INDUSTRY INSIGHTS YOUR PEERS ARE READING
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. MORE
The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken. MORE
The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. MORE
The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken. MORE
The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy. MORE
The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. MORE
Let me start by saying that we love a great guest post! Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world! MORE
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. MORE
The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken. This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. MORE
The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective. MORE
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. MORE
The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! MORE
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. MORE
AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? MORE
The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken. This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. Self-service support is becoming more and more widely accepted. MORE
The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. MORE
The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. MORE
The post Guest Blog: The Art of the Survey – Why one question is more than enough appeared first on Shep Hyken. This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for. MORE
The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken. This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. MORE
The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience. MORE
The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. MORE
The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. MORE
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken MORE
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. MORE
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. MORE
The post Guest Blog: How to Boost Retail Customer Experience Through AI-powered Price Optimization appeared first on Shep Hyken. MORE
The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. MORE
The post Guest Blog: 3 Key Principles for Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. MORE
The post Guest Blog: Which Road Is Your Customer Experience On? This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. You must deliver a consistent, convenient and frictionless experience. – Shep Hyken. MORE
The post Guest Blog: How AI Can Help the Customer Experience for Your Business appeared first on Shep Hyken. This week we feature an article by Wayne Elsey who writes about how businesses can improve the experiences of their customers with the use of artificial intelligence. Shep Hyken. MORE
The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. MORE
The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken. MORE
The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. MORE
This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken. MORE
The post Guest Blog: How to Get the Most from Seasonal Customer Service Employees appeared first on Shep Hyken. This week we feature an article by Joel Gottesman who shares tips to ensure that seasonal employees provide an excellent customer experience. MORE
The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken. MORE
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken. MORE
As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. The post Guest Blog: Building a Customer-Centric Culture Around CRM Software appeared first on Shep Hyken. MORE
The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. This week we feature an article by Prasad Reddy who shares 10 ways to improve CSAT scores by enhancing customer satisfaction. – Shep Hyken. MORE
Blog Related Topics 
ShepHyken
APRIL 5, 2019
The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers.
ShepHyken
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken.
ShepHyken
MARCH 22, 2019
The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.
ShepHyken
MARCH 8, 2019
The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. Shep Hyken.
ShepHyken
FEBRUARY 22, 2019
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.
ShepHyken
JANUARY 25, 2019
The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken.
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ShepHyken
OCTOBER 12, 2018
The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken.
ShepHyken
SEPTEMBER 30, 2016
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!
ShepHyken
FEBRUARY 3, 2017
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.
ShepHyken
FEBRUARY 8, 2019
The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.
ShepHyken
MAY 11, 2018
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken.
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ShepHyken
APRIL 12, 2019
The post Guest Blog: How to Get the Most from Seasonal Customer Service Employees appeared first on Shep Hyken. This week we feature an article by Joel Gottesman who shares tips to ensure that seasonal employees provide an excellent customer experience.
ShepHyken
NOVEMBER 23, 2018
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken
ShepHyken
FEBRUARY 15, 2019
The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken. This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken.
ShepHyken
DECEMBER 14, 2018
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust.
ShepHyken
JANUARY 18, 2019
The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken.
ShepHyken
OCTOBER 26, 2018
The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken.
ShepHyken
DECEMBER 2, 2016
This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.
ShepHyken
SEPTEMBER 28, 2018
The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken.
ShepHyken
DECEMBER 21, 2018
The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. This week we feature an article by Prasad Reddy who shares 10 ways to improve CSAT scores by enhancing customer satisfaction. – Shep Hyken.
ShepHyken
JULY 28, 2017
The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.
ShepHyken
JANUARY 11, 2019
The post Guest Blog: Customer Feedback Loops – 3 Examples & Strategies appeared first on Shep Hyken. This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken.
ShepHyken
FEBRUARY 1, 2019
As a reference, Shep defines the Six D’s of Creating a Customer-Centric Culture in his Customer Service Blog: Define it. The post Guest Blog: Building a Customer-Centric Culture Around CRM Software appeared first on Shep Hyken.
ShepHyken
APRIL 19, 2019
The post Guest Blog: The Art of the Survey – Why one question is more than enough appeared first on Shep Hyken. This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for.
ShepHyken
OCTOBER 7, 2016
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy.
ShepHyken
NOVEMBER 16, 2018
The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken.
ShepHyken
MAY 19, 2017
The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews.
ShepHyken
SEPTEMBER 21, 2018
The post Guest Blog: Which Road Is Your Customer Experience On? This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. You must deliver a consistent, convenient and frictionless experience. – Shep Hyken.
ShepHyken
DECEMBER 29, 2017
The post Guest Blog: Customer Service in Retail – Infographic appeared first on Shep Hyken. This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry.
ShepHyken
SEPTEMBER 16, 2016
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken.
ShepHyken
MARCH 29, 2019
The post Guest Blog: How to Boost Retail Customer Experience Through AI-powered Price Optimization appeared first on Shep Hyken.
ShepHyken
OCTOBER 20, 2017
The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective.
ShepHyken
MARCH 1, 2019
The post Guest Blog: How AI Can Help the Customer Experience for Your Business appeared first on Shep Hyken. This week we feature an article by Wayne Elsey who writes about how businesses can improve the experiences of their customers with the use of artificial intelligence. Shep Hyken.
ShepHyken
MARCH 9, 2018
The post Guest Blog: Digitalizing Customer Service for 2018 appeared first on Shep Hyken. This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken.
Amity
OCTOBER 10, 2018
Let me start by saying that we love a great guest post! Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world!
ShepHyken
SEPTEMBER 22, 2017
The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience.
ShepHyken
NOVEMBER 23, 2018
He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken.
ShepHyken
FEBRUARY 23, 2018
The post Guest Blog: 3 Key Principles for Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service.
ShepHyken
DECEMBER 7, 2018
The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken.
ShepHyken
SEPTEMBER 1, 2017
The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken. This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. Self-service support is becoming more and more widely accepted.
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