PPV Customer Service Case Study: Cable Company Avoids a TKO

TechSee

The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast. Add to that the revenue driven by advertising, and live ticket sales, the event was slated to be a massive pay-day for all concerned. In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial.

Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. It’s a phrase derived from the famous Milgram study from the 1960s where participants were encouraged to administer fatal shocks to another participant at the urging of an experiment proctor in a white lab coat. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy.

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Case Study | Boosting sales and conversions through smart voice listening

Merchants

The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA.

So, You Want to Write a Case Study?

Education Services Group

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies are unique because they aren’t simply presenting an idea or making an argument. You did it!

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

Sales Prioritization Brings Accountability to Renewals

Concentrix

Learn how Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization. The post Sales Prioritization Brings Accountability to Renewals appeared first on Concentrix. Case Studies Case Study

Delivering Inside Sales Support and Renewal Solutions

Concentrix

Learn how a cloud computing company expanded its business and explored new partnerships with inside sales support and renewal solutions. The post Delivering Inside Sales Support and Renewal Solutions appeared first on Concentrix. Case Studies Case Study

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How to Write a High-Converting Case Study

LiveChat

They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. Try story studies. What are story studies and why do they work? Story studies are a tool for converting readers into buyers.

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Case Study | Raising your retail customer experience through people, insight and technology

Merchants

While sales powers the retail industry, competitive advantage is driven through customer loyalty. The post Case Study | Raising your retail customer experience through people, insight and technology appeared first on Business Process Outsourcing Services | Merchants. Case StudiesThat means retailers have to work even harder to show their customers they value their loyalty and time.

Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. The ads sparked discussion and controversy, which boosted Dove’s sales. By becoming an Amway franchise owner, anyone can live the American dream of being a successful business owner, while picking up valuable sales skills that can be applied to other areas of their life.

The Top 3 Ways to Forecast for Your Contact Center

a sales agent due to long. Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807calabrio.com 1 Forecast accuracy is one of the most important.

How to Write a SaaS Case Study: A Step-by-Step Guide (+ Template)

SmartKarrot

To write a SaaS case study, you must remember certain pointers. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results. Are Case Studies Effective? Case studies help-.

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How NOT to survive in a disrupted world – the case study of UK retailer, FatFace

ijgolding

Or is it simply the case that businesses that were created for a specific purpose at some point in the past, will always get to a point where they are just no longer needed anymore? Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

Sales Talent and Culture Core to Growing Partnership

Concentrix

Discover how Concentrix enabled a global software and services leader resolve high customer churn for its cloud-based offerings, leading to innovation and best practices being embedded across the client’s global sales operations. Case Studies Resources Case Study

Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study

LiveChat

When the list was ready, we uploaded all these questions and responses to a chatbot scenario, hoping that it would solve most of our repeatable cases. As we also discovered, bots turned out to be super-helpful in case of introducing new app sections or a refreshed design. In such cases, Monica bot was dealing with all additional inquiries from customers, wanting to learn more about the new features within the app.

How to Write a High-Converting Case Study

LiveChat

They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. Try story studies. They’re designed to not only help you write case studies that convert sales and close clients, but to actually drive more traffic to your website. What are story studies and why do they work? Story studies are a tool for converting readers into buyers. before we would make the sale.

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CallSource Case Study: Magic Valley Electric Applies Call Coaching & Increases Employee Performance

CallSource Insights

If the (sales) person is someone I feel our company could work well with, then I am more inclined to move forward.” The post CallSource Case Study: Magic Valley Electric Applies Call Coaching & Increases Employee Performance appeared first on CallSource. Highlight. Implementing CallSource call coaching improved new employees’ onboarding experience, creates a culture of transparency, accountability, and acts as a motivational tool to improve career skills.

Case Study: How RICOH Printers Improved their NPS® by 40 points

Beyond Philosophy

Case Study: RICOH Printers (Canada). Furthermore, in a declining market, they enjoyed a ten percent increase in sales. The post Case Study: How RICOH Printers Improved their NPS® by 40 points appeared first on Customer Experience Consulting. I spend a remarkable amount of time complaining about how organizations get things wrong with Customer Experience. However, not every cause is lost.

How to scale machine learning inference for multi-tenant SaaS use cases

AWS Machine Learning

Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation. Take for example the use case of customer support platforms. Use cases best suited for MME. This post is co-written with Sowmya Manusani, Sr.

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4 case studies to prove the value of Net Promoter Score

delighted

This feedback also influences sales conversations in that it prompts reps to follow up with the product team to determine if a feature has been enhanced or fixed before presenting it to a prospect. The value of a strong Net Promoter Score (NPS) is that it can indicate if your business is delivering on the promises that it’s making to customers.

Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification

Noble Systems

Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. How much a call center keeps of their revenue is more important in many cases. The post Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification appeared first on Noble Systems. However, that is only one side of the equation in the world of call center economics.

LiDAR 3D point cloud labeling with Velodyne LiDAR sensor in Amazon SageMaker Ground Truth

AWS Machine Learning

SageMaker Ground Truth is a data labeling service that you can use to create high-quality labeled datasets for various types of ML use cases. In this case, our point of reference is a car that is equipped with Velodyne LiDAR.

Crisis Averted: Our Favorite Retail Catastrophes that Never Happened

Cyara

We’re traveling less ( 46% of US travelers planned less travel this year) spending less (retail sales are likely to drop 10.5%) and worrying more about our health, future and job security as the pandemic predictions stretch out into 2021.

How Your Business Can Benefit From a B2B Call Center

Global Response

This could cover anything from technical support to email and sales communication, to social media monitoring. Case Studies Global Response BlogOftentimes, businesses choose to partner with a call center to handle incoming customer inquiries. While call more. The post How Your Business Can Benefit From a B2B Call Center appeared first on Global Response.

How RMC used software to increase its contact center conversions by 75%

Convoso

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Explore the productivity of your outbound sales team with our seven-question quiz. And get the case study for more on the Convoso features that helped RMC increase conversions by 75%. contact center software Customer Experience Convoso Case Study

Remote Sales Tips| 19 Hacks for Remote Sales Success

JustCall

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using.

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Three UK improved its mobile app experience to drive add-on sales, NPS, and more

ForeSee

The post Three UK improved its mobile app experience to drive add-on sales, NPS, and more appeared first on ForeSee. CX Best Practices NPS Case Stories Case Studies Client Stories MobileWe live in a world of consumers on-the-go, where more than half of daily digital hours are spent on a mobile device. That’s why it should come as no surprise.

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Utah-based Insurance Company Embraces Cloud Telephony with JustCall

JustCall

However, with JustCall’s quick and easy number porting, switching to the cloud phone system ensured that there were no disruptions in the customer service and sales operations. The Auto Dialer feature offered by JustCall allowed the sales team to devote more time to make sales.

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97 Super-Effective Sales Tips From Top Sales Gurus

CrazyCall

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus. To help you easier crunch through the sales tips list we’ve divided it into 10 different sections. Sales Tips #1-10.

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Sales Training Ultimate Guide: From Rookie To Veteran

JustCall

Sales training isn’t just about having the right tools and tricks up your sleeve. That’s why you need sales training to ensure that the behaviors that help win deals can be codified and shared with new hires and trainees. Preparing a training program for your sales team.

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Using B2B Sales Intelligence: Close Better with Data

JustCall

Hence, prospects expect customization at every touchpoint of the sales cycle. Every 2 out of 5 salespeople name prospecting as the most difficult aspect of the sales process. What is Sales Intelligence? Besides, complex B2B sales processes go beyond just numbers and names.

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B2B Customer Review Websites: 3 Tips For Blowing Past Competitors

Influitive

If you sell B2B software, then you know that the quality of your online reviews can make or break your sales. After all, a Google study found that 60 percent of B2B technology buyers search for peer reviews during the decision-making process. Download this study to learn how companies that utilize advocate marketing have successfully harnessed the power of their advocates and influencers to maximize the potential of their product reviews. Download the study now.

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Change and Culture at the Forefront of the Sales Leader’s Agenda

Integrity Solutions

Regardless of the changes on the horizon, organizations with sales leaders that can adapt to change and cultivate their sales culture through learning will be the ones able to keep pace and stay productive through any business cycle. We joined two hundred senior sales leaders gathered last month in Atlanta for the Sales Management Association (SMA) Conference to explore emerging trends and research affecting all facets of the sales organization.

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ServiceSource®: Customer Success Management for a Post-Sale, On-Demand, Attention Economy (Part 2)

Natalie Petouhof

A company’s business model must move post-sales care to a more mature level. In an opt-in economy, the economic value of a customer is realized over time, instead of in the upfront sale. VP and Principal Analyst, Constellation Research, Covering Customer Success Management, IOT, Analytics and Customer-facing Applications that Deliver Enhanced, Trust-building Customer Experiences via Customer Service, Sales and Marketing. . Tweet.

What is Sales Enablement : The Definitive Guide

JustCall

Sales enablement is the key to unlock the full potential of your sales reps. Equipping sales teams with the right tools, resources, and techniques increases your likelihood of converting leads. Having a skilled sales team is good. What is Sales Enablement? Sales

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41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? If you’re interested in new sales and marketing strategies for Amazon FBA, tips on how to build your brand, and techniques to grow your online business, tune into The Amazing Seller Podcast.

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Remote Sales Tips| 18 Hacks for Remote Sales Success

JustCall

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand.

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Remote Sales Tips| 18 Hacks for Remote Sales Success

JustCall

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand.

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27 Sales Call Tips That Can Transform Reps into “Super Reps”

JustCall

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. Here’s a list of important sales tips and techniques that every rep can employ to achieve better results: 1.

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How to Master The Art of Storytelling Like Pura Vida

customer sure

And make up to a staggering 1000 sales through their website every day. Data driven decision making seems to have played a key role in the growth of their online sales. Business Growth Case Studies E-Commerce TipsEver connected with a company you’re a customer of because of what they do? Who they do it for? Why they do it? It’s rare. Which is why it leaves a lasting impression when it happens.