Revealed: Prepare Your Customers For Next U.S. Credit Crisis

Beyond Philosophy

Shoppers are now familiar with the omni-channel choice and quite enjoying it. Brands know they need to be very responsive over social media along with other channels. According to a recent Bloomberg report, “ Wall Street Has Found Its Next Big Short in U.S.

Instant Satisfaction: How to Meet Rising Customer Expectations

Return Customer

Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. Using a cloud-based customer contact center can also help you deliver omni-channel support.

Customer Engagement Center Capabilities: Agent Empowerment and Engagement


Full multi-session, omni-channel support on popular web browsers and on all client devices. Engaged employees are happy employees.

Vom Anwender her denken: Rollenbasierte Benutzeroberflächen


kompletter Omni-Channel Support – alle Kanäle. Benutzerfreundlichkeit ist der Schlüssel für den produktiven Einsatz von Unternehmenssoftware. Je nachdem, wie intuitiv sich eine Software bedienen lässt, steigt die Akzeptanz und die Effizienz der Anwender.

[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service


Consumers love to communicate with each other over text channels and, according to recent studies , they are eager to use this mode of communication to interact with businesses. No one channel is dominant enough to make the other channels irrelevant.

The Future Customer Experience Will Go Virtual

Win the Customer

However, over the last few decades, customer experience and service delivery veered away from personalized support and adopted a “call and wait” system while companies cut costs and installed voice-activated phone prompts.

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty


In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. These are the five ways of providing premium customer support software to meet your customer expectations in 2017: 1.