INDUSTRY INSIGHTS YOUR PEERS ARE READING
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. MORE
The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. MORE
The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. MORE
Our Top 5 Articles for the Month of August: CallSource Reflections: Save Your Business’ Reputation and a Lost Lead With DealSaver. Having Trouble Booking Callers into Appointments? It’s Time to Apply Reciprocity on Your Sales Calls. Meet the CallSource Team: An Interview with Marketing & Sales Operations Manager, Matthew Widmyer. Want to Increase Your Appointment Conversion Rate? Here’s the Secret…. MORE
The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken. MORE
The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy. MORE
The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. MORE
Peter Lavers’ first blog on the Top 5 Obstacles has been published on IBM #ThinkMarketing. The post “Top 5 Obstacles” blog published on #ThinkMarketing appeared first on Think CX. Read it here. Tweet to @PeterLavers. Latest Thinking MORE
Many companies that sell a product or service to customer service teams have a corporate blog. A lot of those blogs are hard to read. A few corporate blogs stand out from the crowd. Here are four corporate customer service blogs I consistently read. MORE
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. MORE
The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken. This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. MORE
The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective. MORE
One thing I like to do is review my blog to see which posts resonated the most with readers. As 2018 winds to a close, it's time to take a look back at the past year. There were a couple of surprises here, including my most popular one. #1: MORE
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! MORE
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. MORE
AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? MORE
The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. MORE
The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. MORE
The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken. This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. MORE
You can read the full article on the Dimension Data blog , and please join the conversation on Twitter or LinkedIn. The post Peter Lavers Featured on the Dimension Data Blog appeared first on Think CX. MORE
The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. MORE
The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience. MORE
The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. MORE
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken MORE
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. MORE
Blog Posts: Do's and Don'ts of Selecting a Call Recorder. Call recording software has become a business imperative today for a variety of reasons, including dispute resolution, customer service excellence, compliance, order verification and so on. At OrecX, a call recording solution provider in 195 countries, we regularly develop content and materials to help our customers and prospects understand the value of call recording. MORE
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. MORE
The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. MORE
The post Guest Blog: Which Road Is Your Customer Experience On? This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. You must deliver a consistent, convenient and frictionless experience. – Shep Hyken. MORE
A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines. MORE
The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. MORE
The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken. MORE
The post New Blog Post Title appeared first on Bennett Bay Consulting. Wouldn’t it be great. Wouldn’t it be great if we lived in a world where everything went exactly the way we wanted everyday, with every transaction we touched. MORE
If you enjoyed this post, you might be interested in the following blogs: You Must Do This at Your Job Interview. The post 10 Best Career Advice Blogs of 2015 – In case you missed them appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Blogs MORE
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. MORE
As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. The post Guest Blog: Building a Customer-Centric Culture Around CRM Software appeared first on Shep Hyken. MORE
The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. This week we feature an article by Prasad Reddy who shares 10 ways to improve CSAT scores by enhancing customer satisfaction. – Shep Hyken. MORE
Blog Related Topics ShepHyken
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken.
ShepHyken
FEBRUARY 22, 2019
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.
ShepHyken
JANUARY 25, 2019
The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken.
ShepHyken
FEBRUARY 15, 2019
The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken. This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken.
ShepHyken
FEBRUARY 8, 2019
The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.
ShepHyken
OCTOBER 12, 2018
The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken.
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Toister Performance Solutions
DECEMBER 6, 2018
Many companies that sell a product or service to customer service teams have a corporate blog. A lot of those blogs are hard to read. A few corporate blogs stand out from the crowd. Here are four corporate customer service blogs I consistently read.
ShepHyken
SEPTEMBER 30, 2016
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!
ShepHyken
JANUARY 18, 2019
The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken.
ShepHyken
FEBRUARY 1, 2019
As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. The post Guest Blog: Building a Customer-Centric Culture Around CRM Software appeared first on Shep Hyken.
Toister Performance Solutions
DECEMBER 27, 2018
One thing I like to do is review my blog to see which posts resonated the most with readers. As 2018 winds to a close, it's time to take a look back at the past year. There were a couple of surprises here, including my most popular one. #1:
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ShepHyken
MAY 11, 2018
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken.
ShepHyken
JANUARY 11, 2019
The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken.
ShepHyken
DECEMBER 14, 2018
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust.
ShepHyken
OCTOBER 26, 2018
The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken.
ShepHyken
NOVEMBER 23, 2018
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken
ShepHyken
DECEMBER 21, 2018
The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. This week we feature an article by Prasad Reddy who shares 10 ways to improve CSAT scores by enhancing customer satisfaction. – Shep Hyken.
ShepHyken
FEBRUARY 3, 2017
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.
CallSource Insights
AUGUST 31, 2018
Our Top 5 Articles for the Month of August: CallSource Reflections: Save Your Business’ Reputation and a Lost Lead With DealSaver. Having Trouble Booking Callers into Appointments? It’s Time to Apply Reciprocity on Your Sales Calls. Meet the CallSource Team: An Interview with Marketing & Sales Operations Manager, Matthew Widmyer. Want to Increase Your Appointment Conversion Rate? Here’s the Secret….
ShepHyken
DECEMBER 2, 2016
This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.
ShepHyken
NOVEMBER 16, 2018
The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken.
ShepHyken
SEPTEMBER 28, 2018
The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken.
ShepHyken
JULY 28, 2017
The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.
Peter Lavers
DECEMBER 7, 2017
You can read the full article on the Dimension Data blog , and please join the conversation on Twitter or LinkedIn. The post Peter Lavers Featured on the Dimension Data Blog appeared first on Think CX.
ShepHyken
SEPTEMBER 21, 2018
The post Guest Blog: Which Road Is Your Customer Experience On? This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.
ShepHyken
OCTOBER 7, 2016
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy.
ShepHyken
DECEMBER 29, 2017
The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry.
Beyond Philosophy
JANUARY 12, 2016
If you enjoyed this post, you might be interested in the following blogs: You Must Do This at Your Job Interview. The post 10 Best Career Advice Blogs of 2015 – In case you missed them appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Blogs
GetFeedback
JULY 14, 2018
A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines.
ShepHyken
MAY 19, 2017
The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews.
ShepHyken
SEPTEMBER 16, 2016
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken.
ShepHyken
OCTOBER 20, 2017
The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective.
Peter Lavers
SEPTEMBER 19, 2016
Peter Lavers’ first blog on the Top 5 Obstacles has been published on IBM #ThinkMarketing. The post “Top 5 Obstacles” blog published on #ThinkMarketing appeared first on Think CX. Read it here. Tweet to @PeterLavers. Latest Thinking
Love Your Customers
AUGUST 9, 2017
The post New Blog Post Title appeared first on Bennett Bay Consulting. Wouldn’t it be great. Wouldn’t it be great if we lived in a world where everything went exactly the way we wanted everyday, with every transaction we touched.
ShepHyken
DECEMBER 7, 2018
The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken.
ShepHyken
MARCH 9, 2018
The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken. This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken.
ShepHyken
SEPTEMBER 22, 2017
The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience.
ShepHyken
NOVEMBER 23, 2018
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken.
OrecX
OCTOBER 26, 2018
Blog Posts: Do's and Don'ts of Selecting a Call Recorder. Call recording software has become a business imperative today for a variety of reasons, including dispute resolution, customer service excellence, compliance, order verification and so on. At OrecX, a call recording solution provider in 195 countries, we regularly develop content and materials to help our customers and prospects understand the value of call recording.
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