Fri.May 17, 2024

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Accessing Secure Client Cloud Management after the SecureX EoL

Cisco - Contact Center

Secure Client Management capabilities aren’t going away with the SecureX EOL, the functionality is simply migrating to the Cisco Security Cloud Control service.

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Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX

Beyond Philosophy

Quality assurance is crucial in Customer Experience Management, and assessing call center operations provides valuable insights into an organization’s customer-centricity. The subject of today’s episode is the result of our None of Use is Clever as All of Us feature. One of our listeners, Jamie Scott of Evaluate Agent shared his thoughts on Quality Assurance and the problems organizations have regarding this area.

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Building Generative AI prompt chaining workflows with human in the loop

AWS Machine Learning

Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. Like all AI, generative AI works by using machine learning models—very large models that are pretrained on vast amounts of data called foundation models (FMs). FMs are trained on a broad spectrum of generalized and unlabeled data.

APIs 123
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AI & CS: Innovate or stagnate

Totango

Some believe AI is overhyped. Others think we are already in the midst of transformation. The reality is that most of us sit in the middle. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Mixtral 8x22B is now available in Amazon SageMaker JumpStart

AWS Machine Learning

Today, we are excited to announce the Mixtral-8x22B large language model (LLM), developed by Mistral AI , is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models so you can quickly get started with ML.

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Critical Steps to Bolster UK’s Cyber Resilience: Insights for Policy Makers from Cisco’s Cyber Readiness Index

Cisco - Contact Center

In the face of growing cybersecurity threats, UK policymakers have intensified efforts to protect the nation's digital infrastructure. This blog looks at insights from the UK McPartland review and the interdependence between cyber security and economic growth.

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Deepfakes and Financial Fraud Prevention: Dispatches from the AI-Powered Frontline

Concentrix

Discover how AI-powered processes are helping navigate the challenges of deepfakes and financial fraud prevention in KYC.

Banking 59
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Tap Into the Power of Well-Being for Gig Economy Workers

24-7 InTouch

Gig economy brands present unique challenges for their workers. Freelancers often face irregular income, lack of job security, and a pressure to constantly secure projects. These factors can negatively impact mental health, leading to burnout and decreased retention. When brands have wellness strategies in place, employees can thrive. The Well-Being Imperative Recognizing the importance of well-being can help safeguard happiness, longevity, and productivity for the workforce.

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What Is Computer Telephony Integration (CTI)? An In-Depth Guide

Hodusoft

What Is Computer Telephony Integration (CTI)? An In-Depth Guide Does the term “Computer Telephony Integration” ring a bell? If you are in the call center or contact center industry, you must have come across the term at least once. This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Promotional Products for Every Industry: A Comprehensive Guide

CSM Magazine

If you’re overwhelmed by the wide selection of promotional products available today, understanding which promotional products fit best with your industry can make choosing the right product easier. Keep reading to learn about the best promotional products for your industry and the benefits of using promotional items with your logo. Overview of Promotional Products Custom promotional products are any products a company can customize with their brand logo and color scheme.