NobelBiz

APRIL 30, 2024

The development of AI in customer service began with simple automated systems and has evolved into sophisticated AI solutions capable of handling complex queries with a human-like understanding. Balto’s real-time guidance platform uses AI to monitor conversations and prompt agents with the correct compliance language during calls.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

CSM Magazine

SEPTEMBER 21, 2023

And what challenges necessitate the introduction of a new IT platform? Functionality assessment Scrutinize the capabilities of the help desk system. Demo access Secure a test environment to set up processes and rigorously test real-world use cases of your customer service workflow. Explore options for smooth data interchange.

Technical Support 59

Technical Support SaaS Enterprise Feedback 59

Inbenta

MAY 14, 2021

GOL, a brasilian airlines who has been a customer of Inbenta since 2016 , has launched new features to enhance the capabilities of GAL, the airline’s virtual assistant, on WhatsApp. Still unprecedented in the segment, the platform was launched at the end of last year.

Airlines 99

Airlines Chatbots Call Center Management 99

Momentum Telecom

JUNE 11, 2021

These advanced capabilities go beyond what is available with Microsoft’s voice service enabling you to take full advantage of the Momentum unified communications platform and integrations such as call recording and voice analytics. . It’s a marriage that will bring your collaboration capabilities to a new level.

Technology 98

Technology Engineering Enterprise Analytics 98

Spearline

JANUARY 14, 2021

With hosted VoIP for businesses, expenditure on deployment can be equal to zero, all it requires is a capable internet connection as many providers offer softphone capabilities. Organizations must also closely examine their existing network and its capabilities prior to the rollout of VoIP. Migrations. Why use Spearline?

voip 98

voip Telecommunications Contact Center Marketing 98

ClientSuccess

OCTOBER 4, 2022

While process improvement solutions make it easier for CSMs to track and manage their workload, customer success-specific platforms are also designed to track detailed data and metrics specific to customer engagement and satisfaction. Here are some considerations to take into account when looking for a new customer success platform: 1.

Metrics 52

Metrics CRM Accountability Management 52

NobelBiz

FEBRUARY 20, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Calls are first routed to the cloud, where they undergo processing via the SBC Cluster.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

NobelBiz

MARCH 12, 2024

Efficient Case Management : Streamlines interactions, preventing customers from slipping through the cracks. Enables quick service on the platform of their choice. Additionally, they required robust analytics and reporting capabilities for real-time insights into customer data.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

AWS Machine Learning

NOVEMBER 21, 2023

Delivering a superior customer experience to instantly find the music that users search for requires a platform that is both smart and responsive. Amazon SageMaker and NVIDIA: Delivering fast and accurate vector search and spellcheck capabilities Amazon Music offers a vast library of over 100 million songs and millions of podcast episodes.

Calibration 83

Calibration Education Engineering Technology 83

Global Response

DECEMBER 21, 2023

This includes platforms like a CRM, ticketing systems, telephony systems, databases and so on. Evaluating Provider Capabilities Once you know what you need from a provider, you can more easily evaluate a provider’s capabilities and see how they line up with your internal requirements.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. This feedback can highlight specific areas where agents excel or need improvement.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. Read the case study or watch the video ! Key Technological Tools and Solutions What are these magical tools?

Call Center 105

Call Center Management Wait times Contact Center 105

ViiBE Blog

JANUARY 25, 2021

ViiBE’s technology and Zendesk’s CRM platform work harmoniously to create a dynamic CRM + video call tech suite. In one click the customer and agent will be connected by a real-time video with AR capabilities. These empowered agents are more capable of solving dynamic challenges, boosting KPIs like FCR. Case study: Decathlon.

CRM 52

CRM Technology Sales Call Center 52

Vistio

FEBRUARY 5, 2024

That’s where Vistio’s ServiceSim comes in, revolutionizing call center training with its AI-enabled capabilities. ServiceSim’s AI capabilities provide agents with personalized feedback and guidance, allowing them to identify areas for improvement and grow professionally.

Call Center 52

Call Center Healthcare Government Coaching 52

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Amazon SageMaker comprises a comprehensive portfolio of capabilities as a fully managed MLOps service to enable developers to create, train, deploy, operate, and manage ML models in the cloud.

Engineering 75

Engineering Government Calibration Scripts 75

Global Response

JANUARY 31, 2024

Let’s look at a couple of case studies to see the benefits of outsourcing IT support in action. Case Study #1: An established museum and its outsourced IT services provider Background : A celebrated and established museum in New York City had limited in-house IT capabilities.

outsourcing 62

outsourcing Technical Support Best practices Education 62

ShepHyken

DECEMBER 13, 2019

Are you looking for a point-solution or an enterprise-wide platform, will you embark on your journey via an invitation to tender (ITT)? Leslie Cottenje, CEO of Hello Customer emphasizes the importance of stress testing AI as most vendors are likely to assert they have the strongest capabilities. Potential risks and liabilities.

APIs 254

APIs Enterprise Government Customer Experience 254

Peter Lavers

JULY 7, 2015

The masterclass was brilliantly delivered by Doug Leather and included practical case studies & examples of best practice and animated discussions. Insight into the opportunities and challenges in implementing customer-centricity within your own organisation and the capabilities that support and hinder the transformation required.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

Healthcare 100

Healthcare Engineering SaaS Analytics 100

NobelBiz

OCTOBER 31, 2023

Such experiences become stories shared among peers, reviews on social platforms, and testimonials that bolster a brand’s reputation. This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Learn more about the real-time monitoring capabilities of NobelBiz OMNI+ here.

Customer Support 104

Customer Support Contact center software Call Center Analytics 104

Hodusoft

JULY 19, 2023

Improved Reporting and Analytics: Inbound call center software offers comprehensive reporting and analytics capabilities, providing insight into call volume, agent performance, customer satisfaction, and other key metrics. IVR systems enable self-service capabilities and help route callers to the right department or agent.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

NobelBiz

APRIL 23, 2024

These omnichannel platforms facilitate a cohesive experience for debtors, which allows them to interact with collections agencies through their preferred channels, be it SMS, email, web chat, or voice calls. The Rise of Omni-Channel Communication in Collections Consumers are accustomed to receiving seamless communication across all channels.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

TeleDirect

FEBRUARY 14, 2024

Built-in help Your cloud contact center relies on comprehensive software that includes necessary tools for case resolution and query response, like an integrated CRM platform, and a knowledge base in case issues arise. Cloud Contact Center Solutions in the ‘Real World’ We’ve collected some case studies from our cloud clients.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Spearline

FEBRUARY 1, 2022

Case study: Aircall – proactively detecting issues before a customer is impacted Aircall , providers of an intuitive, powerful, cloud-based business phone system and call centre software solution, is trusted by over 5,000 companies worldwide. New to Spearline? If you would like to find out more, we would love to speak with you!

Telecommunications 98

Telecommunications Call flow Call Center Enterprise 98

Creative Virtual

DECEMBER 8, 2022

The analysts at Celent conducted their own evaluation of intelligent virtual assistant platforms as well, focusing in on the technology within the retail banking space. In May we announced a new partnership with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

IdeasUnlimited

JANUARY 11, 2021

In 2014, IdeasUnlimited was ranked in the top 5 remote service providing firms on a major online freelancing platform (“Elance” which is now known as “Upwork”). This award-winning support includes 24-hour coverage, omnichannel capability, the ability to have US-based workers during the daytime, and overseas workers overnight.

Real estate 52

Real estate Construction Technical Support Call Center 52

IdeasUnlimited

JANUARY 11, 2021

In 2014, IdeasUnlimited was ranked in the top 5 remote service providing firms on a major online freelancing platform (“Elance” which is now known as “Upwork”). This award-winning support includes 24-hour coverage, omnichannel capability, the ability to have US-based workers during the daytime, and overseas workers overnight.

Real estate 52

Real estate Construction Technical Support Call Center 52

AWS Machine Learning

NOVEMBER 17, 2022

To deploy ELC to production plants and scale it to multiple sites across the globe, Yara needed to build an MLOps platform. The entire solution for the MLOps platform was built within two months in a collaborative effort with AWS Professional Services. Solution overview. Model training pipeline. Conclusion.

APIs 93

APIs Accountability Metrics Engineering 93

JustCall

MARCH 28, 2023

Show the ROI of collaboration through case studies and success stories that highlight improved sales performance, faster deal closure, and higher customer satisfaction. It comes with advanced capabilities like automation, integrations, and analytics that ensure productive experiences for sales reps, and managers.

Sales 52

Sales CRM Best practices Morale 52

Netomi

FEBRUARY 21, 2024

They have transitioned from basic scripted answers to sophisticated AI-driven assistants capable of understanding and responding to complex queries. Understanding Chatbots in Hospitality Chatbots are AI-driven software capable of conversing with users via text or voice interfaces. Check out what Netomi’s AI platform can do for you.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

NICE inContact

DECEMBER 18, 2017

Although this was no easy feat TechStyle managed to move to a global ACD, a global email and chat platform, and a global WFM solution. Learn more about TechStyle in this case study. Hear what Forrester Research has to say about the ever-changing world of customer expectations and how you can prepare and execute to stay on pace.

Customer Experience 60

Customer Experience Contact Center Technology Management 60

NobelBiz

FEBRUARY 13, 2024

NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? This efficiency reduces idle time and increases overall contact rates.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Balto

DECEMBER 16, 2022

With renewed focus on agent experience, ever-advancing AI capabilities, and the embrace of omnichannel solutions, contact center leaders face an exciting opportunity to best serve their customers in 2023. However, remember that it’s vital to ensure your team responds to clients quickly across all platforms to help maintain higher CSAT scores.

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

Totango

SEPTEMBER 19, 2019

You can email them how-to videos, top-ten lists, or customer case studies. That tool is a customer success platform. A customer success platform gives you all the capabilities you need to fully leverage customer data. If you notice behavior such as product underutilization, offer help. . Automate Responses.

Customer centricity 59

Customer centricity Best practices Metrics Accountability 59

Kayako

APRIL 12, 2022

Check out these five case studies that will help you improve this process in your business. Increasing Texas Tech´s customer satisfaction with a communication and collaboration platform. Gained self-service capability. The post 5 Case Studies to Improve Your Customer Service appeared first on Kayako.

Customer Service 114

Customer Service Self service Education Technical Support 114

pindrop

AUGUST 16, 2021

Read the case study to learn how they did it. In a recent case study with one of its key customers, Pindrop learned that reducing the number of KBAs not only helped its customer to achieve a higher customer satisfaction level, but also improved the agent morale. FNBO Saved 2.5 Million Minutes in Handle Time.

Contact Center 62

Contact Center Average Handle Time Calibration Airlines 62

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? Strategy : Prioritize the development of a unified data architecture.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59