Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Amity

OCTOBER 10, 2018

We are looking for original articles that offer best practices, guides, and tips on the topic of Customer Success. Best Practices & Processes. How-to Examples and Case Studies. You can write about strategy, processes, data, people or anything you think would add value to the field of Customer Success.

Best practices 60

Best practices 60

CustomerSuccessBox

DECEMBER 4, 2018

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively and maximize renewals. Customer Retention Best Practices. The above are some of the common SaaS customer retention best practices that will improve your retention rate.

Best practices 40

Best practices Customer retention SaaS Metrics 40

Amity

JANUARY 14, 2016

Guest Blogging For Amity. We are looking for original articles that offer best practices, guides, and tips for the topic of Customer Success. Best Practices & Processes. How-to Examples and Case Studies. Let me first start by saying that we love a great guest post! General trends.

Best practices 63

Best practices 63

JivoChat

JANUARY 17, 2021

A Virgin Airlines case study found that the conversion rate for customers who used live chat was 3.5 Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers. Live chat support best practices for agents.

Best practices 52

Best practices CRM Customer Support Personalization 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

AWS Machine Learning

APRIL 12, 2023

In the terminal with the AWS Command Line Interface (AWS CLI) or AWS CloudShell , run the following commands to upload the documents and metadata to the data source bucket: aws s3 cp s3://aws-ml-blog/artifacts/building-a-secure-search-application-with-access-controls-kendra/docs.zip. User Group Document Type Authorized for Access Guest.

Enterprise 88

Enterprise APIs Engineering Management 88

JustCall

SEPTEMBER 15, 2019

Treat these calls and queries as self-contained case studies. Further reading: 3 Proactive Customer Success practices to reduce churn. Recent search terms: call center boost customer service call center quality The post Quality Assurance – Best Practices to Boost Customer Service appeared first on Justcall Blog.

Best practices 40

Best practices Customer Service Benchmark Scripts 40

ClientSuccess

JUNE 27, 2018

This could mean fun, casual blog posts with plenty of memes and visual aides, or a new case study that features an amazing success story. Blog Posts: Customer Success in the C-Suite—Aligning the Board and Exec Team. For CSMs and their customers, it’s a time for engaging, exciting content.

Best practices 40

Best practices Entertainment SaaS Surveys 40

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. One way to emphasize this is to include specific case studies in your training content.

Call Center 98

Call Center Engineering Education Best practices 98

Nicereply

JUNE 12, 2023

Empower your team members to practice reflective listening and empathize with customers, while also making sure they have the resources and tools they need to do the job right. Real-life case studies : Craft a case study based on a challenging customer situation your team has faced before.

Customer Service 84

Customer Service Best practices Construction Customer centricity 84

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Read this case study: How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic.

outsourcing 71

outsourcing Customer Care Best practices Management 71

JivoChat

JUNE 26, 2022

But, your text also needs to be persuasive to compel the audience to follow the call to action and be aligned with SEO best practices. Case studies. It covers different types of texts, such as blog articles, emails, sales letters, ads, and press releases. Blog post marketing. Case studies.

B2C 75

B2C B2B Sales Best practices 75

Beyond Philosophy

DECEMBER 16, 2021

Because of risk aversion, the default from a business standpoint is to adopt a best-practices approach. However, best practices as a customer strategy are inherently reductive. Maybe it’s an article you read or a case study that demonstrated success with various customer strategies you want to employ.

Education 243

Education Best practices Consulting Consulting 243

Aspect

APRIL 18, 2019

We’re working on delivering helpful, practical, real-world information. We’ve had some really cool sessions like how to enable mobile scheduling, best practices for speech analytics, case studies and so much more. appeared first on Aspect Blogs. As we build out the full agenda, we need your help!

Best practices 87

Best practices Analytics 87

ClientSuccess

NOVEMBER 11, 2021

New customer case studies. Another channel that isn’t just for outbound marketing is your company blog. Blogs are a great way to showcase your team’s credibility, authority, and knowledge in your industry, and what better way to do this than by including your customers? Data and insights. Surveys (and survey results).

Marketing 52

Marketing Best practices Surveys Analytics 52

Totango

JULY 22, 2022

Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders. . The post Open the Channels of Communication with Your Customers appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Metrics 102

Metrics Best practices Customer retention Enterprise 102

aircall

OCTOBER 18, 2016

Each call is like a self-contained case study. The best examples of high-quality calls should be saved as training materials. The post Call Center Quality Assurance: 15 Best Practices to Boost Customer Service appeared first on Aircall Blog. Want to share what worked for your call center?

Best practices 48

Best practices Call Center Customer Service Scripts 48

ClientSuccess

NOVEMBER 2, 2020

As your team heads into 2021, staying on top of industry trends, innovations, and best practices will be key to maintaining the high level of customer service your accounts now expect while continuing to grow and expand your internal team’s development and education. The ClientSuccess CSM From the Trenches Blog Series.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

JustCall

MARCH 28, 2023

In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members.

Sales 52

Sales CRM Best practices Morale 52

Aspect

JUNE 8, 2020

In addition to the 1,000+ CX professionals expected to attend, there will be more than 100 live-streamed sessions focused on customer experience and marketing best practices (Check out the full agenda here ). The post Register Now: Forrester CX North America Virtual Conference appeared first on Aspect Blogs.

Self service 62

Self service Banking Best practices Customer Experience 62

AWS Machine Learning

MAY 23, 2023

This is a guest blog post co-written with Vik Pant and Kyle Bassett from PwC. We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada.

Engineering 74

Engineering Government Calibration Scripts 74

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Not all the best practices are tactics that work in a similar way. Best practice for B2B content lead generation: Identify your audience – It is critical to figure out your target audience to create content that revolves around their expectations.

B2B 71

B2B Best practices CRM Sales 71

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. One way to emphasize this is to include specific case studies in your training content.

Call Center 52

Call Center Engineering Education Best practices 52

Noble Systems

MARCH 18, 2021

In Part 1 of this 2-part blog series, we will discuss the top trends and healthcare call center best practices to consider. Healthcare Call Center Best Practices and Trends to Consider. Healthcare Call Center Best Practices Help Drive Better Patient Service. Case Study: BC Services.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Amity

OCTOBER 3, 2017

Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Again, get some of your CSMs to serve as hosts, and have them interview industry thought leaders or talk about best practices. CUSTOMER FORUM.

Best practices 63

Best practices B2B Surveys Personalization 63

Amity

OCTOBER 3, 2017

Consider adding a series for your customers that includes product best practices, customer case studies or industry thought leadership. Again, get some of your CSMs to serve as hosts, and have them interview industry thought leaders or talk about best practices. CUSTOMER FORUM.

Best practices 61

Best practices B2B Surveys Personalization 61

bold360 Blog

JANUARY 22, 2020

But many businesses are starting to apply best practices from CX to their employees, or internal customers. Read the case study for more insights that you can apply to your company. The post CXNext Live: Good Employee Engagement = Good Customer Experience appeared first on Bold360 Blog.

Employee engagement 76

Employee engagement Customer Experience Technical Support Chatbots 76

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. Top lead generation ideas & best practices that work. Traffic generating content like social media posts, blogs, videos, infographics, etc. What is Lead generation? .

Best practices 77

Best practices B2B Sales Chatbots 77

Nicereply

FEBRUARY 13, 2023

And knowing some best practices for supporting the different types of customers you meet will make your job all the more enjoyable. Customer support best practices for new customers The first step in creating a great experience for new customers is to build an effective onboarding program for them. Others, not so much.

Management 52

Management Best practices CRM Coaching 52

ChurnZero

SEPTEMBER 29, 2023

Follow up by offering best practice tips. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content. Learn how to reach more customers by taking a digital approach to customer engagements in this blog. Congratulate them and ask how it went.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

Global Response

DECEMBER 21, 2023

This is why it’s so essential to work with an outsourcing partner that follows best practices for data privacy and security and has relevant certifications to ensure they’re keeping your customer data safe. These best practices will help you find the right provider: Establish clear guidelines and SLAs from the start.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Influitive

OCTOBER 11, 2015

Engaged customers are more likely to spread positive word of mouth about your brand through blogs and social media, videos, case studies, speaking engagements and other activities. Word of mouth, blogs, social media, user reviews and other online content are all heavy influencers at this stage.

B2B 111

B2B Marketing Best practices Feedback 111

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. My book, the Power of Customer Experience is intended to prove the value and commercial impact of great customer experience and is packed full of case studies of brands who do this well. “ “ Who should read it?

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94

CSM Practice

MAY 22, 2020

In this guide, we’ll explore the available compensation plans, the right framework for thinking about customer success manager compensation, and best practices. There is an ongoing debate in the customer success field around the best compensation structure for CSMs. Number of case studies generated.

SaaS 126

SaaS Metrics Accountability Customer centricity 126