Guest Blog: Culture Starts at the Top

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The post Guest Blog: Culture Starts at the Top appeared first on Shep Hyken. This week we feature an article by Liliana Petrova who writes about how important the leader’s role is in the culture of an organization. Leadership sets the tone.

Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

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The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken.

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Guest Blog: The Hidden Workings of Top Customer Support Teams

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The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. What Are They Doing That Your Business Is Not?

Guest Blog: Five Tips to Providing a Five Star Experience

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The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience.

Proven Strategies to Increase Case Deflection & ROI

Speaker: Matt Laurenceau, Head of BMC Communities

Many organizations and community managers aim to provide, among other things, effective customer self service support through their online community. While this is all well and good, without taking a strategic and data-driven approach to these types of programs, success may be limited. This webinar will teach you about the strategies and programs that drive success across your community.

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

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AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Guest Blog: How to Engage Customers with Your Brand

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Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

Guest Blog: Converting Customers To Die Hard Fans

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The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans.

Guest Blog: Stop Wasting Money!

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This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!

Guest Blog: The Importance of First Impressions in Customer Service

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The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. This week we feature an article by Ujebardha Bekolli who writes about the importance of the first impression.

Guest Blog: Connect With Your Customers & Watch Your Business Grow

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The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else.

Guest Blog: Ways to Improve Your Customer Experience Online

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The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization.

Guest Blog: What Time Does Amazon Close?

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The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken.

Guest Blog: “Zhuzhing Up” Humans in the Contact Center

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The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Technology replacing humans.

Guest Blog: Kaleidoscope Service

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This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Guest Blog: Winning Tactics for CX Vendor Selection

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The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives.

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Guest Blog: How to Turn Customer Service Mistakes Into Happiness

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The post Guest Blog: How to Turn Customer Service Mistakes Into Happiness appeared first on Shep Hyken. This week we feature an article by Mark Sanborn who writes about how mistakes will be made but it’s how you handle them that matters.

Guest Blog: Why Convenience is a Key Differentiator in CX

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The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect

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The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust.

Guest Blog: Thank Your Customer With Actions Not Words

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The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty.

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Guest Blog: The Rise of Chatbots in Customer Experience

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The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers.

Guest Blog: Customer Service Trends for 2018

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The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken.

Guest Blog: Becoming a Blockbuster?

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The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.

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Guest Blog: Rhyme Your Way to Customer Satisfaction

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The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken.

Guest Blog: How to Use Gamification to Improve Agent Motivation

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Managing staff is far too big a topic for a single blog post. The Shep Hyken blog has some great resources on hiring the right staff and training them to become better problem solvers. The post Guest Blog: How to Use Gamification to Improve Agent Motivation appeared first on Shep Hyken.

Guest Blog: Digitizing the Customer Experience Without Losing the Customer

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The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.

Guest Blog: How to Manage Customer Emotions

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This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.

Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight

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The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. Shep Hyken.

Guest Blog: How One Experience Started My CX Passion

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The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.

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Guest Blog: “Good” vs. “Great”

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This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy.

Guest Blog: Speed Saves Relationships

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The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken. This week we feature an article by Kevin J. Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews.

Guest Blog: Five Star Hotel, Minus Five Star Service

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The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken.

Guest Blog: Persona-lizing the Customer Experience

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This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken.

Guest Blog: The 8 Elements of Customer Support Quality

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He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken

Guest Blog: Do customer experience teams take cyber security risks?

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The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust.

Guest Blog: Improving Customer Experience Using Employee Feedback Data

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The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.

Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

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The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience.

Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement

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The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken.

Guest Blog: Assistive AI for Real Work

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The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective.

Guest Blog: Are You Setting the Right Customer Experience Goals?

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The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken.