Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS
NOVEMBER 20, 2018
With humble beginnings in the fitness industry, they have grown dramatically to offer billing, customer call center management, and collections in all kinds of industries. That’s 22 million opportunities to get the customer experience right — or wrong. A key requirement for their success is to get customer feedback into the right hands at the right time. What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy.