85 Hibbett Case Study
Zappix
OCTOBER 7, 2021
Case Studies eCommerce Hibbett On-Demand Apps Retail Visual IVRRetailer Hibbett sports leveraged Zappix On-Demand Customer Service solutions to appeal to their digital-savvy customers.
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Fashion Retailer Case Study
Zappix
OCTOBER 7, 2021
Case Studies On-Demand Apps Retail Visual IVRA major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after implementing a visual IVR Customer Experience.
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BPO Case Study
Zappix
OCTOBER 6, 2021
Case Studies Agent Assist BPO On-Demand Apps Proactive Engagement Visual IVRA BPO partner wanted to stay competitive in the modern customer service landscape and deliver digital automation that scales quickly to handle seasonal peaks.
Roadside Assistance Case Study
Zappix
OCTOBER 6, 2021
Case Studies Roadside Assistance Visual IVROne of the largest roadside assistance service providers in the United States wanted to significantly reduce the number of long, expensive calls to its customer service reps and improve the customer experience for stressed road-side callers.
Turning Your Contact Center into a Profit Center by Leveraging Chat
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
Communications Equipment Company Case Study
Zappix
OCTOBER 6, 2021
Case Studies On-Demand Apps Visual IVRA global leader in mission-critical communications and analytics wanted to improve their customer experience and reduce customer effort when handling complex information.
13 Call Center Training Tips For Upskilling Agents (+ Case Studies)
Babelforce
SEPTEMBER 15, 2021
When this is the case, make training materials available right away so new hires can familiarize themselves with the role. Case study: Booz Allen. Case study: LUX Resorts. Case Study: Air Mauritius.
PPV Customer Service Case Study: Cable Company Avoids a TKO
TechSee
JANUARY 9, 2018
In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial. The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Visual Support Call Center contact center customer support Tech Support Visual Support case studyIn anticipation of the biggest boxing fight of the year – Floyd Mayweather Jr.
Case study: Implementing a scalable customer feedback model at Bizzabo
inSided
APRIL 7, 2021
Case Study Close the loopA few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.
Case study: How Pipefy reached a 95% self-service rate in less than a year
inSided
JULY 30, 2021
Case StudyIn June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
Top Priorities in Customer-Centric Contact Centers
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Case study: Gainsight’s community-driven product feedback loop
inSided
FEBRUARY 24, 2021
As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customers’ customers) with your product. Case Study Close the loopIt’s the year 2018. Gainsight has decided to find a new community vendor.
United Airlines Computer Outage Is Customer Service Crisis Case Study
ShepHyken
FEBRUARY 1, 2017
Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. The post United Airlines Computer Outage Is Customer Service Crisis Case Study appeared first on Shep Hyken. Last week United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport.
Net Promoter Score® Success Stories and Case Studies
Genroe
JUNE 28, 2018
One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe. Case Studies and Statistics Net Promoter Score NPS PP: Net Promoter ScoreDemonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult.
Case Study: Enhance Your CX With This Technology
Beyond Philosophy
JANUARY 23, 2017
The post Case Study: Enhance Your CX With This Technology appeared first on. Imagine going on a cruise and having the ship know your every desire – sometimes even before you do. That’s the goal of Carnival Corporation’s new Ocean Medallion technology , a wearable device that will debut on the Regal Princess cruise ship later this year.
[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
So, You Want to Write a Case Study?
Education Services Group
JULY 27, 2021
But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies are unique because they aren’t simply presenting an idea or making an argument. You did it!
Case study: Thinkwise's clever move to community to facilitate customer engagement at scale
inSided
APRIL 21, 2021
Case Study Close the loopA few years back, software company Thinkwise went from consultancy firm to license-based platform vendor. This is when they found themselves in a new customer engagement ecosystem, one that required new technology to deliver an optimal customer experience.
Case Study: Increase Your Sales by 47% by Doing This…
Beyond Philosophy
MARCH 17, 2015
It’s a phrase derived from the famous Milgram study from the 1960s where participants were encouraged to administer fatal shocks to another participant at the urging of an experiment proctor in a white lab coat. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. How can you increase your sales by 47%? It’s all in the packaging.
Motor Insurer’s Bureau (MIB) Case Study
Connect Managed
FEBRUARY 12, 2021
A more efficient and resilient telephony and contact centre solution for the Motor Insurer’s Bureau (MIB). Unified Communications Customer Experience Contact Centre Cloud
How to Fearlessly Empower Your Contact Center Agents
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Gain practical tips from case studies featuring leading companies.
Creating Award Winning Employee Engagement: A Case Study
Beyond Philosophy
DECEMBER 8, 2014
We have had the pleasure of working with Caterpillar for a while, and recently I was asked to judge their ‘Excellence in Customer Experience Awards for 2014.’ I am pleased to say Carter Machinery , one of the leading Caterpillar dealers in the U.S., won the award, and I thought I would share with you what they did well.
[Case Study] Iron Mountain Doubles NPS? Survey Response Rates
Genroe
JULY 2, 2018
The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics NPS PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. First, they changed the email invite “from” name to a real person, not a department.
Case study | a 10-year partnership with Vodacom
Merchants
JUNE 24, 2018
The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Case StudiesVodacom is a leading African mobile communications company providing a wide range of services including mobile voice, messaging, data and converged services to over 57.5 million customers. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.
UJET Wag! Customer Experience Case Study
CSM Magazine
MARCH 26, 2020
In this case, the UJET mobile SDK, natively integrated into Wag!’s Ask any dog owner and they will tell you that their dog is more than just a pet, they are a member of the family. From the moment they meet, owners create a lifetime bond, and care for their furry friends.
The Top 3 Ways to Forecast for Your Contact Center
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Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM).
Hospitality and Travel Digital Case Studies
InTheChat
MAY 7, 2019
Today, The post Hospitality and Travel Digital Case Studies appeared first on InTheChat. This is the second post in our three-part series on digital trends in the travel and hospitality sector. In our first post, we discussed overall travel industry trends, as well as specific airline and hotel travel trends. Contact Center Customer Experience digital channels digital strategy hospitality industry travel
Case Study | Enabling FinTech cost control and volume for growth
Merchants
OCTOBER 15, 2020
The post Case Study | Enabling FinTech cost control and volume for growth appeared first on Business Process Outsourcing Services | Merchants CX SA. Today more than 19 000 customers use this client’s financing in over 2250 locations across Canada.
Case Study | True immersion results in continuous improvement cycle
Merchants
SEPTEMBER 19, 2018
The post Case Study | True immersion results in continuous improvement cycle appeared first on Business Process Outsourcing Services | Merchants. Case StudiesLeaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders Trade Depot and Builders Superstore brands.
Case Study | Boosting sales and conversions through smart voice listening
Merchants
OCTOBER 15, 2020
The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA.
Case Study | Redefining risk and fraud strategies for growth opportunities
Merchants
OCTOBER 15, 2020
The post Case Study | Redefining risk and fraud strategies for growth opportunities appeared first on Business Process Outsourcing Services | Merchants CX SA. President‘s Choice Bank (PCB) offers a wide range of general finance and banking services to its clients in Canada.
Case Study | Efficient back office processes drive improved customer experience
Merchants
OCTOBER 15, 2020
The post Case Study | Efficient back office processes drive improved customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.
LinkedIn B2B Lead Generation Best Practices and Case Study
Genroe
JULY 20, 2020
Then I’m going to give you a couple of specific case studies on what can be achieved. The post LinkedIn B2B Lead Generation Best Practices and Case Study appeared first on Genroe.
Case Study – Put CX at the heart of your helpdesk
Merchants
APRIL 11, 2019
The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Case StudiesHelpdesk clients should enjoy the same experience as your customers. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.
TSELLC Case Study Features Our VirtualPBX 300 Plan
VirtualPBX
JULY 21, 2020
One of those customers is TSELLC , which we have now featured in a case study that outlines the company’s journey from our legacy system to our new Unlimited Users Plans. We are an entirely virtual company,” Wilkes told VirtualPBX during its case study interview.
Data-Driven Decision Making: A March Madness Case Study
Centriam Customer Experience Lab
JANUARY 25, 2018
Data-driven decision making. We all aspire to it. Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool. Customer Experience Analytics
5 ROI-Based Strategies Proven to Drive the Adoption of Visual Assistance
TechSee
JUNE 16, 2021
The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. Visual assistance adoption case study: European Telecom.
Questions to Ask for a B2B Case Study
Jive
AUGUST 16, 2018
The 2017 Content Preferences Survey Report reported that 78% of buyers have used a case study for a B2B purchasing decision. Whether you’re a large or small B2B company, that means that most of your prospective customers will check out your case studies. These tips will help your B2B company ask clients the right questions so you can write a compelling case study—with a healthy dollop of “money” quotes. . A case study tells a story.
How to Boost Agent Productivity: A Swisslog Case Study
NICE inContact
FEBRUARY 3, 2020
Now more than ever, personalised customer experiences are key to success. Personalised, multichannel service is no longer a perk; it’s what customers expect. However, you may not realise that personalisation is central to the success of your contact centre agents too
How to Write a High-Converting Case Study
LiveChat
JANUARY 3, 2020
Try story studies. They’re designed to not only help you write case studies that convert sales and close clients, but to actually drive more traffic to your website. What are story studies and why do they work? Story studies are a tool for converting readers into buyers.
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