New Report: Neuroscience Proves Customer Experience (CX) Isn’t Just Fluff
JUNE 22, 2016
As a result, when the customer experience is poor, they leave the site and go to a competitor’s that has optimized both their IT and CX metrics so the experience does flow well. Since 2006, what has changed slightly is that the average online shopper expects pages to load in four seconds or less. Tweet What’s the Importance of CX? There’s a lot of talk about creating a great customer experience.
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