[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Convoso

Building a call center culture that breeds motivated and empowered agents is a lot easier said than done. With so much at stake in every customer interaction, call center managers tend to be too reliant on old redundant policies that simply breed frustrated customers or a lack of sales.

Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Convoso

call center solutionsClient : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors.

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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Convoso

However, a severe lack of resources to help call center operations remain compliant has resulted in major frustrations to consumers and has costed businesses thousands of dollars worth of legal penalties, and in some instances resulting in going out of business entirely. call center solutionsLike many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations.

How to Train Outbound Call Center Agents [Comprehensive Guide]

Convoso

Agent training is a huge part of call center life. call center solutionsIn fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything.

How to Successfully Run A Full-Scale Call Center in 2017

Convoso

On the surface, call centers haven’t changed much over the last few decades. They still serve essentially the same purpose — to act as a customer service center, a sales department or both. call center solutions