Making Personalization the Center of Your Customer Retention Strategy like Spotify
SharpenCX
NOVEMBER 17, 2021
>> Read Next: What Metrics to Measure in your Contact Center to Save Customer Retention and Build Brand Loyalty. Spotify, originally founded in 2006 in Sweden, continues to see success. The music streaming platform Spotify masterfully retains customers. And, we’ve done a deep dive to see just how they do it. >>
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