ShepHyken

SEPTEMBER 7, 2018

Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. A review program. This is a problem for vendors.

B2B 224

B2B Surveys Sales Marketing 224

Beyond Philosophy

MARCH 16, 2016

All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. Using research from other successful case studies and your Customer research will show the facts and figures that add credence to your heartwarming holiday story recap.

Consulting 281

Consulting Consulting Sales Customer Experience 281

BlueOcean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. Ready to reduce your call handle times and boost customer satisfaction?

Interactive Voice Response 62

Interactive Voice Response Average Handle Time Contact Center Benchmark 62

Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Rocks will share his insight on simple experiences, as well as other interesting trends and discoveries Satmetrix has made over the years. Please CLICK HERE to join us for the Webinar.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

SEPTEMBER 20, 2024

While mass communication builds general brand awareness, personalized and individualized content can significantly enhance customer engagement and drive sales. He also emphasizes balancing mass and personalized communication within a marketing strategy.

Personalization 243

Personalization Customer centricity CRM Marketing 243

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 108

Sales Scripts Personalization Coaching 108

CCNG

NOVEMBER 9, 2021

There are many incredible case studies of AI positively transforming the contact center. Owen McGrath is an active CCNG member based in Boulder Colorado and the Head of Sales for IV.AI. In other words, AI needs to be trained to understand the nuances of an individual business’ customer experience and journey.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Beyond Philosophy

JULY 24, 2017

And thus began an excellent case study in how NOT to treat your customers. If you can afford its Black Label program, sales people come to you, and you deal with one person from beginning to end. Compensation and incentives are based on sales volume, and that is seldom a winning strategy in any industry.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

ShepHyken

SEPTEMBER 26, 2016

Anything less than a consistent experience erodes confidence and eventually sales. This article includes some good ideas and a couple of great mini-case studies that emphasize the power of the customer journey map. Now, there are multiple channels for the customer to use to connect to a company.

Journey mapping 309

Journey mapping Customer Service Contact Center Airlines 309

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle?

Airlines 281

Airlines Metrics Advertising Sales 281

Beyond Philosophy

APRIL 18, 2016

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. I am pleased to be doing a keynote speech at the next Satmetrix Conference in New Orleans in May. Find out more and register here for Unite, the Net Promoter Conference.

Consulting 281

Consulting Consulting B2B Customer Experience 281

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

24-7 InTouch

AUGUST 6, 2024

Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, for example. These surges require lengthy hiring and training periods that lead to operational inefficiencies and an increased cost to the program.

Sales 59

Sales 59

24-7 InTouch

JUNE 20, 2024

In an industry where maintaining a competitive edge is crucial, consumer goods retailers face constant pressure to improve customer satisfaction and drive sales. Download the case study to see the full impact of our training program and uncover insights that can drive your business forward.

Upselling 52

Upselling Average Handle Time Metrics Sales 52

Beyond Philosophy

JULY 10, 2017

One French bookseller reported a 10% increase in sales after using the technology. Case Study: Enhance Your CX With This Technology. The idea is that the shop worker can anticipate the customer’s needs and provide better service at that moment. It works, too. Don’t Be Fooled: Digital Will Never Replace Physical!

Airlines 313

Airlines Consulting Consulting Technology 313

Beyond Philosophy

JULY 7, 2022

First, we covered a case study about Nissan in the Middle East that found a way to change how people shopped for their cars to an online experience. For example, are there opportunities within the physical space for people to interact with a computer rather than a sales clerk? We touched on these topics before.

Technology 402

Technology Consulting Consulting Personalization 402

Beyond Philosophy

FEBRUARY 17, 2016

Case Study: Increase Your sales by 47% by Doing This. If you’ve used round pricing in your business, I’d love to hear what you used it for and how it worked out. Use the comments section below. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers.

Consulting 275

Consulting Consulting Customer Experience Personalization 275

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 126

Sales Accountability Feedback Metrics 126

ShepHyken

NOVEMBER 30, 2020

(Digital Commerce 360) Determined to transition from manual sales processes to eCommerce, construction equipment supplier Coates Hire discovered its eCommerce engine could do more—and also make its sales representatives more efficient. Here’s how a B2B construction equipment made the move.

Customer Service 184

Customer Service Construction B2C B2B 184

Callminer

FEBRUARY 23, 2021

Sales and service are being brought together as one. Aligning sales and service helps customer service agents deliver more personalized customer experiences, which naturally leads to better business outcomes. ” – The Ultimate Guide To Call Center Technology (Tools + Trends) , Time Doctor; Twitter: @manageyourtime.

Call Center 376

Call Center Technology Banking Contact Center 376

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business. Technical barriers.

Sales 95

Sales Automotive B2B Entertainment 95

ShepHyken

JANUARY 16, 2017

billion in sales. The Dwyer Group, led by Dina Dwyer, is a case study on how to build a culture that positively impacts both employees and customers – and the success it can bring to a company. From chatbots to staying with the basics, there is something on this list that is relevant to any business in any industry.

Customer Service 230

Customer Service Customer retention B2C Contact Center 230

ShepHyken

AUGUST 29, 2016

The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture.

Customer Service 0

Customer Service Journey mapping Contact Center Customer Care 0

ShepHyken

APRIL 14, 2024

Acquiring new customers can be difficult, and so gaining a loyal customer who happily returns to purchase your product or service again and again not only saves the company time and resources but ensures they have steady sales for a long time to come. The Nike loyalty program is an excellent case study we can all learn from.

Customer Service 203

Customer Service B2C B2B Customer Experience 203

Beyond Philosophy

SEPTEMBER 26, 2024

Hill has views on personalization and has some case studies of work he has done with other clients that he can share. In other words, individualized content was 4,400% more effective at driving sales than general communications. Hill says this study used five or six categories in the digital marketplace over a year.

CRM 221

CRM Personalization Education Marketing 221

Convoso

OCTOBER 10, 2019

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Explore the productivity of your outbound sales team with our seven-question quiz. See more on outbound dialer software and its four primary dialing modes.

Contact Center 120

Contact Center Contact center software Outbound sales call center software 120

ShepHyken

JANUARY 21, 2019

boost in sales.” This excellent article makes the case for the importance of including trust as part of your marketing and experience strategy. Comcast is a great case study on how a big company goes about turning around its customer service reputation. Consider the facts from this article.”A by Erin Ollila.

Customer Service 195

Customer Service Customer centricity Customer Experience Marketing 195

Expivia

JULY 19, 2023

For instance, if you run a sales-focused center, your focus might be on persistence and performance. The post Transforming Your Contact Center Culture: A Case Study in Attitude and Effort appeared first on Expivia | USA Based Call Center. On the other hand, a customer service center might prioritize empathy and excellence.

Contact Center 52

Contact Center Schedule adherence Technical Support Analytics 52

Concentrix

SEPTEMBER 6, 2023

Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.

Sales 71

Sales Technology 71

ShepHyken

JUNE 8, 2018

Here’s an upbeat case study. This kind of customer support will guarantee your end goal — more sales. “We’ll pass complex questions or user confusion on to our creative team,” says Yoni, another one of our support all-stars. Many requests end up being ‘translated’ into new social media content to help others.”. Still not sure?

Customer Support 203

Customer Support Brand ambassadors Scripts Customer Care 203

Mindtouch

FEBRUARY 6, 2020

A recent case study from Search Engine Land got us thinking about the tie between content and customer lifetime value (CLV). The study is about an e-commerce company that did something bold: it pulled down all of its “informational” website content. Any guess what happened next? Eoghan Henn writing in Search Engine Land.

Self service 21

Self service Engineering Sales Customer effort 21

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 75

Sales Coaching Accountability Personalization 75

Callminer

SEPTEMBER 1, 2020

Later on, breakout sessions led by customers, Avadyne Health , Gant Travel , and more offered some powerful case studies including an analysis from Direct Dialog’s Marvie Wright on how speech analytics helped their virtual workforce yield 10% more revenue. The show goes on.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

AWS Machine Learning

JULY 24, 2024

For example, a user might ask about the main points discussed in a blog post on cloud security, the installation steps outlined in a user guide, findings from a case study on hybrid cloud usage, market trends noted in an analyst report, or key takeaways from a whitepaper on data encryption.

Enterprise 129

Enterprise Engineering APIs Accountability 129