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Case Study: Optimizing the Appeasement Process: Reducing Costs & Building Loyalty

24-7 InTouch

This resulted in over 60% of cases defaulting to returns. Our partner recognized the need for a compliance solution that could reinforce best practices and behaviors for agents to increase the number of reships. With the continued use of this agent assist tool, the brand will see more savings and less reships.

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LinkedIn B2B Lead Generation Best Practices and Case Study

Genroe

In this post I’m going to break down the best way to create a scalable B2B lead generation process using LinkedIn. Then I’m going to give you a couple of specific case studies on what can be achieved. The post LinkedIn B2B Lead Generation Best Practices and Case Study appeared first on Genroe.

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Anatomy of a Customer Case Study

ClientSuccess

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

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6 Lead Nurturing Strategies & Best Practices

JivoChat

In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers. Use Case Studies as Sales Enablement Content. A link to a case study.

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How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. Find best practices for using answers to find customers. Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.

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Scalable training platform with Amazon SageMaker HyperPod for innovation: a video generation case study

AWS Machine Learning

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

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13 Call Center Training Tips For Upskilling Agents (+ Case Studies)

Babelforce

When this is the case, make training materials available right away so new hires can familiarize themselves with the role. Case study: Booz Allen. Case study: LUX Resorts. You already train agents in security best practices. Case Study: Air Mauritius. 7 Double down on security .

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)