
Although Schwartz’s original book was published in 2006, he recently commented on the current choices facing consumers in “The Paradox of Expanded Choices.” How do you know when you have too many variants in your brand portfolio? MORE
It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. In a past job, my superiors were excited about what they called the “elephant-and-rider metaphor.” MORE
million for their inaccuracies between 2006 and 2008. MORE
That’s why in 2006 five major credit card companies formed the Payment Card Industry Security Standards Council (PCI SSC). For any businesses looking to successfully move into the future, hacking prevention and cyber security are quickly becoming top priorities. With the way the technological landscape has been changing, some sort of standards had to be put in place. MORE
SICCAM fit perfectly with Teleopti’s plan to enter the Moroccan market with the goal to achieve a comparable success with the one in Middle East, where we since 2006 have managed to get around an 80% market share STOCKHOLM, May 23, 2012 — On May 17 and 18, Teleopti proudly took part in the SICCAM forum in Casablanca, focusing on Contact Centres and Customer Relations in Morocco. MORE
This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. By Brad Baumunk, President and COO, Robert C. Davis and Associates. MORE
Developed in 2006 by five major credit card companies to protect consumers from fraud, data breaches, and identity theft during business transactions, PCI DSS standards are enforced by the PCI Security Standards Council. MORE
Indeed, the financials seal the deal: “the public FoEs (firms of endearment) returned 1,026% for investors over the 10 years ending June 30, 2006, compared to 122% for the S&P 500; that’s more than a 8-to-1 ratio! What is Customer Centricity DNA? Lynn Hunsaker. MORE
Since 2006, HubSpot has been on a mission to make the world more inbound. ChurnZero the real-time Customer Success platform announced that it has joined HubSpot as a Connect Beta Integrator. Today, ChurnZero announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers. MORE
February 2006. For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. MORE
The term cloud computing dates back to 2006. Fast forward and there has been a phenomenal growth and evolution in this space. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure. But, we do see the inflection point soon, where cloud will be overtaking premise. MORE
In a 2006 Bain study, 80% of companies surveyed claimed they offered a “great” customer experience. Some contact centers claim to prioritize customer satisfaction, but all they’re accountable for are operational metrics. The result of lip service? That only sounded impressive until Bain went on to survey the customers of those companies. Only 8% of those customers claimed to have received “great” service. MORE
This year, the holiday created by Alibaba back in 2006 made $30.8 Did you hit the mall or a physical retail store this past Friday? If you skipped the store for mobile deals, you're part of an ever-growing, ever-shifting audience of consumers who are increasingly taking their dollars online. MORE
72 
SMTP2GO, founded in 2006, is headquartered in New Zealand with customers in 130 countries. We recently had the pleasure of interviewing Charlotte James Lisbonne (Customer Success Manager) and Lukas Williams (Head of Tech Support/Business Development Manager) from SMTP2GO. MORE
Just on the basis of comparison to the S & P 500, the public companies singled out by Firms of Endearment returned 1,026 percent for investors over the 10 years ending June 30, 2006, compared to 122 percent for the S & P 500, more than an 8 to 1 ratio. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. MORE
Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Investing in the right call center monitoring software is imperative for today’s call centers. MORE
Harris : Omar has been creating high-performance organizations since 2006. The first step in the contact center agent journey comes with the hiring process. MORE
His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. MORE
Thorough analysis conducted by The Conference Board in 2006 showed that, among twelve leading engagement research companies, twenty-six key drivers of engagement could be identified, of which eight were common to all: • Trust and integrity – How well do managers communicate and ‘walk the talk‘? MORE
— Adrian McEwen (@amcewen) November 22, 2006. — Tom Coates (@tomcoates) December 6, 2006. Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. But have you ever found yourself wondering, “who tweeted it first?” MORE
In 2006 and in 2009, John was awarded the Technology Executive of the Year, and the Titan of Technology awards by the CTA. This week’s post is from Swiftpage CEO John Oechsle. MORE
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% MORE
2006 Related Topics NICE inContact
JANUARY 14, 2020
Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology.
Steve DiGioia
NOVEMBER 27, 2017
…no wonder why customer service is so bad – my rant! This original article was written by Steve DiGioia. We have turned into a group of inconsiderate, rude, thoughtless, disrespectful and egocentric miserable people.
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Bright Pattern
APRIL 4, 2019
Founded in 2006 by the major credit card processors, the PCI DSS addresses and helps alleviate vulnerabilities within the payment card ecosystem (i.e.
teleopti
OCTOBER 9, 2018
SICCAM fit perfectly with Teleopti’s plan to enter the Moroccan market with the goal to achieve a comparable success with the one in Middle East, where we since 2006 have managed to get around an 80% market share STOCKHOLM, May 23, 2012 — On May 17 and 18, Teleopti proudly took part in the SICCAM forum in Casablanca, focusing on Contact Centres and Customer Relations in Morocco.
teleopti
OCTOBER 9, 2018
It was in 2006 that Teleopti management team understood the need to expand its business into this fast evolving region, and within a year a representative office was opened. Teleopti is celebrating it’s tenth year anniversary operating in the MENA region. The results quickly exceeded expectations. The company started with just a couple of employees and one customer, but now boasts more than 50 established customers.
Call Center Coach
JUNE 15, 2017
GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Last year, roughly 1 in 8 Americans used GetHuman.
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ShepHyken
JULY 28, 2017
That’s why we haven’t built a major enclosed mall since 2006.”. This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.
Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2%
Talkdesk
JULY 25, 2019
SMTP2GO, founded in 2006, is headquartered in New Zealand with customers in 130 countries. We recently had the pleasure of interviewing Charlotte James Lisbonne (Customer Success Manager) and Lukas Williams (Head of Tech Support/Business Development Manager) from SMTP2GO.
Beyond Philosophy
JANUARY 16, 2018
In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
CSM Magazine
NOVEMBER 11, 2015
Founded in 2006 by Paul Parkinson, who has amassed over three decades of industry expertise, Synergy Automotive provides B2B and B2C car leasing, contract hire and finance services.
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Customer Interactions
JULY 7, 2015
In a 2006 Bain study, 80% of companies surveyed claimed they offered a “great” customer experience. Some contact centers claim to prioritize customer satisfaction, but all they’re accountable for are operational metrics. The result of lip service? That only sounded impressive until Bain went on to survey the customers of those companies. Only 8% of those customers claimed to have received “great” service.
Robert Davis
JULY 16, 2018
This was the highest October sales figure since 2006, even though the recession had hit people hard across the country. By Brad Baumunk, President and COO, Robert C. Davis and Associates.
Call Center Coach
JULY 8, 2019
Harris : Omar has been creating high-performance organizations since 2006. The first step in the contact center agent journey comes with the hiring process.
Branch Mesenger
NOVEMBER 28, 2018
This year, the holiday created by Alibaba back in 2006 made $30.8 Did you hit the mall or a physical retail store this past Friday? If you skipped the store for mobile deals, you're part of an ever-growing, ever-shifting audience of consumers who are increasingly taking their dollars online.
ChurnZero
DECEMBER 17, 2018
Since 2006, HubSpot has been on a mission to make the world more inbound. ChurnZero the real-time Customer Success platform announced that it has joined HubSpot as a Connect Beta Integrator. Today, ChurnZero announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers.
PeopleMetrics
SEPTEMBER 17, 2015
It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. In a past job, my superiors were excited about what they called the “elephant-and-rider metaphor.”
Sykes
MARCH 7, 2018
Tish started as an agent in 2006 for SYKESHome (then Alpine Access). “At Tishara Vahling Marr loves helping others learn. But the thing she loves even more is learning something new herself.
Branch Mesenger
NOVEMBER 28, 2018
This year, the holiday created by Alibaba back in 2006 made $30.8 Did you hit the mall or a physical retail store this past Friday? If you skipped the store for mobile deals, you're part of an ever-growing, ever-shifting audience of consumers who are increasingly taking their dollars online.
Beyond Philosophy
DECEMBER 20, 2017
Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. One of my favorite movies about business in general, and employee behavior in particular, is Office Space.
ClearAction
JANUARY 10, 2018
Indeed, the financials seal the deal: “the public FoEs (firms of endearment) returned 1,026% for investors over the 10 years ending June 30, 2006, compared to 122% for the S&P 500; that’s more than a 8-to-1 ratio! What is Customer Centricity DNA? Lynn Hunsaker.
Beyond Philosophy
NOVEMBER 10, 2014
February 2006. For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements.
Amity
MAY 5, 2016
— Adrian McEwen (@amcewen) November 22, 2006. — Tom Coates (@tomcoates) December 6, 2006. Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. But have you ever found yourself wondering, “who tweeted it first?”
Avaya
JANUARY 24, 2018
million for their inaccuracies between 2006 and 2008.
CSM Magazine
OCTOBER 15, 2019
She joined Striata in 2006 as Head of Email Marketing. For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas, has tended to be on technologies that supported infrastructure and reduced operational costs.
Etech GS
JULY 16, 2019
Developed in 2006 by five major credit card companies to protect consumers from fraud, data breaches, and identity theft during business transactions, PCI DSS standards are enforced by the PCI Security Standards Council.
Beyond Philosophy
JULY 12, 2016
Thorough analysis conducted by The Conference Board in 2006 showed that, among twelve leading engagement research companies, twenty-six key drivers of engagement could be identified, of which eight were common to all: • Trust and integrity – How well do managers communicate and ‘walk the talk‘?
ClearAction
JANUARY 10, 2018
Indeed, the financials seal the deal: “the public FoEs (firms of endearment) returned 1,026% for investors over the 10 years ending June 30, 2006, compared to 122% for the S&P 500; that’s more than a 8-to-1 ratio! What is Customer Centricity DNA? Lynn Hunsaker.
Momentum Telecom
MAY 31, 2017
That’s why in 2006 five major credit card companies formed the Payment Card Industry Security Standards Council (PCI SSC). For any businesses looking to successfully move into the future, hacking prevention and cyber security are quickly becoming top priorities. With the way the technological landscape has been changing, some sort of standards had to be put in place.
Stratifyd
MARCH 26, 2019
He grew up in Beijing and came to Charlotte in 2006 to attain his Ph.D. Estimated reading time: 4 minutes. AI has touched millions of lives since Apple’s Siri, Amazon’s Alexa, and Google Assistant exploded onto the market with the singular goal of making interactions, and lives, easier.
GetFeedback
APRIL 3, 2019
YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Today, YETI’s top tier coolers and drinkware have become a symbol of status and trendiness for outdoor enthusiasts. And with good reason!
Callminer
FEBRUARY 21, 2018
Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Investing in the right call center monitoring software is imperative for today’s call centers.
Enghouse Interactive
NOVEMBER 1, 2018
The analyst’s recent “The Inner Circle Guide to Omnichannel” report looked at the proportion of UK contact centre inbound interactions by channel since 2006, with predictions shown until the end of 2021. One of the headline findings was that the percentage of interactions made by telephone was anticipated to fall from 90 per cent in 2006 to a projected 62.2 Recent research from Contact Babel has uncovered that traditional telephony-based interactions are on the decline.
C3Centricity
JANUARY 18, 2020
Although Schwartz’s original book was published in 2006, he recently commented on the current choices facing consumers in “The Paradox of Expanded Choices.” How do you know when you have too many variants in your brand portfolio?
Beyond Philosophy
JUNE 4, 2015
Just on the basis of comparison to the S & P 500, the public companies singled out by Firms of Endearment returned 1,026 percent for investors over the 10 years ending June 30, 2006, compared to 122 percent for the S & P 500, more than an 8 to 1 ratio. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
Bill Quiseng
MAY 8, 2017
In 2006 and in 2009, John was awarded the Technology Executive of the Year, and the Titan of Technology awards by the CTA. This week’s post is from Swiftpage CEO John Oechsle.
Horizon CX
DECEMBER 27, 2019
His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0.
NICE inContact
DECEMBER 20, 2018
The term cloud computing dates back to 2006. Fast forward and there has been a phenomenal growth and evolution in this space. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure. But, we do see the inflection point soon, where cloud will be overtaking premise.
ClearAction
OCTOBER 16, 2019
3 Milton Friedman and the Social Responsibility of Business , Greenbiz, 24 November 2006. Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Did you know that 1.8
ijgolding
JUNE 16, 2015
Fortunately help is at hand – and has been since 2006. Unless you have been living in a cave, it will not have escaped your attention that a number of organisations around the world have been introducing a new job title. In fact, they have been doing so for quite some time.
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