Root Cause Analysis in the Contact Center
Taylor Reach Group
APRIL 9, 2018
How can we do this without investing in expensive technology, costly consultants and with no additional resource bandwidth? Originally Published in Customer Reach Volume 2 Issue 5 – This article was originally published in 2006, updated in 2011 and again in 2018. By: Colin Taylor. It always amazes me how Contact Center managers, their direct supports, and their superiors often fail to use one of the best tools at their disposal, Root Cause Analysis.
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