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How a Streaming Service Could Benefit Your Business

CSM Magazine

Online streaming services allow users to watch their favourite content anytime and anywhere. The world of streaming services is ever-growing, and it is no surprise that businesses are taking notice. Here is how your business could potentially benefit from a streaming service.

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Critical Issue: How to Increase Your Price Without Losing Customers

Beyond Philosophy

Flower asks, “How can I increase prices and not lose customers?” ” Since I figure with rising supplier and material goods costs, not to mention energy costs increases, many of you are facing the same issue, I thought we could also discuss it here. Sometimes you have to increase your prices to keep any margin at all.

Education 195
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The Big Fail: Why Are You Not Listening to the ‘Voice of Your Product’?

Beyond Philosophy

Anticipating the needs of your customers is going to be the next level of exceeding their expectations. It’s the “Voice of the Product (VoP),” and it can tell you a lot about what your customers want. It’s the “Voice of the Product (VoP),” and it can tell you a lot about what your customers want.

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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

There could hardly be many winners out of this but some will emerge stronger or less shattered than others. One of the airlines I had bookings with had put a note for a number of days saying they are working on a self-service option to change tickets with open ones via their website or app. The world and the market had changed!

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It’s Time to Move Your Customers to Where You Want Them to Be

Beyond Philosophy

It’s a customer-centric answer, and we know how critical customer-centricity is. It’s a customer-centric answer, and we know how critical customer-centricity is. If someone had explained an iPhone to us, we might have listened, and some might have understood the benefit right away without even seeing it.

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Post-Call Vs. Real-Time Audio Capture

OrecX

Call recording provides a wealth of opportunity for businesses, most notably for agent performance management, quality assurance, customer intelligence, compliance, and risk mitigation. Yet another could uncover important competitor information that could impact sales/marketing campaigns. Some evidence can even be used in court.

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Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. Today we will learn about how this relationship will continue to evolve as we move into a new year and a new decade. .