SmartKarrot

JULY 26, 2022

To write a SaaS case study, you must remember certain pointers. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results. Are Case Studies Effective? Case studies help-. How to Write a SaaS Case Study.

SaaS 10

SaaS B2B Feedback Education 10

ChurnZero

JULY 19, 2022

SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more. Use this guide on how to improve free trial-to-paid conversions to help you increase your SaaS free trial conversion rate. How to calculate your SaaS free trial conversion rate. Help free trial users succeed.

SaaS 52

SaaS Feedback Personalization Upselling 52

Zappix

OCTOBER 8, 2021

The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect tedious calls away from their IVR and contact center reps.

SaaS 52

SaaS Interactive Voice Response Contact Center Healthcare 52

CCNG

NOVEMBER 9, 2021

So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit. There are many incredible case studies of AI positively transforming the contact center. And then there’s AI. Everyone wants it, needs it, and claims they have it.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Celebrate (and Capitalize) on Success With Case Studies. As your customer base expands, it’s helpful to develop a system of qualifications for determining case study candidates.

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SaaS Marketing Upselling Chief Customer Officer 64

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking. Be courageous!

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SaaS Feedback Surveys B2B 96

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. This is a reactive approach and is NOT true.

Best practices 40

Best practices Customer retention SaaS Metrics 40

CustomerSuccessBox

DECEMBER 6, 2021

SaaStock is the best conference in Europe for SaaS founders and Executives. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Date- October 17th–19th, 2022.

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SaaS contact center solutions B2B Contact Center 52

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. To encourage internal participation, Nicole suggests incentivizing your CSMs by giving them a small stipend for each of customer who agrees to participate in a case study, act as a reference, and so on. As Megan adds, “CSMs have a lot to do.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

ClientSuccess

MARCH 28, 2023

As a SaaS organization scales, there inevitably arises a distinction between SMB customers and enterprise customers. Understand Customer Goals In an enterprise account management process, it is crucial to recognize that large accounts are often seeking something distinct from SMB or mid-market accounts when they partner with SaaS vendors.

Accountability 52

Accountability Management SaaS Enterprise 52

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Use Case Studies as Sales Enablement Content. Case studies are an excellent lead nurturing asset – which is why 61% of marketers use them as part of their strategy.

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Best practices B2B Sales Multichannel 75

CustomerSuccessBox

JUNE 8, 2022

Customer Success is steadily gaining importance globally and is the first line of defense for most SaaS firms. You’ll leave with all the tools, tactics, and knowledge you need to create effective long-term customer engagement initiatives, thanks to truly international case studies and meetups with industry professionals.

SaaS 52

SaaS Best practices Personalization Customer Experience 52

ClientSuccess

JANUARY 25, 2021

The old adage that ‘your current customers are your best marketing tool’ still holds true, even in the age of digital marketing and SaaS vendors. Case Studies. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon. Why is customer marketing important?

Customer retention 81

Customer retention Marketing SaaS Accountability 81

CSM Magazine

SEPTEMBER 21, 2023

This entails a comprehensive examination of accomplished projects, detailed case studies, and specialized industry offerings. This includes the capacity to expeditiously initiate operations utilizing pre-configured templates and processes or adopting a gradual automation approach, exemplified by the Software as a Service (SaaS) model.

Technical Support 59

Technical Support SaaS Enterprise Feedback 59

AskNicely

APRIL 4, 2018

How does a SaaS-based fleet software company solve complex customer needs at scale? Fleetio is tasked with modernizing, simplifying, and improving these fleet management processes with SaaS technology, which is no easy feat. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study.

Feedback 60

Feedback SaaS Sales Management 60

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

SmartKarrot

FEBRUARY 17, 2022

The SaaS business landscape is changing and expanding. There are multiple forms of content in SaaS, and one that has catapulted to public attention is podcasts. Some amazing SaaS podcasts that create content around such businesses. Some amazing SaaS podcasts that create content around such businesses. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

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Chief Customer Officer SaaS Education Best practices 70

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. October, 2021 (TBA)‍ Dublin, Ireland‍ SaaStock is one of the most popular events for startups and scaling businesses in the SaaS industry. INBOUND 2021. September 7-10,2021. Boston- USA. CS100 Summit.

SaaS 52

SaaS Education Best practices Marketing 52

CSM Practice

MAY 28, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Number of case studies generated.

Best practices 126

Best practices Management SaaS Metrics 126

CSM Practice

MAY 22, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Number of case studies generated.

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SaaS Metrics Accountability Customer centricity 126

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

Amity

DECEMBER 9, 2016

The full interviews are used for customer case studies, but then they also categorize the best quotes by topic. At Rentlytics , there’s a constantly evolving document where they keep customer testimonials and quotes. Here’s the comparison: Control. Winning Headline. Do you send out NPS surveys? (If

Marketing 109

Marketing SaaS Sales Surveys 109

JustCall

NOVEMBER 6, 2019

That is how business in the SaaS world works. That is the only reason one can have to purchase a SaaS product subscription. Moreover, if you have your customer’s permission, you can compile all this information in a case study and use it to advertise your product on the web. Request them to work with you on a case study.

Brand ambassadors 71

Brand ambassadors Advertising SaaS Sales 71

SmartKarrot

JUNE 27, 2022

SaaS buyer personas will help identify the right customer type and satisfy their needs. The SaaS company will be able to keep customer requirements and ideas and develop content that meets customer needs. Why Should a SaaS company form a Buyer Persona? SaaS companies need to speak directly with target customers.

SaaS 10

SaaS Advertising B2B Marketing 10

Concentrix

AUGUST 1, 2022

Learn how a cloud services company migrated from an on-prem to SaaS model, without sacrificing on-time renewal rates. The post Dedicating Support to Subscription Renewal Management appeared first on Concentrix.

Management 62

Management SaaS 62

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ShepHyken

JUNE 10, 2016

But as we turned to myriad of resources and whitepapers for answers, we eventually found out that some of best customer service practices we’ve read were in fact from case studies in hospitality industries. Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support.

Best practices 204

Best practices Customer Service SaaS Education 204

Education Services Group

SEPTEMBER 29, 2020

Case studies. Without the involvement of Customer Success, sales will likely be resorting to the same select few case studies you’ve been using for years. It’s worth noting that case studies will often highlight new use cases for your product or service that you may not have otherwise known.

Sales 52

Sales Benchmark B2B SaaS 52

ClientSuccess

MARCH 9, 2020

As modern SaaS customers have changed and grown more complex over the last few years, the roles of customer success and customer experience have also changed. Every customer interaction, whether it’s a conversation with marketing about a case study or a negotiation with a CSM over an expansion opportunity, influences the customer experience.

Customer Experience 97

Customer Experience Accountability Upselling SaaS 97

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. 5 Ways to Optimize ‘trial to paid’ conversion rate in SaaS. It’s no wonder that a method formerly reserved for food courts has spread to other businesses, including SaaS.

SaaS 52

SaaS Construction Accountability B2B 52

CustomerSuccessBox

AUGUST 1, 2019

Customer Success Managers (CSM) and Leaders in a B2B SaaS company who are handling medium to high-touch customers. Positive confidence tags : If the customer is driving a case study with you, if they have referred anyone, etc. You can also watch our webinar on how to configure the perfect customer health score for your B2B SaaS.

SaaS 74

SaaS B2B Accountability Metrics 74

ChurnZero

JANUARY 26, 2022

Here’s how SaaS companies, Customer Success teams, Account Managers, and Chief Customer Officers can use the ChurnZero integration with HubSpot to increase customer retention, reduce churn, and improve the customer experience. Pro tip: happy customers make great product ambassadors, testimonials, or case studies.

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Customer retention Chief Customer Officer Accountability SaaS 97

ClientSuccess

MARCH 20, 2019

Real-world case studies, examples, and experiences. In this webinar you will learn: Intro to the top five common customer success mistakes. How to avoid many of the common customer success mistakes. How to align your organization around customer success as a culture. How to drive growth during the customer success process.

SaaS 56

SaaS Technology Management 56

LiveChat

JANUARY 3, 2019

The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog. Another case study on my list comes from Mateusz, LiveChat Marketplace Specialist and my office neighbor. This case study was born when Mateusz realized two things.

Chatbots 59

Chatbots B2B SaaS B2C 59

Balto

MAY 10, 2022

Balto joins the ranks of several software as a service (SaaS) companies and industry leaders featured in the annual competition. The teams were given product information, case studies, and customer insights to better understand the industry, craft pitch decks, and accurately represent Balto’s brand and solutions. “We

Sales 52

Sales Contact Center SaaS Coaching 52

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 Top-8-SaaS-Account-Management-Best-Practices Download. The post Top 8 SaaS Account Management Best Practices appeared first on SmartKarrot l Comprehensive Customer Success. 1 Define Key or Strategic Accounts.

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Best practices SaaS Accountability Management 10