article thumbnail

Guest Blog: How To Improve the Customer Experience Starting Today

ShepHyken

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients.

article thumbnail

Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. The modern marketplace offers many different ways to make your business and employees more productive. From automation to artificial intelligence, now is an exciting time to explore all the possibilities.

Analytics 643
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2022 highlights from our customer service blog

Eptica

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Read the full piece on our parent company Enghouse Interactive’s blog here.

article thumbnail

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

ShepHyken

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers.

Marketing 444
article thumbnail

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

article thumbnail

Guest Blog: Five Tips to Providing a Five Star Experience

ShepHyken

The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience.

article thumbnail

Guest Blog: The Hidden Workings of Top Customer Support Teams

ShepHyken

The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. What Are They Doing That Your Business Is Not?

article thumbnail

Guest Blog: Stop Wasting Money!

ShepHyken

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!

article thumbnail

Top 10 gamification blogs

Callminer

To learn more about gamification, read our top ten blogs below Contact centers need well-defined business goals that are easily tracked with captured speech analytics data.

article thumbnail

14 Best Customer Service Blogs to Follow in 2022

HelpCrunch

The post 14 Best Customer Service Blogs to Follow in 2022 appeared first on HelpCrunch blog. Learning is crucial to our very existence. Just like our bodies require food to nourish, our minds need information and continued learning to stay nutrient.

article thumbnail

80 Blog Name Ideas

JivoChat

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. 80 Blog Name Ideas.

article thumbnail

Guest Blog: Kaleidoscope Service

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Kaleidoscope service, I like it! Shep Hyken. When I grow up, I want to be a kaleidoscope! Kaleidoscopes are addictive. They make you privately ooh and ah as you turn the animator and behold the patterns of colorful glass that charm you.

article thumbnail

Guest Blog: Becoming a Blockbuster?

ShepHyken

The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Was this a typical Friday event for you and your family?

article thumbnail

Guest Blog: Customer Service Trends for 2018

ShepHyken

The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.

article thumbnail

Guest Blog: How to Engage Customers with Your Brand

ShepHyken

Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken. This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. What is most important for any business today? Customers, employees, lead generation, or profit. Well, the best answer is customer engagement.

Benchmark 248
article thumbnail

Guest Blog: How to Manage Customer Emotions

ShepHyken

This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken. Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. Customers are smarter than ever and we must know how to create a positive experience. Shep Hyken .

article thumbnail

Guest Blog: Speed Saves Relationships

ShepHyken

The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. This shows that you have confidence that you will take care of your customers by delivering a great customer service experience and taking care of any problems that may arise – in such a way that will earn you a glowing online review.

article thumbnail

Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals.

Feedback 246
article thumbnail

Guest Blog: The Importance of First Impressions in Customer Service

ShepHyken

The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. This week we feature an article by Ujebardha Bekolli who writes about the importance of the first impression. Whether on the phone or in person, it’s important to train your employees the right way to interact with your customers. The importance of first impressions. Customer service is one of the most important parts of doing business.

article thumbnail

Guest Blog: Ways to Improve Your Customer Experience Online

ShepHyken

The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. If we were to inquire as to the last time you had an exceptional experience as a customer it wouldn’t likely take you long to describe the lasting impression made upon you by a brand and how pleased you were with the outcome.

article thumbnail

Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere.

article thumbnail

Top 5 Customer Service Blogs of 2022

Call Experts

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 .

article thumbnail

Top 9 Customer Service Blogs to read in 2022

Nicereply

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs.

article thumbnail

Guest Blog: Why Convenience is a Key Differentiator in CX

ShepHyken

The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken. This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . As has been widely documented, the balance of power in today’s marketplace has shifted away from the town square and to the customer.

Chatbots 247
article thumbnail

Guest Blog: “We Hate ‘dat Letter”

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. The post Guest Blog: “We Hate ‘dat Letter” appeared first on Shep Hyken. It’s a great example of how not to give excellent customer service! Shep Hyken .

Morale 232
article thumbnail

Guest Blog: Persona-lizing the Customer Experience

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.

article thumbnail

Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. They are the major reason why you are in business. Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated.

CRM 243
article thumbnail

How to Monetize a Blog

JivoChat

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. Blogs that have high authority and credibility in a certain niche are valued by companies because.

article thumbnail

Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Technology replacing humans. That’s what we all fear. Yet bank employees did not disappear with the advent of the ATM.

article thumbnail

Guest Blog: Winning Tactics for CX Vendor Selection

ShepHyken

The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives.

APIs 221
article thumbnail

Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. Chatbots are more than just automated FAQ answer generators. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Chatbots 244
article thumbnail

Guest Blog: Digitizing the Customer Experience Without Losing the Customer

ShepHyken

The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.

article thumbnail

Guest Blog: Rhyme Your Way to Customer Satisfaction

ShepHyken

The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. Especially when an angry customer is calling your office, it’s important to have a verbal safety net that will rescue you should the metaphorical tight rope become difficult to navigate.

Scripts 241
article thumbnail

Guest Blog: Assistive AI for Real Work

ShepHyken

The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective. AI has come a long way in recognizing the content – and context – of customers’ requests and questions. – Shep Hyken. Enterprise-grade assistive AI initiatives are already in evidence across various industries.

APIs 198
article thumbnail

Guest Blog: How One Experience Started My CX Passion

ShepHyken

The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. This week we feature an article by Stacy Sherman who reminds us that brands must not compete on price alone and shares a great story to illustrate this point from Stacy’s Pita Chips. – Shep Hyken. My obsession for Customer Experience (CX) started when I received a package in the mail on a random afternoon.

B2C 235
article thumbnail

Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect

ShepHyken

The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust. As we know, consumer experience and expectations have changed rapidly in response to new technologies, market forces and security concerns.

article thumbnail

Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight

ShepHyken

The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. Shep Hyken. I once heard about a car dealership who had customer satisfaction scores that were the impressively high. When asked about it, the owner explained one of the secrets to their success.

article thumbnail

Better Together (Blog#3)

Enghouse Interactive

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents.

article thumbnail

Guest Blog: Five Star Hotel, Minus Five Star Service

ShepHyken

The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. Think about an incredible service experience you’ve had recently. What company or organization comes to mind? What about the service experience was extraordinary?

article thumbnail

Guest Blog: Don’t Make Me Wait

ShepHyken

The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken. This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. Self-service support is becoming more and more widely accepted. Not just accepted, in some cases it is preferred. – Shep Hyken.