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Reduce Agent Turnover with Better Omni-Channel Support

Unymira

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

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Reduce Agent Turnover with Better Omni-Channel Support

Unymira

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

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2021 Reality Check – New Technologies Available in the Contact Center

CCNG

The biggest problems that the group is facing are: Limitations of existing systems Increasing customer expectations Personalization is difficult/lack of real time data Too much time spent on documentation No predictive tools In the middle of the pack, fewer people were facing these issues: IT can’t stay current No omni-channel support No proactive (..)

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Top Five Contact Center Trends to Expect in 2020

InGenius

Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold.

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Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

Omni-channel support is critical moving forward. Multichannel support may not be sufficient today. Connecting through these channels is important for a smoother user experience. Omnichannel support is provided here. . The product has many tools to help you create customized experiences on a scale.

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Voice: The Heart of the Contact Center

Plantronics

There’s no question that contact centers are evolving to support the digital world in which their customers live – where people buy online, interact on social media, and communicate via video.

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How to Ramp-up Your Customer Service for the Retail Holiday Season with Outsourced Help

Advantage Communications

With the holiday shopping season just weeks away, a retail brand’s customer service team should now be planning ahead for omni-channel support for the upcoming Black Friday, Cyber Monday and other key high volume dates.