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ClientSuccess
JANUARY 26, 2022
Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.
ShepHyken
SEPTEMBER 7, 2018
Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Those resources are: Product demos. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage.
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ClientSuccess
NOVEMBER 2, 2020
5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. The ClientSuccess CSM From the Trenches Blog Series. We may be biased, but the CSM From the Trenches blog series is one of our favorite recurring content series. The Customer Success Association.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.
ShepHyken
JUNE 10, 2016
This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. The post Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices appeared first on Shep Hyken. Shep Hyken.
CustomerSuccessBox
MAY 18, 2022
Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….
Beyond Philosophy
NOVEMBER 30, 2023
For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. Don’t Forget the Critical Role Human Resources Plays Human Resources (HR) significantly influences your efforts to have the whole organization embrace the customer.
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